ring doorbell won't go live

Looking for easy solutions when the Ring Doorbell won’t go live? This guide is just for you!

We can understand how troublesome it is for you when your Ring Doorbell is not showing up live view, especially when you completely rely on it for your home security.

Well, don’t worry, you are not alone and there are many working solutions to apply right now to your Ring Doorbell.

To fix a Ring Doorbell that doesn’t go live, ensure “Live View” is enabled, reboot the Ring Doorbell setup, check the internet strength on the doorbell and phone, and troubleshoot the system if needed.

Let’s move further to discuss some more detail!

Why Won’t My Ring Doorbell Go Live?

why won't my ring doorbell go live
  • Weak or inconsistent internet connection.
  • Poor Wi-Fi signal strength to the doorbell.
  • A fault with the Ring app or firmware issues.
  • Low battery levels in battery-powered doorbells.
  • Power supply problems in hardwired doorbells.
  • Bad setup or configuration of the Ring Doorbell.

My Ring Doorbell Won’t Go Live? – 8 Easy Solutions!

1. Turn on the Ring Live View

If your Ring Doorbell can’t go live then the very first thing you have to do is to check whether the “Live View” feature is turned on for your Ring video doorbell or not.

turn on the ring live view

Here is how to check for the Ring Doorbell Live View:

  1. First, open the Ring app on your mobile.
  2. Press on the Menu icon and then Device.
  3. Next, tap on your Ring Video Doorbell.
  4. Press Device Settings > Video Settings.
  5. Tap on the Live View and press the toggle.
  6. Then, exit and go back to the app dashboard.
  7. Tap on the Menu icon and go to the Settings.
  8. Verify that Live View is working for all modes.
Reminder: When you are sure that the live view is enabled, go to your Ring Doorbell settings and check if it’s live.

2. Verify Ring Wi-Fi Signal Strength

The Ring Doorbell requires a strong WiFi connection to stream the live view of the doorbell.

verify ring wifi signal strength

It’s possible that your Ring Doorbell is getting weak or no internet signals and that’s preventing your unit from going live. Well, all you have to do is to verify the Ring signal strength in the app.

Here is how to verify the Ring WiFi signal strength:

  1. First, open the Ring app.
  2. Press on the Menu icon.
  3. Go to the Devices section.
  4. Choose your Ring Doorbell.
  5. Then, go to “Device Health”.
  6. Check the signal strength under Network:

✅ If the signal strength is amber or red, then your unit has a poor connection.

✅ If the signal strength is green, then your unit has a good and stable connection.

How to Optimize Ring Network Strength?

how to optimize ring network strength
  • Move the router closer to your Ring Doorbell.
  • Power cycle your WiFi router for 5 minutes.
  • Switch from 2.4 GHz to 5 GHz or vice versa.
  • Connect your Ring to a different network.

If your Ring has a stable and good internet strength but won’t go live then try other steps!

3. Test the Ring Internet Speed

Another factor making your Ring Doorbell unable to go live is a slow internet speed.

In that set of thoughts, even if your Ring unit has good Wi-Fi strength, Live View will not work due to a slow internet speed. In that case, the best approach would be to test the Ring internet speed.

test the ring internet speed

Here is how to check your Ring internet speed:

  1. First, open the Ring app.
  2. Then, tap on the Menu icon.
  3. Go to the Devices section.
  4. Select your Ring Doorbell.
  5. Enter the Device Health tab.
  6. Then tap on “Test Your WiFi”.
  7. Tap on “Start Test and “Start”.
Note: 2Mbps or greater upload and download speed is recommended for Ring devices!

4. Reboot Your Ring Doorbell

If you are sure that your Ring has a good internet connection but still it won’t go live, then try to reboot your unit.

reboot your ring doorbell

Sometimes when the devices are on the network, they can frequently develop bugs and glitches that might eventually end up affecting the device’s performance.

Note: Rebooting the doorbell is a safe process and doesn’t erase any settings!

