Don’t know how to fix when Echo show screen timeout? Make sure to stick around by the end of this post and you won’t only know how to fix the issue, but also the true cause.
We will provide you with transparency on the topic and teach you how to avoid problems from appearing in the future.
To fix the Echo show screen timeout, you can try turning off the night clock. You can also change the scheduled time and make sure that the “Do Not Disturb”(DND) feature in your Echo app is also disabled.
Before going into details about how to fix the issue, let’s first take a look at the possible causes for this error and what the Echo community has to say about it.
The Echo show display timeout you could be experiencing is usually based on a malfunction throughout the device.
Users sometimes call the black screen a “timeout”, which can sometimes confuse the users and make them think something unusual is happening with their device.
Timeout is usually black screens for several seconds, constantly appearing on your device in an interval of fifteen seconds to one minute.
Sometimes it could take longer for the black screen to occur, but by the most recent information, users have admitted that this event occurs every fifteen seconds to a minute.
To get a better understanding of the issue, we’ve prepared a list including all possible causes with a brief description.
1. Night Time Clock Enabled
If the Echo show is going dark every now and then, it could be because your nighttime clock is enabled.
If the background is black that means that the feature is enabled. To disable it, you must go to the Amazon Alexa app’s options.
2. The “Do Not Disturb” Feature
A possible way that might cause your Echo show to go black every fifteen seconds could be because of the DND feature.
This mode will mute all notifications and make your Echo show go black after just a few seconds of inactivity. If this bothers you, you can disable it, again, through the Amazon Alexa app.
3. Outdated Echo
Another thing that can make your Echo go black occasionally, is outdated firmware. If the newest version contains some crucial innovations to your Echo’s OS, they should be applied immediately or your device will start having similar outages.
You can check for available updates and your current version through the Amazon Alexa app.
4. Power/Battery/Hardware Problem
If there is a hardware malfunction on your Echo, that includes the battery, it is pretty normal for your device to go black every once in a while. On the other hand, a bad power flow could be responsible for the issue.
These are four general causes, and they certainly include everything possible. Next, we’re going to review each of them and troubleshoot accordingly.
Before proceeding any further, make sure you’re connected with the Amazon Alexa app. You can download the app from any app store and pair your phone with it using the services Bluetooth.
To customize many of the upcoming options and features we will have included within our guideline, you must have free access to the app and configuration of your Echo at any time!
Once you get the preparation done, it’s time to start with our main suspect.
The first and the easiest thing you can check is whether the “do not disturb” feature is enabled. Sometimes, whenever downloading the Amazon Alexa app and pairing it to your phone, this specific feature might be enabled.
Sometimes you could have flipped the slider by accident and have your Echo show’s screen go black after a few seconds of inactivity.
Go right into the settings and make sure to disable the DND feature now. If it is disabled, flip the switch to enable it and then disable it again.
In addition, the Amazon Alexa app can help you set echo show screen timeout individually, so feel free to inspect how it is configured.
The next thing you should try is updating your Echo show. Even if Echo has auto-updates enabled whenever it is connected to your phone via Bluetooth, you can still do a manual check on whether your device is running its latest software version or not.
Your Echo will update automatically whenever it is paired with your phone under one condition. Both your phone and Echo must be connected to a reliable internet network.
In case of any network outages, your device might have missed an important update.
Follow the steps below to learn how to manually check and update the software version of your Echo, using the Amazon Alexa app.
Step #1. Open the Amazon Alexa app on your phone and head to the settings. (You can also access the settings by saying Go to Settings on your Echo).
Step #2. Click on the Device Options and wait for your phone to load all device configurations.
Step #3. Click on the button labeled as Check for updates and wait for Echo to perform a diagnostics check.
Step #4. If the results came positive, as in your Echo is outdated, click on the Download and apply button to update Echo.
Sometimes, constant black screens and timeouts every fifty seconds or so might be caused due to activated night clock features.
If the night clock option is enabled, your Echo show will display a clock with black background after fifty seconds of inactivity.
Some users love having a night clock that they can always check out for the time, but others might find it frustrating.
This is why we can suggest going to the Options of your Echo within the Amazon Alexa app and check if the feature is enabled. You shouldn’t have trouble finding it in the tab labeled as Clock and Time.
If it is disabled, again, turn it on and off again so you can re-ensure the desired state and avoid any present glitches.
As unbelievable as it may sound, the display of the Echo show may have been accidentally turned off. This might come as a result of a power outage or incorrect voice command that the Echo Show has loaded.
There are two ways to wake up the Echo show. One is simply touching the screen and the other one is saying the wake-up word.
The wake-up word stands as “Alexa, turn on the screen” and can be loaded at any time.
Another thing that can cause constant black screens and timeouts is a faulty battery. It isn’t much you can do by yourself here, but running a diagnostics check before replacing the battery.
This check contains a few firm power restarts and full battery erase. Afterward, the only thing you can do is replace the battery with a new one.
To execute both, simply plug the Echo out of the power supply and wait for a couple of minutes. Re-connect everything and if the issue is still there, we’ve got one last option for you.
If you’ve tried everything so far and nothing manages to get rid of the frustrating black screens, there is one thing left to do. You can contact Amazon customer service for additional assistance and hopefully, the issue will be solved in no time.
Don’t forget to mention what you’ve tried so far to avoid having to apply the same steps. In the worst-case scenario, you will have to deliver your Echo for a repair.
We can conclude that there could be plenty of things keeping your Echo show’s screen black. Everything from power outages, outdated software, night clock, and DND features can cause your Echo screen to occasionally go black.
To resolve the issue, you simply need to pay attention to all possibilities and eventually exclude each of them until you’re left with the true cause.
Read Next: Why is Echo Show Not Connecting to WiFi?
Now that you know how to fix Echo show screen time out, you should be fully capable of performing the methods in our guide. Even if you don’t turn out to be successful, reaching out for external assistance is never out of the list!
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