hisense tv software update problems

If you’re running into Hisense TV software update problems, well, we’re here to help! Updating the Hisense TV regularly is the key to maintaining the proper performance of the TV.

Not updating the TV is one of the factors that cause slow loading speeds, application glitches, and issues with the Hisense TV settings.

Let’s look into why won’t your Hisense TV update!

When A Hisense TV cannot start or complete a software update, the problem is either related to the Wi-Fi or the network equipment.

A temporal fault on Hisense’s end may also restrict users from downloading the update, but only temporarily.

There’s much more to learn, so let’s keep reading! 

Why Does Hisense TV Won’t Update From the Menu?

why does hisense tv wont update from the menu
  • Issues with the TV’s WiFi connection.
  • Problem with “Auto Firmware Upgrade”.
  • Temporal outage on Hisense’s end.
  • TV Content or storage cache problem.
  • Activated VPN/Proxy network service.

How Does VPN Affect Software Updates?

Altering the host location of the Hisense TV while browsing the web and alternating the app, could prevent OVA software updates.

VPN services are available to most Hisense TV models and can be downloaded at any time from the content store so the possibility is not excluded.

How to Update Hisense TV Manually?

how to update hisense tv manually

Many Hisense users have left the “Auto Firmware Update” activated and don’t bother starting the update themselves once it is released.

Here are the detailed instructions to start an update:

Alert: A WiFi connection is mandatory for performing a system update on the TV!

  1. Press the “Homebutton on the remote.
  2. Navigate into the settings of the TV.
  3. Press “System Update” > “Check Now”.
Note: On some models, you need to go to Settings > Support > System Update!

7 Ways to Fix Hisense TV Software Update Problems?

1. Inspect the WiFi Connection/Network

inspect the wifi connection network

If the Hisense TV is having issues connecting with the WiFi securely, the “Check Now” button in the update tab will not do anything when pressed.

The TV requires WiFi connection to download the update and once the installation starts, the WiFi is no longer mandatory.

  • Check if the Hisense TV is connected at Settings > Network > “Status”!

Workaround: Test via Ethernet Connectivity!

If you’re unable to update your Hisense TV with the home’s WiFi, we recommend connecting the TV via Ethernet.

Most Hisense TVs available in the market come with one Ethernet port on the back panel of the TV that allows for setting up a wired internet connection.

Here’s how to set up Ethernet on Hisense TV:

  1. Locate the Ethernet port on the back of the Hisense TV.
  2. Connect the Ethernet cable to the Hisense TV port.
  3. Plug the other end of the cable into your network router.
  4. Head into the Settings of the TV in the “Network” tab.
  5. Press on “Network Configurations” > “Enable LAN”.
  6. Follow the on-screen prompts to establish a connection.
Note: Connect the Hisense TV’s Ethernet cable to one of the “yellow” ports of the router!

2. Troubleshoot WiFi & Network Equipment

troubleshoot wifi and network equipment

If you couldn’t restore the WiFi connection on the Hisense TV, we’re probably looking at an issue with the network equipment and devices.

A temporal WiFi fault, a malfunction with the router, or temporarily suspended service, which unpairs the TV and prevents the updating.

Here are some quick ways to troubleshoot the WiFi and the network:

  • Reboot the network router – unplug the network router for 30 seconds.
  • Inspect the cables – check if all of the router’s cables are in good condition.
  • Activate a different thread – test using a 2.4GHz or 5GHz WiFi thread.
  • Reset the router – trigger a factory reset on the router to reset the network.
Tip: If you’re still having issues with the network, contact your ISP for more info!

3. Power Cycle the Hisense TV

power cycle the hisense tv

In case the Hisense TV has encountered a one-time problem, you need to reboot the TV from the power.

The “power cycle” (advanced reboot) doesn’t erase any of the device’s content or data, instead only cycles the current electricity and restarts all operational TV services.

Here are the steps to perform a power cycle on the Hisense TV:

  1. Press the power button on the Hisense remote control.
  2. Once the TV has powered off, disconnect the adapter.
  3. Wait for ~60 seconds while the TV is disconnected.
  4. Connect the power cable to a standalone power outlet.
  5. Turn on the Hisense Roku TV and start an update.
Note: The power cycle is also effective for overheating and software issues with the TV.

