vizio tv stuck on terms and conditions

Sometimes, Vizio TV gets stuck on terms and conditions. Why is that?

The Vizio TV is a great brand when it comes to price-to-feature ratio. But some odd issues occur, such as the system getting stuck on/popping up the terms and conditions screen randomly.

If Vizio TV is stuck on terms and conditions, navigate to the network menu (if possible) and check other settings, which could include updating or resetting the TV.

Vizio TV Stuck On Terms And Conditions – Learn 8 Fixes!

Through the solutions below, we will explain what is happening with your TV and how to fix it before calling Vizio support!

Solution #1: Adjust The DHCP Setting

adjusting the dhcp setting

Is your Vizio TV stuck on Accept Terms and Conditions? That could happen when you first set up the TV or when you’ve had the TV for a while.

In either case, one way of fixing it is to turn the DHCP setting off or on. 

What Is The DHCP?

DHCP (Dynamic Host Configuration Protocol) has to do with the network, meaning that the issue could be related to something wrong when your TV tries to load external data.

Do the following:

  1. Press the remote’s Menu button.
  2. Check the dropdown menu.
  3. Select “Network.”
  4. Select to change options manually.
  5. Check the DHCP options.
  6. Set to “on”.

Once the connection is reclaimed and successful, the TV should be able to leave the terms and conditions screen.

Solution #2: Use The TV’s Buttons

using the tv's buttons

Depending on your Vizio TV model, it might have buttons on its back.

If it does, you can try a trick that has worked for hundreds of Vizio owners.

Here it goes:

  1. Locate these buttons: “Volume Up” and “Input.”
  2. Hold them for a while.
  3. Release after 15 seconds.

When you release both buttons, the annoying pop-up should have gone away.

Solution #3: Check The Network

checking the network

As discussed already, the issue might be related to the network settings.

Sometimes, the pop-up appears and looks like it won’t go away, allowing you to access the Menu.

If at least accessing the Menu is possible, you must check the network settings. 

  1. Press the “Menu” button on the Vizio remote.
  2. Locate the network settings.
  3. Check whether a connection is available.
  4. Connect to the Wi-Fi.
  5. Check if the pop-up screen has vanished.

Moreover, check which type of network you are using. If the TV is far from the router, you might want to use 2.4GHz because of its broader range.

But 5GHz is faster and worth using because of better data delivery.

Further Steps

Suppose that the TV is already connected to Wi-Fi. In that case, you can do some of the following:

  • Restart your router (wait one minute between turning it off and on).
  • Restart your TV along with the router (power cycle according to Solution #7).
  • Use an Ethernet cable connected to the router’s LAN port (if possible).
  • Check if too many devices are in the room, as they could block signals and weaken the signal strength between the router and TV.
  • Move the router closer to the TV if you can’t use an Ethernet cable.

Nothing works? Then, the issue is not network-related.

Solution #4: Check Your Remote

checking your remote

Perhaps you turn on the TV, it gets stuck on Terms and Conditions, and no action with the remote controller works.

In that case, we should also examine the remote’s conditions. Perhaps it is defective, its batteries are dead, or you must clean it.

We suggest this:

  1. Turn the TV off and disconnect it.
  2. Use a household cleaner to remove all superficial dirt from the remote.
  3. Eliminate other stubborn dirt and dust with a toothpick.
  4. Check for lodged buttons and dislodge them with the toothpick.
  5. Change the batteries.

You might want to test with a different remote if that doesn’t fix the issue. Perhaps your old remote is no longer fit for the task.

Use Your Phone As A Remote

using your phone as a remote

A great way to check whether your TV can still receive commands from the remote or a replacement remote is with your phone.

Most phones have an IR blaster (the same technology used on the remote).

So do this:

  1. Grab your smartphone.
  2. Open the app store.
  3. Find any app that can turn your phone into a remote controller.
  4. Download and open it.
  5. Turn the TV on.
  6. Test the app.

If your TV can’t recognize IR signals, that indicates the issue is hardware-related. In such a situation, you will need to call Vizio support.

Solution #5: Clear The TV’s Cache

clearing the tv's cache

If the remote is working and you can use the “Menu” button to access some settings, it is worth trying to clear the cache.

Perhaps the glitch at hand is caused by an overloaded or corrupted cache. Thus, it prompts the terms and conditions whenever you open an app.

Do the following:

  1. Press the “Menu” button.
  2. Locate the Apps section.
  3. Then, find “System apps.”
  4. In that new menu, you must locate “Clear Cache.”
  5. Confirm to clear the cache.

After clearing the TV’s cache (or for each app), check if the issue returns or is finally gone.

Delete Apps

deleting apps in vizio

If you can navigate through the apps but are unable to open any of them without the “terms and conditions” screen popping up, you might want to delete some of them.

Perhaps the storage is full, which triggers the glitch.

So do this:

  1. Locate apps you don’t need anymore.
  2. Open their settings.
  3. Choose “Delete“.

Solution #6: Update The Firmware

updating the firmware

If we treat the current issue as a simple glitch, we can assume its origin lies in the TV’s firmware.

In that case, nothing better than checking if your TV has pending updates.

Here are the steps:

  1. Make sure your Vizio TV is connected to the internet.
  2. Press the Menu button on your TV remote to open the Vizio SmartCast menu.
  3. Select “System” from the menu.
  4. Select “Check for Updates.”
  5. Follow the on-screen instructions to check for available updates.
  6. Select “Install Update” (if available).
  7. Follow the on-screen instructions to download and install the firmware update. 

After the update installation, the TV might shut down for a while. Once it turns on again, check if the issue is solved.

Solution #7: Soft Reset The TV

soft reset the vizio tv

Sometimes, the issue is simple, resulting from a glitch in the hardware or software, and can be solved with a simple power cycle or soft reset.

There are two ways of doing that.

Do the following if you can use the remote button to access the menu:

  1. Press the Menu button on the remote.
  2. Choose “System.”
  3. Choose “Reset & Admin.”
  4. Choose “Soft Power Cycle.”

Cold Reboot

Another way of cycling your TV is called a cold reboot. It will discharge electricity remaining on your TV that could trigger undesired hardware and software behavior.

Here are the steps:

  1. Turn your TV off.
  2. Unplug it from the power.
  3. Hold the power button for a few seconds.
  4. Turn it back on.

Solution #8: Factory Reset The TV

factory reset the vizio tv

Finally, there is one last thing you can try to get rid of the annoying issue.

Factory resetting your TV will wipe out all the data collected so far. It means deleting all apps, files, account details, etc.

However, it should also remove the glitch that keeps showing up.

Do the following:

  1. Disconnect the TV from the Wi-Fi network.
  2. Press the Menu button on the remote.
  3. Navigate to “System.”
  4. Choose “Reset & Admin.”
  5. Find Reset TV to Factory State and select it.
  6. Input the PIN code of your Vizio TV (if you don’t have a custom PIN, the default is 0000).
  7. Select Reset.

Once your TV boots again, you must accept the terms and conditions. However, you should get past it easily. If you can’t, the problem is impossible to solve, and you need to contact Vizio.

Quick Recap

The Vizio TV gets stuck on “terms and conditions” simply because a glitch is affecting its capability to connect to external data or load the correct menus.

When that happens, you must check whether the “Menu” button is responsive, then follow up to fix the internal issue.

Want to learn amazing tricks for Smart TVs? We have plenty of articles!