Here’s how to reboot Ring Doorbell in a few easy steps:

  1. First, launch the Ring application on your mobile.
  2. Then, select the ☰ Menu icon on the top left.
  3. Go to Devices and then press on your Doorbell.
  4. Press on Device Settings and tap Device Health.
  5. Scroll down and press on “Reboot This Device”.
  6. Wait a few minutes until your doorbell reboots.

Once your Ring Doorbell restarts completely, then open your Ring Doorbell settings and try to go live in order to test whether it’s now working.

If not, then don’t panic and keep reading!

5. Check the Ring Battery and Power Source!

check the ring battery and power source

If your Ring Doorbell has a low battery level or a power supply problem, it will prevent it from going live and even performing other functions.

No worries, all you have to do is simply inspect, one by one, your doorbell’s battery and power source.

Step #1 Check the Doorbell Battery Level

  1. First, start the Ring mobile application.
  2. Press on the three lines from the top left.
  3. Press on “Devices” and then on the doorbell.
  4. Then look for Device Health and tap on it.
  5. Check the battery percentage under Battery Level.

If your Ring Doorbell battery level is less than 50%, then put your unit on charging and once it is fully charged then check its live view!

check the doorbell battery level

Step #2 Check the Doorbell Power Source

  1. Open the Ring app and go to the Menu.
  2. Press on Devices and select your doorbell.
  3. Then find Device Health and tap on the tile.
  4. Look for Transformer voltage under Power.
  5. Tap on the Transformer Voltage to view it.
Note: Ring devices require 16- 24 VAC volts for transformer voltage!

6. Check for VPN Connection

If you have a VPN enabled on your Ring app device then that’s causing the connectivity issues with your Ring Doorbell.

check for vpn connection

Sometimes VPN connection can interfere with and disturb the proper functioning of other connected devices, including your doorbell so you need to disable any VPN.

  • The VPN could be an app, browser extension or installed software!

The best way to address such occasions is to simply disable the VPN or entirely uninstall the app associated with location-altering services.

This will verify that there are no IP location issues on your network, which should enable your Ring Doorbell to go live!

If you’re not using a VPN, continue reading!

7. Reinstall the Ring Application!

reinstall the ring application

Sometimes, the reason for the live view issues with the Ring Doorbell is the application cache and data.

The best possible way to address both possibilities at once would be by performing a clean app reinstallation, by first removing the app and then getting it back cleanly.

Here is how to reinstall the Ring app on any smartphone:

  1. Open the Play Store or App Store.
  2. Search for the Ring app in the store.
  3. Tap on the app name when it appears.
  4. Tap on the Uninstall button to erase it.
  5. Tap on the Install button to reinstall it.
Workaround: If the Ring Doorbell Live View continues to fail, try the Rapid Ring App!

8. Reset Your Ring Doorbell

reset your ring doorbell

If none of the above steps from this guide work and the live view problem continues the next step is to perform a factory reset on your Ring Doorbell.

Remember that resetting your device will erase any personal settings and data, so you’ll need to set up everything from scratch.

Here is how to factory reset the Ring Doorbell in easy steps:

  1. First, turn off your Ring doorbell power supply.
  2. Disconnect the security screws of your doorbell.
  3. Then, remove your doorbell from the wall bracket.
  4. Locate the Setup Button on your Ring Doorbell.
  5. Press and hold the setup button for 15 seconds.

When you see that the light on your unit stops flashing, then set it up according to your desires.

contact ring customer support

In case the problem continues or you need further help, then contact Ring Support to get the appropriate assistance depending on your doorbell setup.

Quick Recap:

If your Ring Doorbell won’t go Live, first power cycle your system and verify that the Ring Doorbell is connected to a working internet.

In case that doesn’t help, cleanly reinstall the Ring application on your device and perform a factory reset process on the doorbell.

Read Next: Ring Doorbell Night Vision Not Working? – Here’s How to Fix

Nicole B