echo show video not working

If you don’t know how to fix the Echo show video not working issue, then you’ve come to the right place!

By the end of this post, you won’t only learn how to fix the issue sufficiently, but also get familiar with proven-to-work technical workarounds that not many users know!

Problems with the video of your Echo show could be related to power issues and software bugs or glitches.

To fix Echo Show Video not working issue try repairing the device with your phone to see if that will help and at last, make sure the video is turned on and enabled. Other than that, you could have a pairing problem or worse a hardware issue.

It doesn’t really matter where the issue is coming from because this post is designed to identify and hopefully resolve the problem.

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Let’s continue with revealing the possible causes.

Why Is Echo Show Video Calling Not Working?

Unlike the normal video on Echo, video calling could not work if the app you’re talking through is having issues.

Many users that own an Echo show, usually use the Alex app, which can provide your smart home Alexa devices with the Alexa-to-Alexa ability.

If you have more than one Alexa device, you will be able to talk through your devices whenever you want, but under the condition, you have access to the device.

So, without further ado, let’s check what might have gone wrong with your Echo show and why it has trouble with the video calling.

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Software Bug/Glitch

Sometimes, a stacked-up cache or faulty data can start bugging with your Echo show’s video calling abilities.

Such issues are usually resolved with a simple factory reset, but as an easier option, the hard reset could also come in handy.

Power Bug

If you haven’t restarted your Echo show in a while, it may have power difficulties loading the video call.

This may result in an instant device power down and prevent the device from being turned on until further notice. Common workarounds can come in handy here, such as the hard reset and power cycle.

Lost Internet Connection

As you’ve probably figured out already, you will need an internet connection to make any sort of online voice and video calls.

READ ALSO:  Fix Echo Show Not Responding To Voice Commands

You can test your internet by checking some of your other devices. You can tackle network issues by power cycling your router.

Pairing Problem

Whenever you are unable to join any video calls through your Echo, it may be your smartphone’s fault.

If your phone is somehow unable to join the call itself, Echo may be unable to join as well. The best we can advise you here is to re-pair your devices and see if it is going to work.

Hardware Problem

If there is a problem with the CPU of your Echo, it may be unable to load any rapidly moving frames, in other words, videos.

Before proceeding any further, we thought you must know how to enable video calling on Echo show in the first place.

READ ALSO:  How To Fix Echo Show Screen Timeout?

Video calls are initiated with a voice command, so for the purpose, you must say “Alexa, video call” and then the users you are willing to video call.

Knowing all that it’s time to check how to address video issues on your Echo.

How To Resolve Echo Show Video Not Working?

fix echo show video not working

We assume that you have your smartphone hooked up with the mobile Alexa application and if it is not, download it now.

Note: Follow the methods strictly to avoid possible hardware or software failures!

Method #1 Reboot/Power Cycle Echo

The first and easiest thing you can do before diving into more complex troubleshooting is a simple reboot.

If the problem is easy enough to be fixed by a simple reboot and power cycle, why insert more effort into this troubleshooting?

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You can follow the steps down below while power cycling your Echo:

  1. Turn off Echo.
  2. Unplug the power cord from the power source.
  3. Wait for a couple of minutes.
  4. Plug the power cord back into the source.
  5. Check if the issue is fixed.
Note: Plug the power cord directly into a wall outlet in case you are using a strip. 

If the strip has some sort of hardware problems, it might also damage your Echo.

Method #2 Check Internet Connection

Without an internet connection, you won’t be able to perform any online actions, including video calls or overall video playout.

Internet connection is at the roots of healthy video loading, so you must ensure your network is fully functional.

READ ALSO:  How To Add Contacts to Echo Show Easily?

As we’ve mentioned at the beginning of this post, to check your internet connection, you can try connecting other devices to it. This way you will be able to tell whether the issue is with your entire network, or only with your Echo.

To fix connection issues and network outages, you can try power cycling your router.  

To power cycle your Echo, you have to unplug the power cord from your router and wait for several minutes. Then plug your device back in and see if your network is now functional.

Method #3 Relocate Echo

Another simple, yet effective way to fix your Echo show’s lack of internet is to move Echo closer to your router.

READ ALSO:  Troubleshooting Echo Show Not Turning On Issue

If the internet connection is at the base of the issue, there might be a lack of range between Echo and your router.

Simply make sure Echo show is in considerable range within your router and check if you can now video call.

Note: If you have identified issues with your network, there is no point in proceeding further. 

Try to resolve the problem on your own, and if you’re not able to, feel free to call your internet supplier for assistance.

Method #4 Re-Pair With Smartphone

If there is a problem with your smartphone, your Echo show might be unable to make video calls or display any videos.

The best we can suggest to you here is to re-pair the Echo with your smartphone.

READ ALSO:  Troubleshooting Echo Show Not Turning On Issue

Simply go to the Bluetooth options of your phone, disable the feature then enable it again. Then locate the Bluetooth connection of Echo and pair your phone again.

Your smartphone must also have internet if you want your Echo’s video abilities to work, otherwise, there may be a bunch of errors and other warning messages.

Method #5 Factory Reset

If nothing so far helped and your Echo show video is still not working, the last option you’ve got would be to revert the device to factory settings.

Here are the steps to perform a factory reset:

  1. Say “Alexa, go to the settings”. (Optional). Swipe down from the top side of the screen on your Echo show.
  2. Scroll down all the way to the device options.
  3. Tap on “Reset to factory defaults”.
  4. Confirm the action and wait for a couple of minutes.
Notice: A factory reset will erase all configurations and settings made on your Echo.

So make sure to save anything you want to keep from being deleted, before confirming the process.

READ ALSO:  Top 20 Funny Things to Do With Alexa [Handpicked]

Hence, if Echo show videos are not working the best options to fix the issue includes factory reset, repairing Echo, relocating the device, and further checking the internet connection of Echo.  These proven fixes will significantly change the video issues that you may be facing.

Read Next: Why is Amazon Echo Randomly Talking?


Now that you know how to fix Echo show video not working, you will be able to enjoy smooth video playback.

If, however, the issue still persists, you can always reach out to Amazon customer service for an additional round of troubleshooting.

In case you’re interested in more posts related to Echo functionality and solutions to widely popular issues, make sure to stop by our blog.

READ ALSO:  Fix Echo Show Not Responding To Voice Commands
Nicole B