hisense tv screen went black while watching

Smart TVs certainly breathed new life into the experience of watching shows, movies, and playing games. But what if my Hisense TV screen went black while watching?

Whether the issue is occasional or persistent, it must be fixed.

To resolve a black screen issue on your Hisense TV, power cycle it, check the external input, and examine the power cord. Next consider soft or hard resetting the TV, updating its firmware, or checking and replacing the backlight if necessary.

The black screen issue can either be a quick solvable problem or money-consuming trouble. Below we will help you identify what is happening.

Hisense TV Screen Went Black While Watching – Reasons

reason why hisense tv screen went black while watching

The Hisense TV has many functionalities, as it should, so it can compete with other brands in the market.

However, a few users have reported the screen getting black while watching TV.

Let’s see what could be causing it:

Power Cable

A defective power cord could turn the screen black while you are watching. It will not deliver enough power, so the TV can’t show colors, or it will simply turn the device off.

Issues on the Input

Are you watching content from an external device such as a Blu-ray player, gaming console, or TV stick? Perhaps the issue lies in the cable or the port on your TV.

Software Issues

Perhaps the TV’s software is outdated or glitched. Any of those could cause the TV to stop displaying images correctly.

Hardware Issues

The TV’s inability to show colors for a long time might also be related to a problem in components such as the backlight, motherboard, or T-con board.

How To Fix The Hisense TV Black Screen Error

how fix hisense tv screen went black while watching

How do you fix a black screen on a Hisense TV? There are some different ways of approaching the situation. Some of them are quick and will work if the issue stems from a minor condition.

However, other solutions might involve replacing or repairing the hardware.

1. Power Cycle The TV

Some TV owners ignore the powerful impact that a power cycle can deliver when you do it correctly.

Whenever an issue happens, and the TV stops working as it should, you must perform it.

Here is how a power cycle on your Hisense TV goes:

  1. Disconnect the TV from the wall;
  2. Disconnect any other devices from it too;
  3. Press the power button for 15 seconds;
  4. Wait at least one minute;
  5. Plug the TV back in;
  6. Turn it on.
Note: Hisense says that the method might not take effect the first or second time. You can do it up to five times. If after that it doesn't work, consider other solutions.

2. Check The TV’s Input

check your tv input

If you are using any device as a video input for your TV, the device or port may be causing the black screen to show up.

In that case, you must do the following:

  1. Disconnect the device from your TV;
  2. Keep the TV playing some show on any app or channel for a while;
  3. Pay attention to check if the black screen happens again.

If the issue doesn’t happen again, it is related to your external device, cable, or TV port. If it keeps happening, proceed to the next solution.

How To Fix

Fixing the problem with your external device will require you to do the following:

  1. Check your TV’s port for rust and dust;
  2. Clean the port if you find those;
  3. Try a different cable to connect your external input.

We don’t believe the external device is causing your TV to get a black screen. However, if you have a second TV, it is worth testing the hypothesis.

Note: Remember to use a different cable so you can focus solely on the device.

3. Examine The Power Cable And Source

examine the tv power cable

Another potential source behind the black screen occurrence can be the power cable.

If your house has suffered some power outages or fluctuations while the TV was on, it could have affected the cable. Alternatively, it might be the unreliable power outlet.

Let’s check:

  1. Plug your TV into a different outlet;
  2. Turn it on;
  3. Keep it playing a show for a while and see what happens.

If your TV is installed on the wall, you will probably need a power extension cord.

Check The Power Cord

Is the black screen still happening? In that case, it is worth checking if the power cable is at fault.

Here is what you must do:

  1. Grab a multimeter;
  2. Set it to continuity;
  3. Test the TV’s power cord.

If the results show that the power cord is defective, you must look for a replacement.

  1. Buy a new power cord with the same power specs;
  2. Locate the TV’s part where the defective cord is;
  3. Disconnect the old cord;
  4. Carefully connect the new one;
  5. Test it.

4. Soft Reset The TV

soft reset your tv

Some Hisense TV models are powered by Roku, meaning they have expanded capabilities in many departments. That also adds the ability to soft reset your TV whenever it fails.

Here are the steps:

  1. Press the “Home” button on the remote;
  2. Select “System”;
  3. Go to “System Restart”;
  4. Choose “Restart” and confirm.

5. Update The Firmware

Updating the firmware on your TV also might help you fix the problem.

However, since there are Roku-enabled TVs and models without Roku, we will check the methods for both cases. 

For Roku-enabled Models

the roku enabled models

Here is how to update your Roku Hisense TV:

  1. Go to Settings;
  2. Locate System Options;
  3. Select Check for Updates;
  4. Click on Update if available.

For Android Hisense Models

If you have an Android Hisense TV, the updating process goes as follows:

  1. Click on the main menu’s “Gear icon”;
  2. Enter into “Device Preferences”;
  3. Select “About”;
  4. Go to “System update”;
  5. If “Update Now” shows up, select it.

6. Factory Reset The TV

factory data reset tv

Before assuming that some important component on your TV is responsible for the issue, there is yet one way of fixing it via software.

You will need to factory reset your TV, erasing all its data.

Here is how:

  1. Hold “Exit” on the remote for 15 seconds;
  2. A prompt will show up on the screen;
  3. Confirm that you want to reset the TV;
  4. Turn the TV off;
  5. Turn it back on after 20 seconds.

Reset A Roku Hisense TV

If your Hisense TV runs on Roku software, the factory reset will follow these steps:

  1. Locate the TV’s settings;
  2. Enter “Device preferences”;
  3. Choose “Reset”;
  4. Confirm on “Factory data reset”;
  5. Choose “Erase everything.”

7. Test The Backlight

test  tv backlight

If no solution above has gotten rid of the black screen, it is time to suspect that the issue is hardware-related. Some testing methods will tell you the answer.

Here is how to test the TV’s backlight:

  1. Turn the TV on and play anything on it;
  2. Turn the room’s lights on;
  3. Wait for the screen to get black again;
  4. Turn a flashlight on and point it to the TV’s screen;
  5. Check if you can see moving images.

If it is possible to see the show that’s already been playing, the TV’s backlight is damaged. 

Replace The Backlight

replace tv backlight

The TV’s backlight is composed of many LED lights. Not all of the LED bulbs may have burnt out, but replacing the entire backlight strip is easier.

You can find a backlight replacement for your TV at online retailers. 

  1. Disassemble the front of your TV;
  2. Remove the glass screen very carefully;
  3. Detach the old, damaged backlight strips;
  4. Install the new components.

Note that disassembling newer TVs is a very delicate procedure. If you are unfamiliar with it, you should let a professional do it.

Alert: Sometimes, the backlight strip is cheap, while other times expensive. If the backlight strip is almost the price of a new TV, simply buy a new one.

What We Learned

If your Hisense TV screen went black while watching, you already know what you must do to get rid of the situation.

Remember that disassembling your TV will void any warranty. Moreover, TV repair isn’t very simple if you don’t have any experience.

Read Next: Hisense TV Keeps Going Back To Home Screen? – Quick Fix

Nicole B