Are you stuck with – Hulu unable to authenticate current user – error on your Hulu account? Well, you are not alone. This authentication error is seemingly widespread, and numerous Hulu users struggle with it.
Hulu is one of the leading streaming platforms in the world. Although limited to the users in the US, it closely rivals the streaming giant Netflix. Backed by a big corporation like Walt Disney, one should expect relatively uninterrupted service from the platform.
Ideally, there should not be any consumer-facing errors hindering the smooth experience. However, as seamless as Hulu wants its services to be, some bugs on the platform are hard to get by.
If you’re a Hulu user currently facing the Hulu unable to authenticate current user error, we have some answers for you.
This article will suggest some methods that you can use to overcome the issue and successfully authenticate your account.
First, you must comprehend the probable causes that may result in this error on your screen. Several reasons could be at play to cause the error.
Some of the errors could occur if:
- You are using a new device from a different location to access your account
- You are connected to a new internet connection from another region
- You are using a proxy web server
- You have more users latched on to your account than allowed in your subscription.
- Your account registers an unidentified or unusual activity
If you have related to any of the probable causes above, you should know that there is a workaround. We suggest some methods that you can use to overcome the authentication error on Hulu.
Here are the six ways to solve authentication error on Hulu:
The first step towards resolving the issue is to sign in to your account from a device you have earlier used to log in to your Hulu account.
We highly recommend using the same internet network that you used before to attempt the login.
Hulu states you may only change your Internet connection four times every year. So, if you’ve been on the move while using multiple networks to access your Hulu account, then you may face issues until you get back home.
According to Hulu, you should utilize your home network at least once every 30 days, or you may experience login difficulties.
To increase your chances of resolving the issue, you can even consider doing the drill from a familiar location like your home to fix the authentication error on Hulu.
By doing this, you warrant that your account is not compromised and a third party does not use your login credentials.
When you use a familiar location, internet connection, and the device, it somehow takes away the suspicion of a compromised account. Try this method to authenticate your Hulu account.
If there has been any suspicious activity on your Hulu account in the last few days, you may be prompted to reset your password.
Don’t get worked up; this is a simple security procedure implemented by Hulu. It protects your account against any third-party attempt to breach your privacy.
How to reset your Hulu password:
- Visit the Forgot Password tool.
- Enter the email address linked with your Hulu account
- Check email for a password reset email from Hulu
- Click on the password reset given in the email
- Try login with the new password
Once you successfully reset your password, you should be able to log in with the new password on every device.
If there’s been any suspicious activity on your account, then Hulu would require you to verify.
You must authenticate that your account usage is in line with Hulu’s policy and you are accessing your account on the number of screens (devices) specified in your subscription.
Here’s how you can check your account activity to view and manage your devices:
- Open your Hulu account in a browser
- Click on Your Account > Manage Devices
- Check the list of all of the devices connected to your account.
- You can remove any device by clicking the Remove button next to the device name.
If you try anything else, your account may be temporarily blocked, resulting in a “Hulu unable to authenticate current user” error.
It will also need you to reset your password, and after you have a new password in place for your Hulu account, it will function adequately without displaying any errors.
Hulu is owned by Disney, which offers the Video on Demand service packaged in a $12.99 monthly subscription alongside Disney+ and ESPN+.
If you subscribed for Hulu as part of this package, you need to enter the username and password you provided when you signed up.
Some users attempt to enter their old Hulu usernames and passwords, but your current account can only be accessed using the credentials for the Disney bundle.
Talking about subscriptions, you may also want to check if your subscription has expired.
You may be unable to sign in because your subscription has expired. It’s also likely that your credit card has expired, in which case you’ll have to enter the card number and expiration date again.
Believe it or not, most of the time, the primary suspect is your internet connection.
If you’re repeatedly getting the error code concerning account authentication even after authenticating your account, then maybe your sluggish internet connection is not able to register the action.
We suggest switching off your modem or router:
- Switch off your router by unplugging it from the power source
- Or you can click the power off button behind the router/modem
- Wait for up to 5 minutes before switching it on
Once your internet connection is back, retry the authentication options displayed on the screen.
Sometimes the issue could also stem from the device you’re using. We suggest rebooting (restarting) your device and then authenticating your account.
You can restart your device by unplugging it and waiting for up to 5 minutes before you replug it and power it on.
If this does not work, then you can also try uninstalling and reinstalling the Hulu app. It’s conceivable that your Hulu app, on either a Smart TV or a streaming device like Roku, is experiencing a technical issue.
Hulu Still Unable to Authenticate User?
After trying all the methods, if you are still getting the same error message, it is time to contact Hulu support.
Don’t worry; Hulu has a supportive and expert customer helpdesk that can help resolve the issue.
This is the last resort as there is not much help you can find with the internet query “we are unable to authenticate the current user Hulu.”
You can get in touch with Hulu customer support by dialing this number – 1 (888) 265-6650.
Although many users can solve the authentication issue on Hulu by trying out the suggested methods, if your account has been under the suspicion radar for a long time, only customer support could resolve the issue for you.
Read Next: Why Does Hulu Keep Skipping Episodes?
To conclude, Hulu is a robust streaming platform that runs into issues like any other web-based service.
While there are turnarounds to avoid authentication errors, you must be mindful of using Hulu as per the usage guidelines.
This includes not exceeding the device limit allowed in your subscription, not sharing your username and password altruistically, or not changing your device and location frequently.
We hope our guide helped you in figuring out the issue and resolving it. Let us know in the comments!
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