Asking why my Ring doorbell stopped working? Keep reading and you will find out everything about the most common issues that Ring doorbells suffer from.
We will discuss many possible causes and provide you with their solution in an easily accessible manner.
Even if you are not a techy person, you won’t have any trouble applying our troubleshooting methods.
To fix your Ring doorbell, you should troubleshoot several possible causes including poor/lost Wifi signal strength and insufficient power. At your disposal, we have prepared methods to resolve issues from all different natures including problems with the motion.
Furthermore, you will learn how to perform some restarts to ensure a clean and healthy boot, and hopefully, get your Ring doorbell working again.
Without further ado let’s take a look at how to fix the issue quickly.
How To Fix My Ring Doorbell Stopped Working Fast?
If your Ring doorbell suddenly stopped working, there is nothing to worry about as there are a bunch of quick solutions that are highly likely to get your Ring doorbell working again.
All these approaches are justified to resolve issues when the Ring doorbell is not working and proven to work by people just like you.
We recommend applying these methods in the order they are listed below and check if your Ring doorbell starts being active at some point.
We shall start with the easiest & fastest methods to apply first:
Method #1 Check Wifi Connection
The very first thing to ensure is that your Ring doorbell is connected to your Wifi network and there is traffic.
Here are the symptoms from which you can easily determine if your Ring doorbell has lost connection to your Wifi network:
- No alerts in the Ring application
- No events are being captured
- Upon pushing the button on your Ring device, it emits a sound.
If you are experiencing the above-listed symptoms, then your Ring doorbell stopped working because it is offline.
Furthermore, you can test your network by connecting another device to it. If your network doesn’t seem to be the cause, we recommend skipping method #2 as in there we are describing how to resolve network issues.
Method #2 Troubleshoot Network
To begin, here is a list of possible reasons why your Ring doorbell is offline:
- Recent power loss or power surge
- Change in Wi-Fi network password
- Low or insufficient Ring power supply
Pro Tip: Check if other devices connected to the same network are experiencing network issues.
If you are here, we assume that your Ring doorbell stopped working because of a network issue.
In that case, there is a high possibility that your issue is temporary but still, you can proceed with applying the troubleshooting steps below:
- Check Device Health in the mobile Ring app.
- Try connecting/reconnecting your Ring device to the network.
- Restart your router (plug it out from the power outlet and wait at least 30 seconds).
If you notice any warning alarm in the Ring app, we recommend searching online for the feedback you got.
If everything seems well and you have restarted your router, reconnected to the network and your Ring doorbell is still not working let’s continue with our next method.
It is a well-known occasion for the Ring doorbell not to work when it is using the incorrect Wi-Fi.
For instance, your router can emit two networks, 2.4 GHz and 5 GHz networks. In that regard ensure that you’re troubleshooting the network your Ring is connected to.
Method #3 Troubleshoot Your Ring Doorbell
Stop the power to your Ring device for about 5 minutes and then turn it back on. If your device is unresponsive, cutting its power supply is the only way to restart.
If the Ring doorbell is not turning on, then we have tightened the circle enough to conclude that the issue is coming either from the power supply to your drive or its hardware.
Here are the symptoms of insufficient power, which could be the reason why the Ring doorbell stopped working:
- Ring doorbell not turning on
- Features do not work
If you are experiencing any of the above-listed symptoms then there is something wrong with the power supply.
The Ring doorbell requires a minimum of 16 volts AC of power supply, otherwise, it will not work.
Here is how to check the voltage in your Ring mobile application:
- Open the Ring application
- Navigate and Tap on the three lines (on the top left of the screen)
- Select Devices
- Locate and Tap on your device
- Tap on Device Health
If you have identified that your Ring doorbell is not receiving sufficient power, in our next method we are going to troubleshoot just that!
Method #4 Troubleshoot Power Issues
If you are wondering why did Ring doorbell stopped working? – the answer is usually related to the power supply of your Ring device.
First, you should understand if your Ring device is connected to an internal doorbell chime or not.
Either way you have to check if the Power Kit is properly installed, but the approach is different.
If your Ring doorbell is connected to an already existing chime, we recommend reading a guide to compare if everything is set up properly.
In contrast, if your Ring doorbell is connected straight to a transformer, without an internal chime, your best option is to contact Ring community support.
There are a wide-range of issues when it comes to the Ring power supply installation and the best way to deal with it would be with professional troubleshooting by the dedicated support team.
As we promised in the introduction, we will now pay attention to issues related to your Ring doorbell motion sensor and hopefully, get it back working again.
How To Fix Ring Doorbell Motion Stopped Working?
The very first signs that you will get upon your motion sensor on Ring doorbell stops working are the following:
- No alerts at all
- Too frequent or delayed alerts
If you are experiencing any of the above, read the corresponding paragraph to understand more about your problem.
No Alerts at All
If your motion sensor does not work at all and you ain’t receiving any motion alerts on your mobile app, this could be either because you have no network, or your motion sensor is dead.
At this point, we recommend applying method #2 and method #3 as we cover everything there. If your issue persists then you might have technical support have a look at it.
Frequent or Delayed Alerts
On the other hand, if you experience any other issues with your Ring doorbell motion sensor, then we recommend setting all settings by default.
We’ve come to understand that many people simply misconfigured settings and then asking, “why did Ring doorbell stopped working?”
Again, we recommend applying method #2 as delayed alerts are usually caused by network shortage.
Another way to resolve many sensor issues is to check how motion sensitivity works. Take your smartphone out, open the application and navigate to motion sensitivity.
We found many people online complaining about the motion sensor inactivity after which they reported that all it was due to inaccurate motion sensitivity configuration.
So, feel free to adjust it in order to detect people more efficiently.
If your motion sensor is not responsive in any way and it simply does not work, besides what we’ve described there is nothing much you can do at home.
The recommendation here is to turn to the Ring official support and apply your warranty if possible, if not you might need to pay for an inspection and repair.
We hope our post was able to answer the question “why my Ring doorbell stopped working?” and successfully get it back working.
If not, unfortunately, your issue might be far more serious and by that we mean a hardware issue where only a repair can help.
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