Samsung TV Offline In Smartthings App? – (Easy Fix Guide)

What causes Samsung TV offline in SmartThings app, and how to fix it? Let’s find out!

Connecting your Samsung TV to the SmartThings app has some advantages.

But, if your TV goes offline, it’s not currently connected to your network through SmartThings.

To get your Samsung TV to appear on your SmartThings app, you want to refresh its WiFi connection to the network and reconnect it. You also want to remove and re-add it on the app.

Now, we’re ready to dive into the solutions!

Samsung TV Offline In Smartthings App – 10 Proven Solutions

There are 10 simple solutions to fix your problem and get your Samsung TV back online. We listed them here for your convenience.

#1: Ensure Your TV and Phone are Connected to Your WiFi Network

The first thing you should do to fix your Samsung TV shows offline in SmartThings app problem is make sure both your TV and phone are connected to the same WiFi network.

The SmartThings app must communicate with your TV to show its status correctly. 

To check if your TV is connected to your WiFi network

1. Press the Home button on your remote control.
2. Go to Settings.
3. Select General.
4. Click Network.
5. Select Network Status.

Note: If your TV is online, it will display “Connected”. Otherwise, it will show “Not Connected” or “Check Network Connection”.

If your TV is offline, follow these steps:

1. Go back to Settings.
2. Click General.
3. Select Network.
4. Go to Wireless.
5. Select your WiFi from the list. 
6. Enter your password if prompted.
7. Wait for the connection to be established. 

To check if your phone is connected to your WiFi network

iPhone

1. Go to Settings.
2. Click on WiFi.
3. Ensure your WiFi is turned ON and you’re connected to the same network as your TV.
4. If not, tap on the network name.
5. Enter your password if prompted. 

Android

1. Go to Settings.
2. Click on Network & Internet.
3. Select WiFi.
4. Ensure your WiFi is turned ON and you’re connected to the same network as your TV.
5. If not, tap on the network name.
6. Enter your password if prompted. 

#2: Refresh Your Connections with a Power Cycle

A power cycle will fix many issues with your devices. It helps clear any temporary glitches or cache issues affecting your connections.

To perform a power cycle, follow these steps:

1. Turn off your Samsung TV and phone.
2. Unplug them from the power source.
3. Wait for at least 5 minutes to let them rest.
4. Plug them back in and turn them on.
5. Check if your TV is online in the SmartThings app.

Tip: Keep an eye on your devices for a period after the power cycle to ensure no deeper problems.   

#3: Rename Your Samsung TV

Another possible solution is renaming your Samsung TV.

It will help refresh the connection between your TV and the app and resolve any registration or compatibility issues.

To rename your Samsung, follow these steps:

1. Open the SmartThings app on your phone.
2. Tap on your Samsung TV on the list of devices.
3. Tap on the three dots icon in the upper right corner. 
4. Select Edit.
5. Tap on the name field and enter a new name for your TV.
6. Tap on Save to confirm the change.
7. Check if your TV is online in the SmartThings app.

Tip: Choose a name that will still make sense as your setup evolves or if you change your Samsung TV’s location. 

#4: Reboot Your SmartThings Hub

If you have a SmartThings hub that connects your smart devices to the app, reboot it to fix the issue.

Sometimes, the hub malfunctions or loses connections, affecting your devices’ status in the app.

To reboot your SmartThings hub, follow these steps:

1. Locate your SmartThings hub.
2. Unplug the hub from the power source.
3. Wait for at least 30 seconds to let it reset.
4. Plug it back in and wait for it to reconnect to the internet.
5. A green LED light on the hub should indicate it’s online.
6. Check if your TV is online in the SmartThings app.

Pro Tip: Before rebooting, document your smart home configuration, taking note of all connected devices, automation routines, and any custom settings.

#5: Use the Same Samsung Account on Your TV and SmartThings

You must use the same Samsung account on your TV and phone to sync and control them remotely.

Otherwise, you will encounter problems like your Samsung TV showing offline status in the SmartThings app.

To check if you are using the same Samsung account on both devices, follow these steps:

On your Samsung TV

1. Press the Home button on your TV remote control.
2. Go to Settings.
3. Click on General.
4. Select System Manager.
5. Choose Samsung Account.
6. You will see the email address of the account signed in on your TV.

On your phone

1. Open the SmartThings app.
2. Tap on Menu.
3. Go to Settings.
4. Select Account.
5. You will see the email address of the account signed in on your TV.

Compare the email addresses on both devices and make sure they’re identical.

If they’re not, sign out one of the devices and sign in with the same account as the other device. 

#6: Update Your TV’s Firmware

Outdated software also causes issues with your Samsung TV.

Thus, updating it to fix bugs or errors and improve its performance and compatibility is important. 

To do this, follow these steps:

1. Press the Home button on your TV remote control.
2. Go to Settings.
3. Click on Support.
4. Select Software Update.
5. Click Update Now.
6. Your TV will check for any available updates and download them automatically.
7. Once the update is complete, your TV will restart automatically.
8. Check if your TV is online in the SmartThings app.

Note: The update takes time, depending on your internet speed and the update's size.  

#7: Remove and Re-Add Your TV on the SmartThings App

If updating your TV’s firmware doesn’t work, remove your Samsung TV from the SmartThings app and add it again.

It will resolve any connection or registration issues causing your TV to be offline in the app. 

To remove and re-add your TV on the SmartThings app, follow these steps:

1. Open the SmartThings app on your phone. 
2. Tap on your Samsung TV in the device list.
3. Tap on the three dots icon in the upper right corner.
4. Select Delete Device.
5. Tap on Delete to confirm.
6. Tap on the plus (+) icon in the lower right corner.
7. Select Device.
8. Tap on Samsung, then TV.
9. Follow the on-screen instructions to connect your TV to the SmartThings app. 
10. Once your TV is added, check if it is online in the app. 

Make sure to reapply any custom settings or preferences you documented before removing your Samsung TV from the SmartThings app.

Note: If your TV was part of automation routines or scenes, update them to include the re-added TV if necessary.

#8: Change the DNS Settings on Your TV

If none of the above solutions work, change the DNS settings on your Samsung TV.

Wrong or outdated DNS settings are slow, unreliable, or blocked, affecting its internet connection and communication with the SmartThings app. 

To change the DNS settings on your TV, follow these steps:

1. Press the Home button on your TV remote control. 
2. Go to Settings.
3. Click on General.
4. Select Network.
5. Click on Network Settings.
6. Choose IP Settings.
7. Select DNS Settings and change it from Automatic to Manual.
8. Enter a new DNS server address in the field.
9. Press OK to save the change and exit the menu.
10. Check if your TV is online in the SmartThings app.

Here are some of the common public DNS servers:

• Google DNS: 8.8.8.8 or 8.8.4.4
• Cloudflare DNS: 1.1.1.1 or 1.0.0.1
• OpenDNS: 208.67.222.222 or 208.67.220.220

Tip: Observe how your Samsung TV performs with the new DNS settings. If you experience any problems, consider reverting to its original settings or troubleshooting the issue.  

Quick Recap

If you have a Samsung TV offline in SmartThings app problem, it is likely due to WiFi or network interference issues.

To resolve this, perform a power cycle on your Samsung TV or reboot your SmartThings hub.