hisense tv won't connect to netflix

Your Hisense TV won’t connect to Netflix and you’re wondering why?

Would you be surprised if we told you that your Hisense TV might not be the issue at all?

Instead, it could be the Netflix app, and in this post, we’re going to discuss everything about the possible causes and how to resolve them.

Your Hisense TV won’t be able to connect to Netflix if you don’t have a reliable internet connection, your Netflix app is broken or there is an OS issue. There might be outdated OS firmware or power issue.

Regardless of your case, here you are going to solve your Netflix connection issue and hopefully prevent it from appearing in the future.

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To avoid issues when troubleshooting later, we have figured that it will be helpful to know more about the reason why Hisense TV does not connect to Netflix.

Why Won’t My Hisense TV Connect to Netflix?

As we have briefly mentioned above, you could experience connection interruptions due to a bad network and slow internet speed.

It is well-known that streaming requires a fast internet connection to reproduce high-quality content, such as movies, TV shows, and so on…

However, high-quality content requires a fast internet connection of course, but network speed might not be the only thing that impacts your Hisense TV connectivity with Netflix.

The issue could be caused by these things:

  • Bad/slow network
  • Faulty cables
  • Power issues
  • Outdated OS
  • OS glitches and bugs
  • Netflix application glitches
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Next, we are going to address each of these possible causes and hopefully get the issue solved by the end of this post.

How To Fix Hisense Smart TV Won’t Connect to Netflix?

fix hisense tv won't connect to netflix

Now that you know what might possibly interrupt your Netflix experience, it is time to put an end to it.

The methods we have listed down below are taken from guidelines discussing the same issue as yours and we recommend applying them in the order they are listed below.

Method #1 Restart Netflix

We figured that you have probably attempted to restart your Netflix app yourself, but we’ve still included this method as it is fast and simple.

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Simply re-open the app and see if you will be able to access your account & home page.

Sometimes, similar issues are related to an improper boot of the app and a restart should be able to resolve the issue.

However, if you had already attempted a restart and you still cannot connect to Netflix, move on to our next method where you will learn how to perform a power cycle on your Hisense TV.

Method #2 Power Cycle

Another easy-to-apply method is to power cycle your device. It is well-known that temporal power issues with your TV could impact Hisense’s connectivity to Netflix.

Luckily for you, the power cycle method is easy so here is how to do it:

  1. Turn off your Hisense smart TV.
  2. Unplug your Hisense TV’s power cable from the power source.
  3. Wait for 3-5 minutes.
  4. Plug the power cable back in.
  5. Check if the issue persists.
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If you are using a power strip or divider to connect your Hisense TV, plug the power cable directly into the power outlet located on the wall.

This way, you will hopefully evade any power malfunctions within your power divider devices.

Method #3 Reinstall Netflix

Sometimes when Hisense TV won’t connect to Netflix, the issue might be in the Netflix application itself.

By reinstalling your Netflix app, you will be able to close the circle of possible causes even further.

Reinstalling apps when it is specifically related with Hisense is ultimately easy.

Enter the app store, type down Netflix and when the app store displays results, click on the first option and select Uninstall. Next, simply install the app once again.

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Open the app and see if the issue persists. If the issue is still there after reinstalling the app, let’s check your network.

Method #4 Check Internet Connection

Hisense TV’s connectivity with Netflix widely depends on the stability of your internet connection.

For instance, if your connection is above averagely recommended by Netflix’s manufacturers, you would still be able to access the app, but won’t be able to watch high-quality content.

Luckily for you, we have prepared some useful tips on how to increase the functionality of your Network and hopefully access Netflix without interruptions.

Perform Router Restart

A handy method that will refresh your network successfully is a simple router restart.

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All you have to do is turn off your modem & router, unplug the power cable and wait for around 5 minutes.

Then reconnect the power cable and wait for all services to come back online.

Wait for your Hisense TV to connect to the cleanly booted Wifi and try connecting to Netflix.


If you are casually experiencing slow connection speed regardless of your subscription, you will often get recommendations from your internet provider, involving router restart.

Use Wired Connection

Another method that will greatly increase the connection speed reaching up to your Hisense TV is to connect your router and TV using an Ethernet Cable.

This way, your router will directly transmit the internet to your Hisense smart TV, and you won’t have to worry about Wi-Fi-related interruptions.

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Relocate Router

A great way to resolve any connectivity issues that might be related to Hisense TV won’t connect to Netflix is to relocate your router accordingly.

If the wired connection wasn’t possible for execution, relocating your household’s modem router is the more affordable and easier to perform option.

When the router is closer to your Hisense TV, you will benefit from faster speed and better connectivity.

Keep in mind that it is of great importance to relocate your router accordingly to the GHz of your network because it widely depends on whether your signal is lightweight or not.

Read Next: How to troubleshoot Hisense TV picture problems?

Hisense TV Can’t Connect to Netflix Issue Persists…

If none of the methods we have discussed above seem to solve your Netflix connection, we may have an alternative solution for you.

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Feel free to reach out to Netflix’s support team if you are confident that the issue is with their app.

With a little luck, the problem will be found in your account and resolve shortly after.

The other possibility is temporary app maintenance for which you will learn upon contacting Netflix.

Anyway, it wouldn’t harm to send a ticket to Netflix or request a live chat.

You would still get useful recommendations related to the topic of your issue, but keep in mind to include everything you have tried so far to avoid repeating guidelines.

Bottom Line

To wrap things up, issues with Hisense TV that can’t connect to Netflix are often encountered throughout the community and there are many ways to fix the issue.

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However, Netflix’s servers could be performing really badly sometimes, but waiting for a few hours could get you connected as there was no issue at all.

For similar posts related to Hisense TV and Netflix, make sure to check out our blog, which is well-known to resolve technology-related issues.