prime video app not working on samsung tv

If your Prime video app not working on Samsung TV, there are a lot of things that might have gone wrong.

Luckily there are more than enough solved cases to form this ultimate guide. If you follow along, you’ll most likely get your issue solved in no time.

The Prime video app may not be working on your Samsung TV if the app’s cache is full. Check your network connection and ensure your TV has enough free memory. At last, try reinstalling your app, rebooting your TV, and also check for VPNs and currently running downloads.

But before we go any further, let’s review the causes that might cause this issue in the first place.

Why Amazon Prime Video Not Loading On Samsung TV?

Amazon prime video app might not be loaded due to many reasons. Down below we have made a little list including if not all, most of the possibilities:

1. Out-Of-Date TV Software

If your current TV software doesn’t support the Amazon Prime video app, it might be unable to launch until further notice.

2. Inactive Amazon Account

If you’re logged into your Amazon account, but it is inactive, the Amazon Prime video app will not work until you renew your subscription.

3. Overfilled TV Memory

If the memory of your Samsung TV does not contain enough storage for the app’s updates or the app itself, you won’t be able to access Amazon Prime video until you free up some storage.

4. Too Much App Cache

If the Amazon prime video app has too much cache, you may be unable to launch it until you clear it.

5. Bad Internet Connection

If your internet connection isn’t reliable or you don’t have access to one at all, you won’t be able to launch the Amazon Prime video app on your Samsung TV.

6. Problem with The App

If there is bad or corrupted data, you would have to entirely reinstall the application.

7. Active VPN

In case a VPN or location alternating services are enabled on your network, you can either change your network or disable the VPN.

8. Location Settings and TV Version

At last, you can take a look at the location settings of your TV and make sure they are inputted correctly. Also, if your TV’s firmware is outdated you can’t expect up-to-date apps to work smoothly.

Now that we are clear of the possible causes, let’s proceed to the troubleshooting and get your issue resolved in no time!

How To Fix Prime Video App Not Working On Samsung TV?

fix prime video app not working on samsung tv

A quick reminder before we proceed to this troubleshooting guide is to try Restarting your Samsung TV. This is the quickest way to find out if the problem is temporary.

If the issue persists after restarting your Samsung TV, let’s start applying the methods in numerical order.

Method #1 Check Network

The very first thing to start with would be to ensure you have a reliable internet connection.

The Amazon app is an online platform and you will need an active internet connection in order to access it.

You can check for internet connection on some of your other devices if you’re not certain about your TV. If it happens that you don’t have a connection, try restarting and relocating your router!

Method #2 Clear Samsung TV Memory

Now that you have checked your network, the next thing we are going to review is your TV’s memory. You can clear your TV’s memory by uninstalling some apps applied to your Samsung TV that you do not use.

You can uninstall all the apps that you don’t use, but the recommended free storage your TV must have is around 3 GB.

All updates of the Amazon video app will be applied automatically, so you must make sure that you always have a couple of gigabytes in free storage.

Method #3 Check For Active VPNs

If excess storage wasn’t the case, make sure that you don’t have any active VPNs or firewalls enabled on ANY device connected to the network.

Moreover, check for VPN software in your TV app list, and if there is make sure to uninstall it.

Any VPNs and location-altering software must be deleted or suppressed at once in order to gain access to the Amazon app.

Pro Tip: If you are unaware of the VPN software you can simply disconnect ALL devices, but your TV from the network.

Check Location Settings

While checking for VPN, make sure that the Location settings of your Samsung TV match your original position and region. Otherwise, even after disabling the VPN, you will still not be able to enter the Amazon app.

Method #4 Check Amazon App/ TV For Updates

Even if we’ve mentioned that the Amazon app updates are automatically applied as soon as they are available to your TV, in some cases, users disable this feature.

This would be the reason why the Prime video app not working on Samsung TV so we’ll address this now.

If the Auto-update feature for a certain app is disabled, you will have to manually go to your app store and click on the update button next to the app.

Otherwise, you will still be running the outdated version and restricted from entering the app.

Check TV For Updates

While you’re at it, it is also recommended to make sure your TV is updated too. You can do that from the Settings by heading into the TV version app.

There will be uploaded all available versions for your TV and you will be able to update it anytime you are willing to.

Method #5 Reinstall Amazon App

If nothing worked, you can try reinstalling the Amazon app. You can do this from the Storage settings of your Samsung TV. Once you locate the app, click on Uninstall.

The process will take several seconds and the app will be deleted. To download it again, go to the app store and type Amazon Prime video. Then click on Download and wait until it is installed.

Method #6 Factory Reset TV

A factory reset will erase all apps and data stored on your TV. In that regard, make sure to save anything you want to keep from being erased, before confirming the process!

Here is how to factory reset Samsung TV:

  1. Go to the Settings of your TV.
  2. Enter the General tab.
  3. In the general tab, locate the Reset button.
  4. On the page you’ve been redirected to, you must enter the PIN which is 0000 by default.
  5. Confirm your actions and wait for several minutes until the reset is done.

Your TV might restart several times during the reset process so be patient. Once it’s ready you might have to complete the initial setup and you should be ready to go. Download the Prime app and test again.

There are many things that could have happened to your Amazon Prime video app.

Everything from corrupted files and data to temporal malfunctions and outdated firmware can be a possibility.

You can fix Prime Video App not working on Samsung TV by performing a factory reset, reinstalling the Amazon prime video app, and changing the location settings.

Furthermore, you can try clearing your Samsung TV’s memory and making sure your Samsung TV is running on a reliable internet connection.

Read Next: How to Fix Samsung TV Volume Problem?


Now that you know – why is the Prime video app not working on Samsung TV, we can confidently admit that you can troubleshoot the issue by yourself.

In case the issue is still there and nothing helps you can either call Amazon or Samsung customer service for additional assistance.

For more helpful guidelines regarding your smart TV apps, you can visit our blog, meant to resolve all of your technical issues!

Nicole B