kindle cloud reader not working

Is your Kindle Cloud reader not working? Below you can learn how to fix it!

Kindle Cloud Reader is great for people who don’t have a Kindle or want to access their Kindle books when it is not around. But sometimes the web app won’t work or won’t open certain books.

To address Kindle Cloud Reader not working, clear the browser cache and disable conflicting extensions. If the issue persists, try a different browser.

In a few minutes, you will be able to go back to reading your favorite books wherever you are!

Kindle Cloud Reader Not Working – 7 Ways To Fix!

Solution #1: Update The Web Browser

updating web browser

Is the Amazon Kindle Cloud Reader not working? The most common error that users report is when they try to open a book on the web app, the file loads for a while, and nothing happens.

Updating the browser is a great idea if you have just started getting such an error.

Update Google Chrome

Are you a Chrome user? Then follow these steps:

  1. Open the Chrome browser;
  2. Click on “More” (top right corner);
  3. Go to “Help” and “About Google Chrome”;
  4. Locate and click on “Update Google Chrome”.
  5. After that, select “Relaunch”.

If “Update Google Chrome” is not available, that means your browser is already up to date.

Update Mozilla Firefox

Firefox is a popular alternative to Chrome.

Updating it goes like this:

  1. Open the Mozilla Firefox;
  2. Click on the three-stripe icon;
  3. Click on “Help”;
  4. Select “About Firefox”;
  5. The current version will be shown;
  6. If an update is available, install it.

After the update is installed, the browser will display “Firefox is up to date” when you check the “About Firefox” section.

Update Opera

If you are addicted to security, you most likely use Opera.

Here is how to update it:

  1. Open the Opera browser;
  2. Click on the Opera icon (top left corner);
  3. Go to “Update & Recovery”;
  4. Click on “Check For Update”;
  5. Click “Update” if there is an update available.

Update Safari

Apple users are more likely to navigate using Safari.

So let’s update it:

  1. Click on the Apple logo;
  2. Select “Software Update”;
  3. Check if Safari is listed among apps with a pending update;
  4. Click on “Update”;

Once the update installation is successful, you should receive a notification. Then, start the browser again and check if Kindle Cloud Reader works.

Solution #2: Clear The Browser’s Cache

clearing cache in browser

Another reason preventing the Kindle Cloud Reader from loading correctly is the browser’s cache being full or corrupted. Perhaps some data regarding the web app is getting it to crash/glitch.

Clear The Chrome Cache

Still the Kindle Cloud Reader not working on Chrome the proceed to the next step.

Clearing the Chrome cache goes like this:

  1. Open the Chrome browser;
  2. Click on “More” (at the top right);
  3. Locate “More tools”;
  4. Select “Clear browsing data”;
  5. Choose if you want to clear data for all time or a specific time range;
  6. Select the boxes for “Cookies and other site data” and “Cached images and files”;
  7. Click on “Clear Data”.

Clear The Firefox Cache

Follow these steps to clear the Firefox cache:

  1. Open the Mozilla Firefox;
  2. Click on the three-stripe icon;
  3. Choose “Preferences”;
  4. Locate “Privacy and Security”;
  5. Go to “Cookies and Site Data”;
  6. Choose “Clear Data”;
  7. Select only “Cached Web Data”;
  8. Click on “Clear”.

Clear The Opera Cache

Opera is the simplest browser when it comes to clear the cache:

  1. Open the Opera browser;
  2. Press “Ctrl” and “H”;
  3. Locate and click on “Clear browsing data”;
  4. Select what you wish to delete and for what time range;
  5. Select “Clear data”.

We recommend you select only the cache and for all time.

Clear The Safari Cache

Clearing the cache on Safari is quick:

  1. Open the Safari browser;
  2. Click on “Safari” in the top-left corner;
  3. Select “Preferences”;
  4. Go to “Advanced settings”;
  5. Select “Show Develop menu in menu bar” (down below);
  6. Navigate to the Develop menu;
  7. Select “Empty caches.”

