lorex stuck on welcome screen

Is your Lorex Stuck on welcome screen? Let’s find out why and how to fix it in minutes!

The Lorex system can present some glitches, and the cause is not always clear.

If it gets stuck on the welcome screen, you will think the entire system has crashed, but that is not always the case.

To fix Lorex’s “welcome screen” issue, update via USB, assess camera status, or replace HDD. Also, check network, power, or set up without cameras.

Below, we will discuss all the intricacies of troubleshooting your Lorex recorder!

Lorex Stuck On Welcome Screen – 7 Solutions

Solution #1: Install An Update Through USB

installing an update through usb

Is your Lorex NVR stuck on the welcome screen? That can indicate an issue with the current firmware installed.

Perhaps it cannot boot, which means you won’t be able to perform a reset.

Installing an update via the USB port is a surefire way of fixing it.

Here is how to do it:

  1. Grab a flash drive (recommended is 8GB max).
  2. Format it on your PC.
  3. Go to the Lorex site and download the latest firmware for your recorder.
  4. Place the .bin file inside the USB flash drive (don’t create a folder!).
  5. Safely remove the device from the computer.
  6. Plug it into your recorder.
  7. Turn the recorder on while pressing any button on it.

Has your recorder managed to go past the welcome screen?

Then do the following:

  1. Go to the Main Menu.
  2. Click on Settings.
  3. Head to System.
  4. Locate “Upgrade.”
  5. Select “USB Upgrade.”

Wait for the installation to finish. Your recorder should no longer get stuck on the welcome screen.

Note: Sometimes you need to tap any button while booting with the USB flash drive in because some systems need a hint that they are to update. Moreover, the guide above works both for NVR and DVR.

Solution #2: Check The Electricity

checking the electricity

The issue could come from the electrical feed if you have a DVR/NVR with many cameras wired via Ethernet.

The system cannot boot correctly since the cameras are not well connected.

We can’t assume the issue is the recorder’s adapter since it still turns on. 

Do the following:

  1. Physically inspect all of the cameras connected to your recorder.
  2. Check if they turn on when you boot the system.
  3. If a camera doesn’t turn on, inspect its Ethernet cable.
  4. Clean the port for that camera’s cable or use a different cable if necessary.

Moreover, you can try disconnecting all cameras. After that, reboot the recorder to see if it gets out of the welcome screen.

Solution #3: Assess The Network

assessing the network

Lorex DVR stuck on the welcome screen sometimes is caused by a network failure.

After all, your recorder usually connects to a Wi-Fi network or router to access the Lorex system’s features.

So you will do the following:

  1. Disconnect and turn off every camera from the system.
  2. Turn your router off.
  3. If your recorder is connected via Ethernet, unplug it.
  4. Boot your recorder.

If the recorder did boot up, you must go to the network settings and clear everything. After that, you must configure that again. 

Solution #4: Set The System Again

setting the system again

Perhaps the Lorex system is only stuck on the welcome screen when you boot it with all the devices connected.

We could assume there is an issue with how the system is set up.

Thus, you will do the following:

  1. Turn all the connected cameras off.
  2. Try booting the system.
  3. If it boots, follow the next steps. If it doesn’t, check the other solutions below.

Do A Device Search

conduct a device search

Once the device boots correctly, you should check the camera settings to see if any cameras appear.

If they do, delete them and do a Device Search.

If they don’t, skip straight to the Device Search:

  1. Go to Live View.
  2. Right-click on it and open the Main Menu.
  3. Select “Device Search.”
  4. Log in with your credentials (they should be in the user guide).
  5. Check and select the cameras you wish to add to the system.
  6. Click on “Add” and wait for the status indicator to turn green.
  7. Click “OK” to save all changes.

After that, the system should be configured well enough. Thus, it should not stay stuck on the welcome screen.

Solution #5: Reset The DVR/NVR

resetting the dvr_nvr

Usually, resetting your Lorex DVR/NVR means navigating the system and choosing that option.

However, your system is stuck on the welcome screen, right? Thus you will need to perform a reset through physical buttons. 

It is very simple:

  • NR900 and N881/N882 – Plug in your recorder and hold the FN button.
  • N861 – Plug in the recorder and tap the panic button several times.
  • D841/D861 and N841/N842/N843 – Plug in the recorder and hold the panic button.

The monitor/display should appear on the Lorex screen and not get stuck on the welcome screen.

Solution #6: Reset The Cameras

resetting the cameras

We’ve already discussed the possibility that the issue lies in the cameras.

If you think that could be the case, it is possible to reset the cameras individually.

For cameras that receive power via Ethernet, you must do the following:

  1. Ensure your camera is connected to the Recorder via Ethernet.
  2. Locate the reset button on the camera (usually on the back).
  3. Hold the button for a while.
  4. Disconnect and connect the Ethernet cable while holding the button.
  5. Hold for at least 15 seconds before releasing.

Wi-Fi cameras should not impact the functioning of the Lorex system because they are not connected to the recorder. Rather, they are connected to the mobile app.

Solution #7: Replace The HDD

replacing the hdd

If you’ve had the Lorex recorder for a while, you won’t be able to get a replacement through warranty.

In that case, you must consider if replacing the HDD is necessary.

If none of the solutions have worked, replacing the HDD might be the only feasible solution.

Identify Your Model

The replacement guide for older and newer models is slightly different.

If your recorder falls within one of the following, it is considered an older model:

  • N861
  • N881
  • N882
  • NR900
  • LNR600
  • LHV5100

If none of the above is your recorder, follow the instructions for newer models!

How To Replace Newer Models’ HDD

replace older models' hdd

Substituting the HDD of your Lorex NVR/DVR requires a new 3.5″ SATA HDD of up to 8TB and a screwdriver.

Then do the following:

  1. Power the device off.
  2. Unscrew all the screws on the bottom of it.
  3. Turn the recorder over.
  4. Lift the cover-up.
  5. Carefully disconnect the power and SATA cables from the HDD.
  6. Connect the cables to the new HDD.
  7. Close the top cover.
  8. Screw everything back.

Note: Ensure the wiring stays in place, running along the top cover and not interfering with the ports or other wiring.

How To Replace Older Models’ HDD

replace newer models' hdd

To replace the HDD on an older Lorex recorder you will need a new 3.5″ SATA HDD of up to 8TB and a screwdriver.

And here are the steps you must follow:

  1. Power the device off.
  2. Unscrew the four screws on its back panel.
  3. Turn the recorder over.
  4. Remove the two screws closest to the edge (those are the HDD).
  5. Loosen the two other screws without removing them.
  6. Open the recorder.
  7. Carefully disconnect the power and SATA cables from the HDD.
  8. Connect the cables to the new HDD.
  9. Reassemble the device.

Note: You don’t need an extra SATA cable when installing a new HDD. The SATA cable inside the device can be utilized when installing the new part.

Recover Data From The Old HDD

recovering data from the old hdd

Replacing your recorder’s HDD means you will no longer have access to recorded footage through the recorder.

That’s because the HDD has become defective. Still, you probably want to back up your data somehow. 

You can do the following:

  1. Install Disk Drill or similar software on your computer.
  2. Connect the HDD to your computer.
  3. Ensure you can see the HDD as a unit on “Devices and units.”
  4. Open the Disk Drill software.
  5. Locate your defective HDD within it.
  6. Select the files you want to recover.

Quick Recap

Thus Lorex stuck on the welcome screen will prevent you from checking your surveillance system and make you ask what is wrong with the system.

In the worst-case scenario, you will need to replace the HDD, a crucial component of your device.

Do you need to learn more about security systems? Then read more on the site!