hisense tv keeps going back to home screen

The Hisense TV has many perks, but just like any smart device, it can fail and start presenting glitches.

Sometimes the Hisense TV keeps going back to the home screen, and you wonder what is wrong with it. 

To troubleshoot a Hisense TV that frequently returns to the home screen, you can assess potential causes by examining the system cache, adjusting timeout settings, and updating firmware.

Further, check for magnetic interference from nearby devices, and consider adjustments to the network settings.

The problem at hand with your Hisense TV should not be very serious and difficult to solve. Below we will examine the reasons causing it closely, and we will suggest solutions accordingly.

Hisense TV Keeps Going Back To Home Screen – Reasons

the reason hisense tv keeps going back to home screen

The modern Hisense TVs have a lot of great features. Some of them run on Roku, and others run on Android. Sometimes, though, the Hisense Roku TV keeps going back to the home screen.

That prevents you from enjoying any show. Let’s find out what is happening:

Unstable Internet

Perhaps the router is not sending the TV enough data, and then the apps close because they can’t keep streaming content.

Overloaded Cache

TVs, just like computers and phones, store cache to make it easier to launch applications after the first time. But an overloaded cache will cause problems.

Timeout Settings

The TV’s system or the individual apps can be set up to close after a certain time, returning to the home screen.

TV’s System

A glitch could be occurring on the TV’s firmware, preventing you from watching anything for more than a few minutes.

Fix The Hisense TV Going Back To The Home Screen

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Are you eager to get your Hisense TV back on track? We certainly are. Check all the solutions below and follow the steps closely.

One of them will certainly fix the problem occurring on your TV.

1. Check The Network

You might think that the only cause of the malfunction could be the TV’s software.

However, your internet can also play a part on the TV always returning to the home screen.

If data transmission fails, the apps might crash and close. Do this:

  1. Go to the TV’s settings;
  2. Find the Network Settings;
  3. Locate the Wi-Fi configurations;
  4. Ensure that the TV is connected to the 5GHz network.

Most routers nowadays have dual-band, meaning they transmit 2.4GHz and 5GHz. Your TV must connect to the 5GHz network to ensure the best speed. 

Use An Ethernet Cable

use the ethernet cable

Alternatively, you can also try using an ethernet cable. Most TVs, if not all, have an ethernet port on their back.

Then all you have to do is this:

  1. Find a suitable ethernet cable (CAT5, 6 or 7 should do);
  2. Connect it to the TV’s port firmly;
  3. Connect the other end to the router’s LAN port.

Ethernet doesn’t require any credentials. After the connection is successful, try watching shows and check if the apps keep closing.

2. Power Cycle The TV

Another easy solution you can try right away is power cycling the TV. Power cycling is a synonym for restarting, but it takes a bit longer than simply powering off and on again.

The exact steps recommended for your Hisense TV are as follows:

power cycle your tv
  1. Turn the TV on;
  2. Unplug it from power (while the TV is on);
  3. Wait between 15 and 20 minutes;
  4. Turn the TV back on.

The period you leave the TV off should allow the system to refresh. If you are facing a glitch as simple as a surface-level problem, the issue should be solved now.

3. Clear The System Cache

If the issue is not as surface-level as we thought before, you must navigate to the settings and clear the system cache.

Every time you open an application and navigate on it, the TV saves some data that will help the app run faster the next time. However, collecting too much data will result in the opposite.

So let’s clear the cache:

  1. Press the Menu button on the remote;
  2. Navigate to the Settings;
  3. Choose “System”;
  4. Open the “Application Settings”;
  5. Find the “Clear Cache” option and select it.

4. Manage Timeout Settings

manage the timeout settings

Perhaps the apps on your TV will keep shutting down all the time because of the timeout restriction.

Usually, a timeout is used to control how much time kids can watch TV. However, the timeout settings might be glitched without your interference.

Let’s check: 

  1. Press the “Quick Menu” button on the remote;
  2. Find the “Settings”;
  3. Enter into “System”;
  4. Select  the “Timer Settings”;

In this part of the settings, you can adjust the sleep timer, power off/on timer, and the menu timeout timer too. If possible, adjust the menu timeout timer to “off.” 

Tip: If that doesn’t solve the problem, try setting the other timers to “off,” too. If a glitch is below the surface, that might solve it.

5. Eliminate Interference

We can’t discard the possibility of interference from other smart devices in your house. That could happen in two different ways.

eliminate interferences

Either other devices are not allowing the TV to get the necessary data, or the electromagnetic waves are causing it to behave oddly.

Here are some possible approaches:

  • Disconnect some devices from the network temporarily and test the TV to see if it keeps going back to the home screen all the time.
  • Remove some devices from the TV’s proximity. While they are in a different room, you must test how the TV behaves. 
  • Put the router closer to the TV, if possible, while disconnecting or removing some devices from the room. 

6. Update The Firmware

Perhaps the culprit behind the issue you are facing is the firmware. That means the very own TV system.

Normally, the TV will update automatically whenever a new firmware version is available.

update your tv firmware

But it could have failed to do so, and now the lack of update is causing odd behavior.

  1. Navigate to the TV’s Settings;
  2. Locate “Support”;
  3. Choose “System update”;
  4. Select “Firmware update.”

If a new firmware is available, the TV will download and install it.

Install New Updates Through The USB

Suppose the TV didn’t find any updates available, but you want to double-check.

In that case, find info about the currently installed firmware in the “Support” or “System” tab.

After that, go to the Hisense site and locate the software area. 

  1. Check if the newest firmware is more recent than the one on your TV;
  2. Download the latest firmware release;
  3. Transfer the files to a USB drive;
  4. Turn the TV off;
  5. Insert the USB device into the TV;
  6. Turn the TV on;
  7. Hold the power button on the remote for a while;
  8. Wait for the installation to start.
Note: You must ensure that the update file is the only file on the USB drive. Otherwise, the TV might not recognize it, and the update won’t be installed.

7. Reset The TV

reset your tv

Finally, if updating the TV doesn’t solve the problem or is not possible, we might think about resetting the TV.

That entails losing all of your preferences, downloads, etc. You will need to set everything up again later.

Here is how you can reset the Hisense TV:

  1. Go to the TV’s Settings;
  2. Find the Device’s Preferences;
  3. Locate the “Reset” option;
  4. You must choose “Erase Everything”;
  5. Confirm by clicking on “Ok.”

The resetting process might take a while, and the TV will reboot during it.

What We Learned

Now you know to fix the issue when your Hisense TV keeps going back to the home screen.

Many of the solutions in this guide are also helpful when your Hisense TV shows other problems that look software- or network-related. You must always check if the software is updated!

Read Next: How to Fix Hisense TV Software Update Problems?

Nicole B