4. Activate “Auto Firmware Upgrade”

activate auto firmware upgrade

The integrated “Auto Firmware Upgrade” feature on many Hisense TV devices allows for automatic download and installation of the latest firmware released.

As long as the TV remains connected to the WiFi, the firmware will be automatically applied while you’re not on.

Note: “Auto Firmware Upgrade” is only for Hisense televisions with in-built OTA updating!

Follow these instructions to turn on “Auto Firmware Upgrade” on a Hisense TV:

  1. Access the Settings of the TV.
  2. Navigate into the “Support” tab.
  3. Press on “System Update”.
  4. Enable “Auto Firmware Upgrade”.

How to Check for Updates On Non-OTA Hisense TVs?

  1. Press the Settings button on the Hisense remote.
  2. Navigate to “All” > “About” > “System Update”.
  3. Press “Detect” to receive the latest firmware.
Note: Updates on TVs without OTA must be completed manually!

5. Turn Off VPN/Proxy Service

turn off vpn proxy service

With an activated VPN service and altered location, the Hisense TV may be unable to start the latest firmware update.

The most common way to access and utilize a VPN on a Hisense smart TV is to download an application from the content store.

Here’s how to check for activated VPN services on the Hisense TV:

  1. Access the Settings of the Hisense TV.
  2. Navigate into the applications section.
  3. Scroll down and search for a VPN app.
  4. If you find any, uninstall or disable them.
  5. Here’s something to work with:
  • To distinguish the app you’re looking for, try to spot “VPN” in the name.
  • Most VPN services available for Hisense TV have “VPN” in the name.
  • Proxy servers could also be downloaded from the TV content store.
Info: Downloaded VPN platforms offer a user interface for toggling the feature ON/OFF!

6. Restore the TV to Initial Settings

restore the tv to initial settings

The next step is to restore the initial software settings on the Hisense TV, to eliminate any misconfigurations or software faults.

When you have too many apps installed in your TV storage the data might start to get corrupted, which typically results in software and updating issues.

Alert: This method erases ALL content, data, settings, and files on your Hisense TV.

To perform a factory reset on the Hisense TV, follow the steps below:

  1. Press the Settings button on the top-right of the screen.
  2. Navigate to the “Device Preferences” menu section.
  3. Scroll down to find, highlight and press on “Reset”.
  4. Follow the on-screen instructions to begin the reset.
Info: To delete all content and info, choose “Erase everything” in the “Reset” tab!

7. Update the TV Via USB (Workaround)

update the tv via usb workaround

When the Hisense TV can’t connect to WiFi, doesn’t have OVA, or cannot start a system update, you could perform the update via USB.

You simply upload the firmware onto a USB drive and then connect it to the Hisense TV and start the update manually.

  • Hisense TVs may have up to 2 x USB ports on the back/side TV panels!

What Do I Need:

  • A PC/laptop that can download the update.
  • A compatible USB flash driver (at least 2GB).
  • A free USB input on the back of the TV.

Note: Since updates are sent OVA only, you may have to contact customer support for the file!

To start the update via USB, follow the upcoming instructions:

contact customer support
  1. Call the Hisense support hotline at +62219541845.
  2. Request a copy of the latest Hisense firmware update.
  3. Wait for the agent to send the firmware to your email.
  4. Format the USB drive to be completely empty (no files)
  5. Connect a USB drive to the PC/laptop for the installation.
  6. Upload the firmware update file into the USB drive fully.
  7. When uploaded, connect the USB drive to the Hisense TV.
  8. Navigate into the Source menu and select the USB input.
Info: If the update was read successfully, it should start automatically on the Hisense TV!
Quick Recap:

Whenever you’re encountering Hisense TV software update problems, the best solution is to power cycle the TV and activate the “Auto Firmware Upgrade”.

If you still cannot update the Hisense TV, perform a factory reset or update manually via USB drive!

Read Next: How To Fix Hisense TV Not Connecting To Wifi Issue?

Nicole B