lorex doorbell chime not working

Is your Lorex Doorbell chime not working? Below, you can learn all about it!

The Lorex Doorbell can work with the add-on chime or mechanical chimes that households usually use.

But, sometimes, they don’t work as intended, and some causes are physical, while others are network/software-related.

When the Lorex Doorbell chime doesn’t work, you must check the electrical wiring thoroughly to identify voltage issues, corrosion, or damage.

Let’s learn more in detail.

Lorex Doorbell Chime Not Working – 7 Fixing Methods!

Solution #1: Clean The Corrosion

cleaning the corrosion

Is your Lorex Doorbell mechanical chime not working? Some malfunctions might stem from corroded interconnection nodes.

The ambient relative humidity levels and pervasive airborne moisture content can cause that.

Here is what you should do to fix the situation:

  1. Turn off the power at the breaker switch.
  2. Disassemble the chime.
  3. Locate the connection points.
  4. Clean with a solution that eliminates corrosion.
  5. Ensure it dries well.
  6. Reassemble the system.
  7. Test it again.

The issue with corrosion in the connection points is that it prevents the correct electrical flow. Once you clean away the corrosion and connect the device correctly, it should turn on and work perfectly.

Solution #2: Check The Settings

checking the settings

Perhaps you have installed the Lorex Chime or a third-party app with your Lorex Doorbell.

In any case, you must adjust some settings so the entire system will work together flawlessly.

Especially if you have a mechanical chime, you need to make some adjustments.

  1. Open the Lorex Home app.
  2. Go to the “Settings.”
  3. Select “Doorbell Chime.”
  4. Add your device.

You will need to specify whether your new chime is a Lorex, a third-party device, or even a mechanical chime.

Once the details are specified, the device should be recognized and integrated into the system. Thus, the chime will sound when the doorbell is activated.

Solution #3: Solve Voltage Issues

solving voltage issues

Another fairly common cause behind the Chime not working includes voltage issues.

For example, the voltage provided by the current electrical source might be below the required.

There could also be an overload in the local electrical circuits, which might prevent correct electrical output or fry your chime eventually. 

Check The Voltage

Any device requiring electricity will have the input specified in its package, so check it! After that, you might want to check the place where you’ve installed it.

If you have a multimeter, let’s do this:

  1. Turn off the power to the circuit at the circuit breaker.
  2. Set the multimeter to measure DC voltage (unless your house doesn’t use DC).
  3. Choose a voltage range higher than the expected voltage (if you expect the voltage to be around 12V, select a range like 20V).
  4. Touch the multimeter’s red (positive) probe to the positive wire (typically, black or red is positive).
  5. Touch the multimeter’s black (negative) probe to the negative wire (white or black with a white stripe is negative).
  6. Check the results.

The multimeter will display the voltage reading. If the voltage is within the acceptable range specified by the Lorex chime’s manual (usually found in the product documentation), then the voltage is fine.

If the voltage is significantly lower than the specified range, it might be considered too low and could potentially cause issues with the chime’s operation.

What If The Voltage Is Too Low?

what happens if the voltage is low

If the voltage is too low, you should check if many other devices are connected to the same power outlet.

In that case, you would want to disconnect some of them

Otherwise, you should check whether the wiring is old and should be replaced for wiring that can handle more voltage.

Solution #4: Inspect If The Wiring Kit Is Damaged

inspecting if the wiring kit is damaged

Instead of the voltage being too low, perhaps the issue lies in the wiring itself being damaged.

You might have already found that out if you’ve checked for corrosion or to see if the voltage is fine.

If you haven’t checked yet, you must disassemble the chime and follow these guidelines:

  • Examine the entire length of the wiring kit for any visible signs of damage, such as cuts, fraying, or exposed wires.
  • Pay attention to bends and areas where the cable might be pinched or strained.
  • If the wiring kit has junction boxes or connectors along its length, inspect these areas for damage signs or loose connections.

Test The Wiring Kit

testing the wiring kit

If you have seen any of the above in the wiring kit, it is worth checking if the visible damage impacts the electrical current.

Do the following:

  1. Grab a multimeter.
  2. Set the multimeter to continuity mode.
  3. Touch one probe to each wire.

When the multimeter beeps or shows a reading close to zero, it indicates continuity, and the wire is intact.

Tip: You might also test for voltage drop by measuring the voltage at different points along the wiring while the chime is powered on. 

Compare the readings to the voltage at the power source. Significant drops could indicate a damaged section of wiring.

Wiring Kit Is Damaged: Now What?

If all of the tests suggested above have helped you identify that the issue truly lies in the wiring kit, you have some courses of action.

  • Is the wiring kit new/recent and provided by Lorex? In that case, you should contact the brand and explain the situation. They might send you a new wiring kit to replace it. 
  • If the above doesn’t apply, you must buy wiring that can replace the damaged kit. You must pay attention to the wiring gauge, voltage, and connectors.

Solution #5: Inspect The Wi-Fi Settings

inspecting the wi-fi settings

Perhaps the chime is turning on, but the issue is its responsiveness. If you have a smart chime from Lorex or a third-party brand, you will need to check some of the Wi-Fi settings.

First of all:

  1. Open the Lorex Home app.
  2. Check the devices.
  3. If you can’t connect to the Lorex chime, check if the connected Wi-Fi is 2.4GHz.

Even if you have a 2.4GHz router, the doorbell/chime may still be too far away. 

How To Expand The Signal?

expanding the signal

If you need to make your Wi-Fi signal reach the chime/doorbell, you must invest in technology.

You have three options: buy a new router, use a signal repeater, or use your Amazon Echo (if you have one).

If you already have the Amazon Echo, you can do the following:

  1. Open the Alexa app.
  2. Go to the Devices section.
  3. Select the Echo device.
  4. Choose “Settings” on your Echo device.
  5. Scroll down until you find the Amazon Sidewalk option.
  6. Toggle it to “on.”
  7. Confirm.
Note: The Amazon Echo must be halfway between your router and Lorex device. That way, the Amazon Sidewalk function can redistribute Wi-Fi to the Lorex.

Solution #6: Reset The Doorbell

resetting the doorbell

Since the doorbell and the chime should work together, you can assume that the issue is one of them.

Even if it is connected to the app, perhaps it can’t recognize the other device, causing trouble.

In that situation, we recommend you try to reset the device.

  1. Remove the device from its mounting.
  2. Locate the reset button on its back.
  3. Hold the reset button.
  4. Release it when you hear a chime sound.
  5. Reassemble the device.
  6. Set it up again on the app.

After that, check if the doorbell and chime can communicate through the app and work together. If not, you can still check Solution #7.

Solution #7: Reset The Chime

resetting the chime

As suggested above, one of the devices might be having trouble being recognized.

The issue could lie in the chime (the add-on sold by Lorex, which you can install with the doorbell).

In that case, you also have the option to reset it and then try to set it up again. Do the following:

  1. Ensure it is plugged in and powered on.
  2. Press the reset button (found on its lateral).
  3. Wait for a beep to be heard.
  4. Try pairing to the app again.

After that, the chime must connect to the app and communicate with the doorbell.

Quick Recap

You can try some simple solutions when the Lorex Doorbell chime is not working. Some will demand electrical expertise or courage to deal with wires and fix the mess.

However, if the device is new and you locate damage, don’t forget to call Lorex support! We have more articles to help you get the best out of your Lorex devices!