Solution #3: Disable Or Remove Conflicting Extensions

Perhaps there are too many extensions installed on your browser. One of them (or more than one) could be blocking your ability to read some content on the Kindle Cloud Read.

That happens due to conflicting settings between the extensions and the accessed file.

removing conflict extensions

Check The Extensions On Chrome

Chrome users will access all of the installed extensions here:

  1. Open the browser;
  2. Type “chrome://extensions/” on the address/search bar;
  3. Press “Enter”;.

Check The Extensions On Firefox

Firefox users can access the extensions this way:

  1. Write “about:addons” on the address/search bar;
  2. Press “Enter

Check The Extensions On Opera

Opera users can access the extensions even more quickly:

  • Press these keys together on your keyboard: Ctrl+Shift+E

Check The Extensions On Safari

Mac users need to do this on Safari:

  1. Open the browser;
  2. Click on the “Safari” tab;
  3. Select “Safari Extensions”.

What Next?

You must inspect all your extensions carefully, reading all of the details. Then, remove or disable the extensions that have potential conflicts with the type of file you want to load on the Kindle web app.

  • A good idea is to disable all non-essential extensions and see if Kindle Cloud Reader starts loading your desired content.

Solution #4: Check For File Compatibility

Unfortunately, some book publishers, as well as Amazon, have the freedom to change the compatibility between the books and browsers.

Some books will not load on every browser or won’t load on mobile browsers. That is because support for that has been lifted.

checking for file compatibility

Here is how you can check the situation for the book you are trying to access:

  1. Check the book page on the Amazon or Kindle Cloud Reader site;
  2. Find the “Formats” section;
  3. Look for “Kindle restrictions”.

That way, you will find out if you can actually read the book in the browser you are using.

Solution #5: Sync Properly

Is your Kindle cloud reader not working on your iPad? Some users who have found the solution have said that the issue is caused by a lack of syncing.

However, this solution might also apply if you are unable to use the web app on other platforms.

synching your account

Here is how you need to sync your account details:

  1. Go to the Amazon site;
  2. Click on the hamburger icon on the top-left corner of your screen and select “Kindle E-readers & Books”. This should be under the Digital Content & Devices group.
  3. Locate “Manage Your Content and Devices”;
  4. Go to the “Preferences” tab;
  5. Choose “Device Synchronization (Whispersync Settings)”;
  6. Toggle the feature on.

The steps above will ensure that your books will be synced across all browsers, apps, or devices you use to read Kindle content.

If You Have A Kindle

If you do have a Kindle device, you can also check the sync settings on it:

  1. Swipe down on the home screen;
  2. Open the “Quick Actions”;
  3. Choose “Sync”;

Solution #6: Sign Out And In Again

A few times, you can’t read certain books on the Kindle Cloud Reader simply because the current session is not loading your account’s data properly.

The best way to fix that is to log out and back into the site.

signing out and in

If you can’t find the log-out option, here you go:

  1. Open the Kindle Cloud Reader Site;
  2. Locate the three dots icon (on the top right corner);
  3. Click on it and select “Sign Out”;
  4. Close the browser;

After that, open the browser again and log in. Your account data should load correctly.

Solution #7: Clear Cache For Mobile Browsers

Perhaps you prefer to access Kindle Cloud Reader on a mobile browser rather than download the Kindle app.

In that case, an overloaded or corrupted cache might also play a role in inhibiting your access. Fortunately, clearing the cache is the same for all mobile browsers:

clearing cache in mobile browser
  1. Open your Android phone’s settings;
  2. Locate the “Applications” tab;
  3. Click on the browser you are having trouble with;
  4. Tap on its “Storage”;
  5. Click on “Clear Cache”.

If you select “Clear Data” too you will erase all of the passwords and other details saved by your browser.

Note: iPhone users can’t clear the cache for individual apps. Instead, it is necessary to uninstall the app and install it again to eliminate glitches.

Quick Recap

Is your Kindle Cloud reader not working? We have explained all the reasons behind the issue and also how to fix them.

If incompatibility is the reason, then you need to use another browser or device, unfortunately. However, if the issue doesn’t go away, you might need to contact Amazon/Kindle support.

Nicole B