kindle paperwhite frozen on lock screen

Have you ever had the experience of your Kindle Paperwhite frozen on lock screen? Can’t you find the right guide to put you out of this specific dilemma?

Don’t worry, because, in this guide, we’ll give you all the information from what causes it to how you can fix it!

If your Kindle Paperwhite is frozen on the lock screen, perform a soft reset followed by a hard reset to resolve the issue.

In preparation for fixing it, let us first try to get a grasp of what’s causing this problem.

Why Your Kindle Paperwhite Freezes on Lock Screen

Contrary to what a lot of people believe in, there’s no concrete reason as to why this happens.

In fact, there are quite a few reasons why your Kindle Paperwhite gets stuck or frozen. Among the most common ones include:

1. The Device Has Low Battery

One of the common reasons why your Kindle Paperwhite is stuck on lock screen is because of low battery.

Yes, it’s not like older devices that would malfunction if it’s not getting the right amount of energy.

However, it’s still something you might want to consider as it’s been what the issue is for many people.

2. You’re Downloading a Corrupted E-Book or File

Another reason why some Kindle Paperwhites freeze and lock is because you’re attempting to download a corrupted e-book.

This can cause discrepancies in the system, which can cause it to crash and freeze unexpectedly.

3. There Are Disconnected Wires and Cables

The Kindle Paperwhite is a small device, and it does not give us the guarantee that it’s built like how smartphones are.

So, there’s a small chance that there are loose and disconnected wires inside it.

This can cause your Kindle Paperwhite to always crash, and worse – be stuck or frozen on the lock screen.

4. Overload and Simultaneous Activities

Just like any other device, the Kindle Paperwhite is not something that will be able and capable to withstand simultaneous activities.

In fact, it’s a device that is not heavy-duty, and, therefore, you can’t expect it to run and function like how a regular computer would.

5. The Kindle Paperwhite is Broken

As unfortunate as it may sound, the worst reason why it’s frozen and stuck on the lock screen is that the device is already broken.

Unlike other heavy-duty devices, the Kindle Paperwhite is a basic device that’s not supported by high-quality specs, it’s solely used for reading and for accessing PDFs and other common files.

If this is what the reason is, then there’s no workaround for it. You can try requesting a replacement through Kindle’s warranty program.

These are some of the common reasons why your Kindle Paperwhite could freeze or be stuck up.

But, is there a workaround for this? Would you be able to resolve it when your Kindle Paperwhite is stuck on the lock screen?

Fix Kindle Paperwhite Frozen on Lock Screen

kindle paperwhite frozen on lock screen fix

It’s quite normal for a Kindle Paperwhite to have lagged and delay problems, especially if it’s used continuously. So, here are some of the processes you can do to solve it:

Method #1: Soft Resetting the Kindle Paperwhite

The simplest and the most basic method or process you can do is to soft reset the Kindle Paperwhite.

To do a soft reset, you simply have to press and hold the power button. Count up to 40 seconds even when the device turns off.

This automatically reboots your Kindle Paperwhite. So, check and see if this would take you out of the lock screen.

Method #2: Hard Resetting the Kindle Paperwhite

Hard resetting has been one of the most relied-on processes in fixing and solving problems with certain devices.

So, here’s the process of how you can hard reset your Kindle Paperwhite.

  1. Press and hold the power button until you see the Kindle Logo appear.
  2. Plug the device into a charging port.
  3. Repeat the first step after plugging it into the charger.

That’s it! That’s the process of hard resetting the Kindle Paperwhite if ever you got stuck on the lock screen!

Method #3: Pass a Fridge Magnet Over the Right Bezel

The Kindle Paperwhite is an electronic device. Therefore, it contains wires and cables inside it.

Since it’s not a heavy-duty type of device, its wires and cables inside can easily be ruined.

By passing a subtly powerful magnet over its right bezel, the magnetic components inside the Paperwhite could move.

Several reports stated that they were able to fix the issue by using this method. Try it out for yourself!

These are the three things that are worth trying to fix up the frozen lock screen of your Kindle Paperwhite.

But what if any of these three methods still fail? 

It’s Still Frozen, What Should I Do?

If you have carefully followed the guide and you find that it’s still not working, the next best thing you can do is to contact Amazon Kindle’s support team.

They might tell you the same thing, so it’s important to let them know that you have already done the process above.

That is the best thing to do if, in any case, your screen is still frozen on the lock screen.

Does the Kindle Paperwhite Have a Warranty?

Yes, according to the company, all Kindle Paperwhite devices hold a 1-year warranty. So, you can try bringing it to a retailer to get a warranty.

Just make sure that you have the receipt that could verify the sale.

Should your Kindle Paperwhite be frozen on the lock screen, perform a soft reset and a hard reset. It’s also recommended to try running a magnet on Paperwhite’s right bezel.

Contact Amazon’s customer support team if the problems persist.

Read Next: Why is Kindle Flashing Green?


Before you decide to contact Amazon’s support team, try this guide out first!

The Kindle Paperwhite frozen on lock screen issue is something that’s fixable, given that your device is still not fully damaged or broken!

You don’t need to have troubleshooting experience to fix it!

Nicole B