disney plus unable to connect fire tv

Is your Disney Plus unable to connect Fire TV? If you are having a hard time because your Disney Plus is not working on your Fire TV, this post will help you understand why this happens and how to fix it.

If your Disney Plus cannot connect to your Fire TV, it may be due to slow internet speeds. Check your Internet and ensure it meets the required speed to run Disney Plus. If the network is the problem, restart your router or consider upgrading your current plan.

Other factors may cause Disney Plus not to work on Fire TV.

But, once you identify the issue, you can easily apply the appropriate solution. Try our recommendations below and see if any of them will work.    

Why Disney Plus Unable to Connect Fire TV

If you cannot connect your Disney Plus app with your Fire TV, you may be facing one of the issues below.

Don’t panic! Determine the real cause of the problem to apply the best solution.

Disney Plus Servers are Down

Before you make any changes on your internet account or Fire TV, determine where the problem is coming from.

Check the status of the Disney Plus servers. Be patient until the responsible party fixes the problem if the servers are down. 

Slow Internet Connection

If you notice the router blinks or has a red light, there is an internet connection issue. If it is blinking, it means you are having difficulty connecting to the internet.

If it’s red, it means the connection is completely gone. Use any testing tool that shows downloading and uploading speed to check your connection.

Disney Plus App Errors

The Disney Plus app accumulates data that can get corrupted over time.

When this happens, it can affect the overall performance of the app. To fix this, clear the data and cache. This process is easy and shows its effects immediately.  

Using Outdated Fire TV Software

Due to outdated Fire TV software, your Disney Plus app may not work. Update it to the latest software version to make sure apps run smoothly.

Once done, check if the problem is solved. If not, try updating the Disney Plus app itself. Disney releases frequent updates to ensure their app works well on most devices.

We hope that one of the methods below can help you fix the issue with your Disney Plus and Fire TV.

How to Fix Unable to Connect to Disney+ on FireTV

fix disney plus unable to connect fire tv

Disney Plus not connecting to your Fire TV may result from various issues.

Whether they’re network-based problems, corrupt data, or unexpected server errors, this guide will show you multiple ways to sort them out. 

Solution #1: Check the Disney Plus Servers and Internet Speed

Determine if the problem is on the Disney Plus side or your side. If the Disney Plus servers are down, wait for the responsible party to fix the problem.

If you are having problems with the internet, test your connection.

  1. Restart your device.
  2. Check the modem light.

Note: If the network is the problem, restart your router to re-establish the connection with your internet service provider.

Consider upgrading if your current plan does not meet the required 5 Mbps speed.

Solution #2: Sign Out and Sign In Again to Your Disney Plus Account

sign in and out disney plus

If you are facing errors on your Disney Plus app, data may be corrupted.

You can easily fix this by signing out then signing in again to your account.

  1. Launch the Disney Plus app on your Fire TV.
  2. From the home screen, go to Settings.
  3. Click Log Out.
  4. Log in again to your Disney Plus account.

Once done, check if the problem is solved.

Solution #3: Clear Cache and Data On The Disney Plus App

If signing in and out of your Disney Plus account does not resolve this issue, you can try deleting the cache and data of the app.

Disney Plus, just like other apps, stores temporary files on your Fire TV. This is usually to speed up loading times and improve the app’s performance.

However, there are times when some of the files can get corrupted, and this can cause the Disney Plus not to connect and work with your Fire TV.

Here are the steps to clear cache data on your Fire TV:

  1. On the Fire TV Home Screen, select Settings.
  2. Once on the Settings page, go to Applications.
  3. Choose Manage Installed Applications.
  4. Scroll down on the list of apps and select Disney+.
  5. Click on Clear Cache and Clear Data.

Note: This procedure should log you out of your Disney Plus account. After completing the steps, you can now sign in again to check if you can start watching your favorites.

Solution #4: Update or Reinstall Disney Plus

reinstall disney plus

Clearing the app’s cache and data should do the trick. For some reason, if you are still experiencing this issue of Disney Plus not connecting to your Fire TV, updating or reinstalling the app should fix it.

Incompatibility issues can sometimes arise when you have not updated the Disney Plus app for a long time.

Your Fire TV updates your apps automatically, but you can turn it off. If this is the case, you will have to update Disney Plus.

  1. On the Fire TV Home Screen, go to Apps and Games.
  2. Choose the Disney Plus App and press the Menu button on the remote.
  3. Select More Info and click Update.

You can also uninstall and reinstall the Disney Plus app. Here’s how to do it:

  1. On the Fire TV Home Screen, go to Settings.
  2. Select Applications and then Manage Installed Applications.
  3. Choose Disney Plus and click Uninstall.

Note: After uninstalling Disney Plus, you will have to search for it again in the box.

After installing, you will have to turn off your Fire TV and switch it on again. This should resolve any issues you have with the app.

Solution #5: Update Your Fire TV Software

Whenever updates are not installed right away, there is a good chance that you will experience issues that stem from outdated software.

In the case of a Fire TV, apps like Disney Plus could start having problems and malfunction.

Here’s how to update to the latest Fire OS version to resolve your Disney Plus issues:

  1. On the Home Screen, select Settings.
  2. Scroll down the page and go to My Fire TV.
  3. Select About.
  4. Click on Check for Updates.
  5. If an update is available, it should start downloading.

Note: You must wait for the download and installation process to complete.

While your TV is updating, don’t turn it off or pull the plug, as this can cause further problems.

Solution #6: Perform a Factory Reset of Your Fire TV

reset your firetv

If, at this point, nothing from any of the troubleshooting steps work and you still have issues with the Disney Plus, you can try resetting your Fire TV.

This step should solve all your OS problems since you’re starting from scratch. It will clear your settings and data, allowing you to start with a clean slate.

You can perform a factory reset using your Fire TV remote:

  1. Press and hold the Back and Right Arrow buttons on your remote at the Home Screen.
  2. A pop-up should appear that says, Factory Reset has been Initiated on your Device.
  3. Click OK to start the process.

You can also reset with the Fire TV settings. This can come in handy if you don’t have the remote. You can go to Settings and select My Fire TV to do this.

Scroll down until you see the Reset to Factory Defaults option. Click on it, and it should start the reset process.

Note: While your Fire TV is resetting, do not turn it off or unplug your device.

Read Next: Disney Plus Account Blocked? (How to Fix?)

Last Thoughts

How to fix unable to connect Disney+ on your Fire TV? There are a few ways to resolve this issue. It usually is an internet connection issue, so make sure you are connected properly. If not, then it comes down to software. Updating your Disney Plus app and Fire TV OS should do the trick.

Your Disney Plus unable to connect Fire TV is an issue that has a quick fix. We have described the necessary troubleshooting steps you can take to resolve this problem.

There are times when the problem runs deeper. After you exhaust all the steps here, you still run into this issue.

You can always contact Amazon’s technical support. It could be that you are experiencing hardware problems on your Fire TV.

Nicole B