Asking why is the Lorex wireless camera not connecting? You’ve come to the right place!
Here we will go over the best explanations and causes that will help you understand what could be preventing your Lorex camera from connecting.
You will also find the best possible workarounds against the issue so you can solve the problem in a matter of minutes!
If your camera remains disconnected, check if your camera is connected to the power and examine the physical condition of the device. Troubleshoot your network and reconnect the camera to the Lorex Home app/ Lastly, perform a factory reset on your camera.
Let’s first explore the potential causes that are preventing your camera from getting connected and then learn how to solve the problem.
Your wireless security camera’s connection depends on several factors, that include the health of your network along with the WiFi state.
If either of these factors has run into an issue, it will result in your Lorex camera getting disconnected.
Here are all of the factors that could have caused your Lorex security camera to disconnect:
1. An Issue With The Network
A problem with the network that supports your camera’s WiFi will result in all devices connected to unpair.
2. Application Problem
An issue with the Lorex application can disconnect your camera from the WiFi and the app.
3. No Battery
If no charge is supplying your camera, you may find that your camera has got disconnected from the WiFi and the app.
4. Too Far Away
Placing your camera too far away from the WiFi transmitter (router) can cause the device to constantly disconnect.
5. Hardware Damage
Impacting any damage to your camera might cause it to break, therefore disconnect from the mobile app and the WiFi.
This is everything that might have gone wrong with your device. Having the hardware failure possibility aside, we’ll now move on to the best solutions to fix your camera device.
To fix your camera’s connectivity, there are certain steps you must undertake before we begin.
It’s quite important to determine if your camera has been broken accidentally. It would be pointless to troubleshoot if your camera has gone faulty.
If your camera looks alright, here’s how to fix the connectivity issue:
To connect your camera to the internet, it must first be connected with the Lorex application.
Depending on whether the device is unable to connect with the app or the internet, you should know that it should be connected to the mobile application before everything else.
Here’s how to reconnect your camera to the Lorex app:
- Open the Lorex Home app on your smartphone.
- Go to the Settings tab and access Wireless.
- Choose Network.
- Follow the on-screen instructions to connect your camera.
Note: Keep in mind that connecting your camera to the Lorex app will also pair the device with the WiFi so make sure that you’re choosing the correct network and inputting the right password.
If your Lorex camera refuses to connect, you should charge the device and attempt to reconnect.
If your device has run out of charge, the device will automatically become offline and you won’t be able to reconnect it to the application and therefore the internet.
Here’s how to charge your Lorex camera in easy instructions:
- Take your camera off the wall.
- Lift the port cover and grab the included charger that came with your camera.
- Connect the adapter into a source and plug the charger cable into your camera.
- Standby for 1-2 hours until your camera becomes fully charged.
- Attach it to the wall stand and test.
Note: Once your camera has been charged and you’ve attached it to the wall stand turn the device and connect it to the Lorex app following the instructions back in solution #1.
Another thing you can attempt is to solve issues with the internet connection or the overall network.
Your camera might not be able to connect if your internet is going through outages or is currently offline.
Here are some easy tips to troubleshoot your internet connection:
Hard Reset Router
Perform a power cycle on your network device, by unplugging the power adapter for 60 seconds and then attaching it back to the outlet.
Reconnect All Wires
There could be an issue with the internet supply to your router. Disconnect all cables and wires that are going into your router for 30-60 seconds and connect them back in.
Reduce Network Usage
There could be insufficient resources in regard to internet supply that is causing your camera to disconnect or prevent it from getting connected.
Reduce network usage by preventing high data downloads, uploads, and seeding.
Note: Test the connection of your camera through the application after each of these troubleshooting solutions.
You should attempt to fix the issue by reinstalling your Lorex’s home app.
There could be a software bug or glitch that is preventing your Lorex camera from connecting and becoming active.
Here’s how to reinstall the Lorex Home app on your smartphone:
- Go to the storage unit of your smartphone through the settings.
- Open the app section of your phone’s storage and locate the Lorex home application.
- Enable the functions for this app and choose Uninstall.
- Go to the Google Play/App Store on your smartphone and search for the Lorex.
- Install the app again on your smartphone and reconnect with the camera by following the instructions in solution #1.
Note: Ensure that your smartphone has enough storage to reinstall the Lorex app after it got uninstalled since the application might be bugging.
You should perform a factory reset on your camera to fix software issues that are preventing it from going online.
The reset will erase all software configurations along with the bugs and glitches, therefore fixing the issue.
Here’s how to reset your Lorex camera:
- Go over to your camera and examine the base and the back panel of the device.
- Locate the factory reset button (a small button labeled with “R” as in “reset”).
- Hold the reset button for 30 seconds and wait for the camera to be reset.
Note: After the reset is complete, reconnect the camera through the instructions in solution #1 to check if the issue has been solved.
Thus, to fix a Lorex camera that doesn’t connect, charge the camera and reinstall the mobile Lorex Home application. Troubleshoot the internet connection of your network and perform a factory reset on your camera.
Read Next: How To Fix Lorex Camera Audio Not Working?
After learning why Lorex wireless camera not connecting and supposedly how to fix the issue with our solutions, we leave the reset up to you.
If you hesitate at any point during the solutions, keep in mind that you can contact Lorex for additional assistance!
If you find this post helpful you may also discover many other solutions in our technical blog.
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