why does disney plus lag

Wondering why does Disney plus lag? Well, if your Disney plus content is loading longer than usual, it is probably due to slow internet speed.

Here in this post, we will discuss what exactly could cause lag issues within Disney and then share with you what are the most efficient methods to troubleshoot them.

The lag issue could be mainly caused due to unstable internet and low download speeds. The correct approach is to first restart your Disney plus app and perform a firm power cycle.

If this doesn’t work, try to install the latest available updates for Disney plus or reinstall the app where the changes of removing the lag are significant.

Let’s first see what could actually cause your Disney plus to lag and illustrate the possible causes for you.

Why Does Disney Plus FPS Lag?

If your Disney plus is lagging on fps, make sure to check your device’s refresh rate. Most of the content within Disney is broadcasted on 24 or 30 frames per second depending on the video itself.

If your device is running on a 50hz refresh rate, you can experience a choppy look of your video, as known as “judder”

Disney plus content is mainly on 60hz, so if your device is running a lower refresh rate than that, you might have to consider streaming via another device to get better fps performance.

Another thing you should be aware of is that some devices or displays may provide you with an option to modify your refresh rate.

To determine this, head to Video settings > Picture settings > Advanced settings > Motion settings.

From there you will be able to see if there is a configuration that will allow you to change your display’s refresh rate.

For specific details and capabilities of your device, make sure to consult with your device’s manufacturer or search online.

Why Does Disney Plus Lag So Much During Movie?

why does disney plus lag so bad

If Disney plus is lagging during a movie, you are probably experiencing some kind of buffering.

In such situations, there are plenty of things you can do to effectively troubleshoot the issue, but keep in mind that sometimes buffering could be temporary.

Before proceeding with our troubleshooting steps, we suggest waiting for a few hours to see if the issue is going to persist.

If the issue is appearing occasionally and waiting does not help, let’s start with the easiest methods first.

Method #1 Restart Disney Plus App

A simple approach when you are experiencing buffering is to restart your Disney plus app.

This way you will be able to determine if the issue is with the app or your device, so you can troubleshoot more effectively in our next steps.

Simply close the app, wait for a few minutes and boot it up again. Try to play something to see if the issue persists and if it does, feel free to proceed with our next method.

Method #2 Update Disney Plus

If your Disney plus app isn’t updated to the last available firmware, you could experience buffering and longer loading time when playing content.

In that regard, make sure to check the app’s settings to see if there is an available update and if there is, download & install it.

Your app will probably reboot, so don’t worry if you will have to wait for some time before being able to play content on Disney Plus again.

Method #3 Update Your Device

If your device is running outdated firmware, same as the Disney app, you will have to download the newest version for streaming content to run smoothly.

There is even a possibility that with newer video drivers, you might get a higher refresh rate and be able to stream content at higher quality without experiencing judder.

Update for PC

If you are using a PC, it is recommended to check your video drivers regularly and apply newer updates if there are any available.

This might really contribute to increasing the quality of your streaming content and hopefully resolve any lag issues.

Update for Smartphone

If you are using a smartphone to watch Disney plus, simply head to your device settings and open the software update tab.

From there click on the Check For Updates button and let your device search for a while.

If there is a newer version than your current one, click on Download & Install and wait for a few minutes.

Still, not fixed? Then next you will learn how to perform a power cycle.

Method #4 Power Cycle Device

A universal method for dealing with all kinds of issues related to your device is the power cycle.

However, the issue could be based on power issues, and it is well-known that a power cycle reboots all services including the network.

Without further ado, let’s see how to perform a power cycle:

  1. Turn off your device and wait for it to cool down.
  2. Unplug the power cable from the power outlet.
  3. Wait for 3-5 minutes.
  4. Plug your power cable back in.
  5. Start your device and see if the issue persists.


If you are using a power strip or divider, plug your device’s power cable directly into the wall outlet.

This way you will hopefully evade unwanted issues related to the electricity dividing device you might be using.

Method #5 Reinstall Disney Plus

If files within your Disney plus’s data have been damaged, you will probably get random errors or unexpected issues while watching content. There is no repair button, so a re-installation seems like the only solution.

Head to the file’s directory and delete the installation folder. Then, go to the control panel and delete any files under the name Disney.

Next, go to the cache folder and delete the logs to reassure a clean boot. For mobile uses, simply delete the app and download it again from the inbound application store.

If nothing has helped so far, here are some alternative methods that could also fix the lag within your Disney plus.

Read Next: Can you have two Roku in one house?

Still Wondering Disney Plus Keeps Lagging?

If nothing so farm managed to help you might have network issues. Check if Disney plus performs well on other devices connected to the same network.

If the problem is there as well, then perform a reboot of your router/modem.

If the network is not the cause, feel free to also call a technician to have a look at your PC/Device.

They will inform you best of your device’s situation and you will know what to do next and where to seek further help for the condition of your device.

If there isn’t a malfunction within your device, your last option remains to contact Disney support.

Make sure to mail everything you have tried in this post, so you won’t get similar recommendations and wait for feedback. It shall not take longer than 1-3 business days.

Bottom Line

We hope that now you know why does Disney plus lags, and you know how to approach the issue efficiently. If the issue is still there, we recommend applying our methods again in case you have missed an essential part.

For more posts related to lag and buffering you can check our blog and find a solution for your issue!

Nicole B