disney plus not opening on ipad

What to do when Disney Plus not opening on iPad?

Disney Plus can work on any system nowadays, but like any other app, it might crash sometimes. Fortunately, there are plenty of ways to solve the issue on your iPad.

To resolve Disney Plus issues on your iPad, adjust data and network settings on your devices or update the app and OS for better compatibility.

Check below how to proceed with all the troubleshooting!

Disney Plus Not Opening On iPad – 8 Ways To Fix!

Solution #1: Manage The Data Settings

disney plus not opening on ipad

Is the Disney Plus app not opening on iPad? Perhaps you don’t have any Wi-Fi access, but your 4G/5G is working fine.

However, the data access for the Disney Plus app might be blocked on your phone’s settings.

So do the following:

  1. Open the iPad’s Settings.
  2. Locate “Cellular.”
  3. Locate the Disney Plus app.
  4. Turn cellular data “On” for the app.

The opposite could be necessary when you have Wi-Fi access, but the app keeps crashing.

That would happen because the app is trying to use cellular data, but you are in a limited coverage area.

Then, simply turn cellular data off for the app. 

Tip: Sometimes, you need to disable “Mobile Data” entirely. That will prevent any app from using it when Wi-Fi is available. Then, activate it again when Wi-Fi is no longer in range.

Solution #2: Check The Network Settings

checking the network settings

We can still discuss some network/data issues that prevent you from watching your favorite Disney Plus shows.

For example, the distance from the router, connection quality, and frequency all play a role in opening a streaming app.

Do the following first:

  1. Locate the iPad’s Wi-Fi settings.
  2. Check if the connected network is 2.4GHz or 5GHz.
  3. Connect to 5GHz if available.

Also, remember to stay as close to the router as possible. If you are at home, that is easy.

However, if you are somewhere else, you should check the Wi-Fi icon on your phone to know how strong the signal is.

You might want to move around and find the perfect spot where the app won’t crash. 

App Is Crashing On Cellular Data?

disneyplus app crashing on cellular data

Suppose you don’t have Wi-Fi access and are trying to watch on mobile data.

We could infer that your current location doesn’t have good coverage, resulting in data loss that prevents the app from working.

Once you get to a place with Wi-Fi, do the following:

  1. Navigate to the shows you want to watch.
  2. Download the movie or episodes.
  3. When you leave the Wi-Fi area, turn mobile data off.

Sometimes, your phone might try to pick up data even when the mobile data is not great.

That will cause the app to crash or load indefinitely. Then, just open it in offline mode!

Solution #3: Check For Network Blocks

checking for network blocks

Sometimes, a few apps or sites won’t open on your iPad because of a network block.

It can be related to your ISP, DNS configurations, or the VPN you are using.

It is hard to tell when it is the ISP’s fault, but you can test the DNS and the VPN. 

Check The DNS

Here is how to access your iPad’s DNS settings and adjust if necessary:

  1. Access your iPad’s Settings.
  2. Tap on “Wi-Fi.”
  3. Select “Configure IP.”
  4. Choose “Manual.”
  5. Proceed to “Configure DNS.”
  6. Choose “Manual configuration.”
  7. Type these as primary and secondary: /

The DNS addressed above are standard, trustworthy ones. However, if your DNS is already set for those addresses, you must check your VPN.

Check The VPN

checking the vpn

Perhaps you are using your VPN to navigate through sites and apps that would be usually blocked in your region.

That can backfire by not allowing you to access Disney Plus.

The service’s servers might interpret your IP address as malicious or non-American.

Do this:

  1. Open your VPN app.
  2. Check the IP address’ geolocation settings.
  3. Deactivate the VPN temporarily.
  4. Set the IP geolocation inside the USA.

Once you do one of the two options, you must check if the Disney Plus works as intended.

Solution #4: Reinstall The App

reinstalling the app

Unfortunately, iOS prevents you from clearing the app’s cache data to eliminate corrupted files.

