If your Hisense TV not connecting to WiFi there are quite a few possibilities for this occurrence.
Reading this post you will learn how to solve WiFi issues and even find out how to prevent such disconnects in the future.
To fix a Hisense TV that refuses to connect with WiFi, you must first ensure the network is supplied with the internet. Next, you should reboot your TV and router, followed by a speed test to find out what’s wrong.
Lastly, you can perform a factory reset on your router and even TV, which will most likely solve the problem if it is on your end.
Before we jump right into the solutions, we recommend having a look at the possibilities which will significantly help you with the upcoming troubleshooting.
Although there are many answers to that question, the truth is that 90% of the time, your router is faulty or has a malfunction.
You’re definitely experiencing at least one of the possibilities down below, so here they are:
1. Problem With the Network
If your network is down or there is something wrong with it, your Hisense TV will not be able to connect to it.
2. Insufficient Range
It is possible that your TV and router are too far away from each other. This can cause signal interruptions and the inability of your TV to connect with Wi-Fi.
3. A Temporal Issue with Hisense TV
It is possible that your TV may be having a temporal malfunction, which will prevent it from pairing to a Wi-Fi network.
4. IP Settings
Sometimes the IP settings might be preventing your Hisense TV from pairing with the Wifi network. You can change that through the DNS settings within the menu of your TV.
5. Problem with 2.4GHz Connection
2.4GHz connections are proven unreliable for long periods of time. If you’re running on a 2.4 connection, you might have to restart your router occasionally.
6. Network Cache
At last, there might be a stocked-up network cache within your Hisense TV that needs clearing. Network cache has to be cleared regularly!
Now that you know what might have happened to your Hisense TV and Wi-Fi network, let’s proceed with the best troubleshooting tips & tricks!
Before we proceed any further, you should first restart your TV using the remote.
As you probably figured, this whole inconvenience could be based on an improper boot, so make sure to restart your TV before troubleshooting.
With that mentioned let’s start applying the methods below in numerical order.
Firstly, you should power cycle both your Hisense TV and router. This way you will make certain that there is no problem with the power flow of your device and also provide the machines with a clean boot.
Let’s start with your Hisense TV first:
To power cycle your TV, follow these steps:
- Turn off your Hisense TV using the remote.
- Unplug the power cable from the power outlet.
- Wait for several minutes.
- Plug the power cable back in and start your TV.
To power router, follow these steps:
- Turn off your router using the power button on the backside of the device.
- Unplug the power cable and the ethernet cable in case you’re using one.
- Wait for several minutes.
- Plug all cables back to their places and turn your router on.
Note: Use only wall outlets for these troubleshooting methods, just in case there is a problem with one of your strips or dividers.
If Hisense TV not connecting to WiFi after a power cycle, it is worth reminding you that you might be typing the Wi-Fi password wrong.
As time passes, many users can mistake a letter or number from their W-Fi password and bother afterward to troubleshoot, while they are simply typing the key wrong.
You can ensure your Wi-Fi password by visiting your router’s settings.
Here is how to do so on a Windows PC:
- Connect the PC to the WiFi network.
- Open any internet browser.
- Type “What is my IP” and search.
- Click on the first result and copy your IP address.
- Paste the address into your browser’s search field and search.
- Insert your router’s login credentials to enter (admin/admin by default).
- Locate WiFi settings and take a look at your password.
Note: We recommend changing the password and try to connect then in case there is something wrong.
Also, you can locate where the WiFi channels are and try switching your WiFi network to another channel in case the current one is overloaded.
An overfilled network cache or enabled VPN can cause interruptions with your Hisense TV and prevent it from connecting with a Wi-Fi network.
To clear the network cache, you must reset your Hisense TV network. In the TV menu, go to Settings > General > Network > Network Status and then select Network Reset.
Now, wait for several minutes for your Hisense TV to do its job and check if you will be able to connect with a wireless network now.
As for the VPN, make sure there are no VPN or firewall apps installed on ANY device connected to that particular network.
Even when disabled, they can still cause interference with the Wi-Fi connectivity, so it is better off uninstalling.
If your Hisense TV still not connecting to WiFi, you should place your router closer to the TV and try again.
Depending on your type of network, 2.4 GHz or 5 GHz, you will have to position your router accordingly. Either way, your router has to be as close as possible to your Hisense TV in order for your TV to be able to connect.
2.4 GHz connections can travel through up to 4 walls, but their signal can be weaker, while the 5 GHz signal isn’t as lightweight as the other type of connection.
If your router is transmitting a 5 GHz connection, for best connectivity, position your router in the same room as your TV.
Otherwise, you may have disruptions in the connections and often outages.
In this method, you’ll learn how to factory reset your router but there are a few concerns that you should be aware of beforehand.
If your internet is temporarily slower, you should call your internet supplier and exclude this possibility.
Next, you should enter the router’s control panel and take a look at your WiFi configuration. We recommend taking photos with your smartphone so you can recover all settings on your own after the reset is done.
You can factory reset your router in two different ways.
- Through the router’s control panel, by locating and clicking on the Reset router button.
- By reaching in the pinhole on the back panel of your router with a sharp object and holding until all lights stop blinking.
Either way, your router will be reverted to its default settings and the only thing left to do is to configure your WiFi.
If you cannot do this on your own, you can reach out to your internet supplier for assistance. The other workaround would be to search online for a guide that applies to your router model.
If nothing helps so far, the problem is most likely related to the LAN card of your TV. It might be something else, but you won’t be able to tell until you have your TV inspected by a technician.
If you’re not ready to send your TV for hardware inspection, we’ve got a solution for you!
You will only need an Ethernet cable and your router close to the TV. Locate the ethernet slot on the back of your TV and connect both ends of the Ethernet cable into the blue input of the router and ethernet input of your TV.
Then follow the onscreen steps on your TV and you will be done establishing your wired connection.
Note: This way you entirely bypass the WiFi connectivity and there should be no issues using a wired connection.
You can continue using your TV like that as much as you like, or at least until you resolve any potential hardware issues.
The solution to a non-connecting Hisense TV to WiFi includes power cycling both your router and TV followed by disabling any VPN. If the issue persists clear the network’s cache and even factory reset your router. After you’re ready there should be a significant change in how Hisense TV connectivity behaves.
Read Next: Why Hisense TV Won’t Connect to Netflix?
Now that you know why is Hisense TV not connecting to Wifi, you can confidently dispose of the issue following our troubleshooting guide.
If in the end, you don’t manage to get your TV paired with a network, hooking it up with an ethernet cable is always an option!
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