samsung tv keeps switching to tv plus

New Samsung TVs have a lot of smart features that put them among the best smart TVs you could buy.

However, a few functions glitch. Sometimes the Samsung TV keeps switching to TV Plus.

Why is that?

To fix the Samsung TV when it keeps switching to TV Plus, it is possible to manage the app in many ways, such as disabling, removing, locking it, etc.

Fixing the issue at hand requires dealing with some settings you wouldn’t have to bother with routinely.

The guide below details how to get through Samsung’s smart menus and adjust the configurations correctly.

Samsung TV Keeps Switching To TV Plus – Why Is That Happening?

why my samsung tv keeps switching to tv plus

TV Plus is an app that comes pre-installed on your TV. It is useful since it allows you to watch plenty of channels for free.

However, the app sometimes acts weird. So why does my Samsung TV keep going to TV Plus?

Let’s check some of the probable reasons:

✅ Malfunctioning App

The most likely cause is that the app is not functioning correctly. You can manage your TV and fix the issue via software if your TV allows it.

✅ Issues with the TV Firmware

It is also possible that the entire firmware is not working properly. That can require an update or reset.

✅ Stuck Button on the Remote

If your remote control has a button for the TV Plus, it may be stuck.

✅ Glitched Settings

Some settings on your Samsung TV are responsible for allowing apps to pop out when you turn the TV.

Prevent Samsung TV From Switching To TV Plus

how prevent tv from switching to tv plus

So how do you prevent your Samsung TV from switching to TV Plus all the time?

That can be done through some options offered by the TV’s system. Perhaps you don’t know them, but we will guide you through them.

1. Power Cycle The TV

The first solution suggested by Samsung is power cycling the TV. It is common to keep TVs plugged in all the time, even while they are off.

Power cycling allows the TV’s hardware to refresh. Here are the official steps for that:

  1. Ensure the TV is on;
  2. Unplug it from power;
  3. Wait 30 seconds;
  4. Plug it back in.

Unplugging the TV while it is on might seem odd, but that is the official method to power cycle or “cold boot” your TV. It should solve some electrical and software issues.

2. Disable TV Plus

disable the samsung tv plus

Perhaps you are looking to uninstall the TV Plus app. Unfortunately, that is not possible. Rather, it is possible to disable the TV Plus app.

Here is how you can do it:

  1. Go to the Samsung TV main menu;
  2. Locate and select the TV Plus app;
  3. Press the “down” button;
  4. Select “Disable.”

That way, the application will no longer function normally. Firing it up again would require you to activate it.

3. Remove TV Plus From The Home Screen

Instead of disabling the TV Plus app, you can remove it from the home screen. Perhaps a glitch on the home screen has been causing the issue.

Here is how you do it:

remove the tv plus from home screen
  1. Hover the remote control over the TV Plus icon;
  2. Press “down” to open the options;
  3. Choose “Remove.”

The TV Plus app will still be accessible, only not from the home menu.

4. Lock The App

Another solution to keep the app still functional without it constantly popping up is to lock it.

When you lock an app on your Samsung TV, it won’t be accessible by your kids or anyone without the PIN code.

It is usually a measure of parental control. Here are the steps:

  1. Find the main menu;
  2. Choose “Apps”;
  3. Go to “Settings”;
  4. Find the options for the TV Plus app;
  5. Choose the “Lock” option;
  6. Inform the PIN code.

Haven’t you set a custom PIN code? In that case, the default PIN code is 0000. However, you might want to change it when you truly need to set parental control.

5. Use The Service Menu

use the service menu

There is also a different way of disabling the TV Plus app, which resorts to the service menu. The service menu is a sublayer of the Samsung TV system.

Here is how you can access it:

  1. Turn the TV off;
  2. Hold the Info, Menu, and Mute buttons;
  3. Press “Power”;
  4. Wait for the TV to start;
  5. A different menu should show up.

Once you have accessed the service menu, do the following:

  1. Choose “Options menu”;
  2. Select the “Engineer Option”/”MRT Option”;
  3. Locate the “TV Plus Support”;
  4. Toggle that option off.

Next, turn the TV off and on again. The TV should boot normally, and the TV Plus app will no longer pop up randomly.

Try Different Button Combinations

try a different button combinations

Perhaps you haven’t been able to access the service menu by pressing the Info, Menu, and Mute buttons.

In that case, you might want to try these combinations:

  • Mute + 1 + 1 + 9 + Power;
  • Mute + 1 + 8 + 2 + Power;
  • Sleep + P.STD + Mute + Power;
  • P.STD + Menu + Sleep + Power;
  • Display/Info + Menu + Mute + Power;
  • Display/Info + P.STD + Mute + Power.
Note: Use the above according to the buttons on your Samsung TV’s remote. Some models have had varying layouts throughout recent years.

5. Disable “Autorun Last App”

Have you noticed that every time you turn your TV on, it will run the last app after a few seconds?

disable autorun last app

Such an option can glitch and make some apps run even when you have already run another one.

The best solution is disabling that entirely:

  1. Navigate to the smart hub panel;
  2. Locate and choose “Settings”;
  3. Select “General”;
  4. Choose “Smart Features”;
  5. Find “Autorun Last App”;
  6. Toggle it off.

6. Check For Updates

If none of the options above have helped you fix the issue, your TV might need a software update.

Perhaps its current version has some troubles fixed by a new version.

Here is how you can update manually:

  1. Navigate to the TV’s Settings;
  2. Open “Support” or “General” (depending on the TV model);
  3. Click on “Software Update”;
  4. Choose “Update Now”;

The TV will check if a new update is available. If it is, it will install it right away.

Usually, your TV should update automatically. Here is how you can ensure it does:

Turn Auto Updates On

turn on the auto updates
  1. Navigate to the TV’s Settings;
  2. Open “Support” or “General” (depending on the TV model);
  3. Click on “Software Update”;
  4. Find “Auto Update”;
  5. Toggle it on.

Update Via USB

Do you think your Samsung TV’s software is glitched and won’t download new updates?

In that case, you can update by downloading from the site and inserting a USB stick into the device.

Here are the steps:

  1. Go to the Samsung Download Center;
  2. Select Product Type, TV, or search by model number;
  3. Locate the latest firmware for your TV model;
  4. Download it;
  5. Unzip the file;
  6. Transfer the unzipped content to a USB flash drive;
  7. Connect the flash drive to your TV;
  8. On the TV: Menu>Settings>Support>Software Update>Update Now

7. Reset Your TV

If updating the firmware doesn’t solve the issue, resetting the TV is the last step you might try.

Resetting it will take it back to its default factory settings. So you will have to log into it again after that.

Here is how the reset works:

reset your samsung tv
  1. Open the “Settings”;
  2. Click on “General”;
  3. Choose “Reset”;
  4. Enter the TV’s PIN (by default, it is 0000).

Reset Older Models

Older Samsung TV models don’t reset like the above. Rather, the path is this:

  1. Open the “Settings”;
  2. Click on “Support”;
  3. Choose “Self-diagnosis”;
  4. Find and select “Reset.”

What We Learned

Are you facing a situation where your Samsung TV keeps switching to TV Plus? Although annoying, the problem is solvable.

You might have to be a bit patient to get through the TV’s menus and find the culprit, but restoring everything to normalcy should take only a few minutes. 

Read Next: Why Is Samsung TV Volume Low At 100?

Finn Wheatley
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