If your Disney plus doesn’t save progress when watching a movie or TV show, the issue could be coming from several different reasons.
By the end of this guide, we will provide you with the most truthful information about Disney plus progress-saving issues as well as the best solutions out there!
If Disney plus didn’t save your progress, check if you were watching the episode on a different device and measure your progress there. Disable any whitelisted ad-blockers, Firewalls, and VPNs. Lastly, clear the browser’s cache or test with another browser.
Let’s quickly review what might be happening to your Disney plus and what do users have to say about the issue.
Why Is Disney Plus Not Keeping Track Of Watched Episodes?
Even if rarely, Disney plus as well as other streaming services might not keep a track of where you left off your TV show.
This issue could occur due to several factors, some of which include an ad blocker or VPN.
Check out the bullets down below to learn more about your Disney plus issue:
1. Enabled Ad-blocker
Users admit that any enabled adblocking services might prevent Disney plus from saving your progress.
2. Active VPNs
Enabled VPN on your device will change your location and prevent Disney from keeping a track of your watched episodes.
3. Browser Issue
Plenty of browser cache or wrong browser configuration might also prevent Disney from saving your progress.
4. Different Device
If you’ve watched Disney plus on another device, even with the same account, your original device might fall behind on saved progress.
5. Temporal Issue
Lastly, users report that after logging and refreshing the page, the issue should disappear and your progress will be replenished.
Now that we’ve taken a look at the possible suspects, let’s proceed with the troubleshooting solutions we’ve prepared for you.
How To Fix Disney Plus Doesn’t Save Progress Issue?
If you didn’t recognize your problem straightforward from the bullets above, we recommend applying the solutions in the order that they are listed.
Having that said let’s start with the first solution:
Solution #1 Measure Your Progress From Original Device
Sometimes watching Disney plus from another device and making progress on a TV show might not save up on your ordinary device.
We recommend checking out the progress of your TV show on the device you’ve used to watch the content.
Even with the same account, progress could be individual for different devices that are connected with the account.
In that regard, measure the progress you have made on the device you’ve watched the chosen TV show and forward it up to that point on your ordinary device.
This is a well-known cause and it does not seem to be solved yet.
Solution #2 Refresh Disney Plus Page
Users report that refreshing Disney plus might help show up the progress of the show you were watching.
Sometimes a temporal bug or glitch could occur and by refreshing your browser, you should be able to fix it.
To refresh your browser, you must click on the spiral arrow next to your previous page arrows. This will reload Disney plus and your progress should be now visible.
Keep in mind that refreshing the page will also reload your browser and it shouldn’t take longer than a few seconds.
If it takes more than that, then your internet is loading slower than usual and this is where the problem might be.
Solution #3 Relog Into Your Disney Plus Account
Instead of only refreshing the page, you can also re-log into your Disney plus account.
If you’ve watched the given TV show from more than one device, we recommend logging from all included devices so the progress can be shared across all platforms.
Here is how to relog from your Disney Plus account:
- Tap on the cogwheel of the Disney plus page.
- Click on “Logout” and wait for Disney plus to log you out.
- Once you’re back on the login screen, re-enter your credentials and ensure you’re writing them down correctly.
- Tap on “Login” and check your TV show for any new progress.
After logging on to your ordinary device, make sure to perform the steps above with all devices you’ve used to watch the given Disney plus show.
Solution #4 Disable Ad-Blockers
Any enabled ad-blockers might prevent your devices from saving any new record progress of your Disney plus TV shows.
If you’ve added more than one ad blocker on your browser, you could either disable them all completely or disable them specifically for Disney plus.
How To Disable Ad Blocker Completely?
To disable an ad blocker completely, follow these steps:
- Tap on the extension of your browser.
- Click “Disable”.
- Confirm the action and wait.
How Do Disable Adblockers Only For Disney Plus?
To disable your adblockers only for Disney plus, follow these steps:
- Tap on the ad blocker extension of your browser.
- Go to Disney plus and select “Disable only for this page”.
- Confirm the action and wait.
Once you’re done disabling the adblocker, refresh the page again and check your TV show’s progress.
Solution #5 Delete ALL VPNs
If you’ve enabled any VPNs that are altering your location on the main or secondary devices on your Disney plus account, there might be a discrepancy in the progress of your TV show.
Make sure to disable any activated VPNs on all devices that are participants in your Disney plus account.
In addition, any enabled firewalls on your PC might have the same result in regard to a Disney plus progress saving.
Solution #6 Clear Browser’s Cache
If disabling your VPNs didn’t help, we suggest clearing your browser’s cache.
You should delete the entire browser history and cookies as well. Then you’ll be required to re-login in your Disney plus account.
How To Clear My Browsing Data?
Here is how to delete your browser’s data:
- Open the settings of your browser, by clicking on the three dots in the upper right corner.
- Go to “More” and tap on “Tools”.
- Select “Clear Browsing Data”.
How To Clear My Browser’s Cookies?
To delete the cookies of your browser, follow the steps down below:
- On the same page you cleared the browsing data, go to “All Time”.
- Tap on “Cookies and other site data”.
- Select “Cached Images and files” and select “Clear”.
Once performing these actions, we suggest re-opening your browser and checking Disney plus. If there is no progress, watch some content for about 10 minutes and check if it will be saved.
Solution #7 Try A Different Browser
Lastly, if nothing worked so far, we suggest trying Disney plus through a different browser.
If you’re using a different browser than your default one, such as Chrome, Mozilla Firefox, and Opera, open the Microsoft Edge, which is practically the default browser for Windows 10.
Go to Disney plus, write down your credentials, and log in to your account. Check if the progress is saved there and if it is, then the issue is found with your regular browser.
Try reinstalling your regular browser to see if that will fix the issues with Disney plus.
If the content is not saved even in Microsoft Edge, then you would need to reach out to Disney plus for additional assistance.
Read Next: Why Does Disney Plus Lag?
Bottom Line:
If Disney plus doesn’t track your TV shows, first refresh the page and re-login to your account. Next, disable any VPNs and firewalls, clear your browser’s cache and try a different browser.
At last, make sure you have disabled your ad blocker at least for your Disney plus page.
Now that you know why Disney plus doesn’t save progress, with the easy solutions we’ve provided you with, you shall face no struggle on your way to fixing the issue.
We hope that this post was helpful and if you’re experiencing any other issues, make sure to check our blog!