Thus, you will need to reinstall the app when you want to eliminate possible glitches.

The process is straightforward:

  1. Hold the Disney Plus app on the phone’s home screen.
  2. Tap on “Remove App.”
  3. Click on “Delete App“.

If you only click “Remove from the home screen,” the app will remain installed and cause issues.

After deleting the app:

  1. Navigate to the App Store.
  2. Locate the Disney Plus app.
  3. Install it again.

Once installed, log in with your account details and check if it works.

Note: This approach is also valid if you have found out that your app version is not the latest but the phone is not indicating pending updates available. You will force the App Store to download the latest version.

Solution #5: Check For OS Updates

checking for os updates

Perhaps the problem on your phone is broader and doesn’t involve only the Disney Plus app.

There might be a huge pending OS update that you’ve skipped. That update can prevent single apps from updating or working correctly.

Do you think that could be the case?

Let’s check:

  1. Go to your iPad settings
  2. Tap on “General.”
  3. Locate “Software Update.”
  4. If a software update is available, you must download it.

Then, wait for the software update to finish.

Once your tablet is up to date, the Disney Plus app should no longer crash upon opening. Moreover, new updates for apps should be downloaded too. 

Solution #6: Fix Error Codes

fixing error codes

So far, we’ve considered only situations where your Disney Plus app crashes or refuses to open.

However, there are situations in which you are faced with certain error codes.

The code description, if there is any, might not be clear. So let’s check what each code means and what you must do to fix them.

Error Code 24 Or 43

Your app will refuse to open or crash randomly and show these error codes when your internet is unstable.

Fixing that will require you to do one of the following:

  • Restart your router so the signal becomes stable.
  • Get closer to the router so there is less interference.
  • Switch to a stronger connection in your iPad’s Wi-Fi settings.

Error Code 73

disney plus error code 73

The error code 73 might also pop up, indicating you want to access content unavailable in your coverage area.

That will happen when you open the app in a place where Disney Plus is not officially supported.

Or it can happen if your VPN is hiding or making your location show up as an unsupported area.

Here are some solutions:

  • If you are at an unsupported location, use a VPN provider and set it up so the location provided is identified as inside a supported country, and such info is visible.
  • If you already use a VPN, check your settings and allow a location to be provided to the Disney Plus servers.
  • If you are not using a VPN but are inside a supported country, restart your router or your mobile data. They might be generating incorrect location data.

Error Code 83

disney plus error code 83

This error code indicates an incompatibility between your device and the app.

That might be odd since you are using an iPad. In such a situation, you should check some of the solutions above if you haven’t already.

You must try updating the app or the OS.

Solution #7: Install Using An IPA File

installing using an ipa file

Do you suspect that your Disney Plus app is corrupted on the iPad?

Perhaps you also have tried installing it multiple times to no avail.

Thus, you could try installing the app using an IPA file. That file type is the package that will install an app on any iOS device.

You can download the Disney Plus IPA from trustworthy online repositories.

From A Mac

Do the following if you have a Mac computer:

  1. Open the App Store.
  2. Download Apple Configurator 2.
  3. Connect your iPad to the Mac using USB or iCloud.
  4. Select the iPad.
  5. Locate and click on “Add,” then “Apps.”
  6. Click on “Choose from my Mac.”
  7. Locate the IPA file on your computer and click “Add.”

The file will be installed shortly. After that, you should try opening the app on your iPad.

From A Windows PC

download from a windows pc

Windows owners will have to do this:

  1. Open the iTunes software.
  2. Plug your iPad through USB.
  3. Locate the “Device” section on the iTunes Library Panel (left side).
  4. Drag and drop the IPA file there.
  5. Wait for it to install.

Quick Recap

When your Disney Plus not opening on your iPad, you can make it work again. Some of them include checking data consumption and network configurations.

Alternatively, you need to reinstall the app clean.

Are your issues with Disney Plus different? Check out more articles!