directv genie mini not working

Wondering how to fix DIRECTV Genie Mini Not Working Issue? If your DIRECTV Genie Mini stopped working or behaves strangely, keep reading to reveal some troubleshooting steps that are proven to resolve DIRECTV issues.

There is a wide range of issues that could be related to many different causes and in this post, we are going to uncover the most common ones and learn how to fix them.

To resolve your DIRECTV Genie Mini not working issue we are going to inspect your setup, HDMI connectivity, and network.

We are also going to perform several restarts that are known to resolve conflicts that might be causing the not working issue.

Before we jump right into the solutions, we need to verify some aspects to ensure that everything is alright until we tighten the circle enough to identify where the issue is coming from.

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Hopefully we will resolve it as well.

Why is DIRECTV Genie Mini Not Working?

genie mini not working

Before we can start troubleshooting, we need to identify where your issue is coming from.

DIRECTV Genie Mini uses an HDMI connection to the TV, which means that it possible that the cable or ports are forming conflicts.

On the other hand, we have a network that could be down, leading to not working DIRECTV Genie Mini.

As we mentioned in the introduction, we are going to troubleshoot right after we identify the reason.

It is important to check on some possible causes beforehand, otherwise, our methods will not have results.

Without further ado let’s take a look at some possible causes that require no effort to resolve.

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Check if your Device Is Connected to The Power

Inspect the cable, powering your Wireless DIRECTV to ensure that there is no outage.

If you identify that there is no power supply to the device, it certainly means that this is the reason why the wireless Genie Mini does not work.

If you have experienced a power outage recently, and ever since your DIRECTV Genie is causing the issue, check the receiver light. If it does not work even if connected to power, then it might be dead.

Check Network Connection

Make sure that the network that your DIRECTV Genie Mini is connected to is working properly. We are speaking of a local network here, so internet is not required but sometimes the local network could be down, which means that the devices connected to it won’t be able to interact with each other.

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You can simply perform a restart to your Wi-Fi router to ensure a clean boot and proper local network.

Perform a Restart

Restarting a device is one of the first workarounds that you should have tried. To clarify, restarting your device should be done by powering it off (Shut Down), then unplugging the power cable for at least 3 minutes, and powering it back on.

This way, the device will reboot all services, which is well-known to resolve glitches and conflicts.

If none of the above-listed tips did manage to resolve your DIRECTV Genie Mini issue, it means that the problem is not a simple glitch and it is time to apply some troubleshooting methods.

How To Fix DIRECTV Genie Mini Not Working?

how to fix directv genie mini

Here we will introduce several troubleshooting methods and hopefully get your DIRECTV Genie Mini working again.

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Method #1 – Setup & Video Bridge

Your Genie Mini non-working issue could be related to a poor signal. This is why we are going to ensure that the issue is not related to your setup.

To do so follow our steps below:

  • Ensure that the Wireless Video Bridge is standing up and nothing is covering it.
  • Verify that the light is blue (a sign that the modem is working properly).
  • Make sure that your Wi-Fi router is at least 10 feet away
  • Ensure that the Wireless Genie Mini light is green and that it is at least 4 feet away from the bridge.

Method #2 – HDMI Connectivity

Recent forum conversations reveal how often HDMI connectivity is caught impacting the DIRECTV Genie Mini performance, so taking a close inspection might help you identify HDMI issues.

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We recommend carrying out a test of your HDMI cable, possibly connecting it to another device to ensure it’s functioning properly.

You can also try to connect it to another slot of your receiver or TV to ensure that there is no issue with the HDMI bedding.

Method #3 – Line of Sight

If you have recently changed the position of your devices and now DIRECTV mini genie not working in one room, but it used to work in the previous, it is clear.

Remove any obstacles blocking the receiver, otherwise, your Genie Mini won’t be able to interact with it.

Also, if your Genie Mini is too far away from the receiver it will also not be able to catch the transmission signals.

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Method #4 – DIRECTV Receiver

DIRECTV Genie Mini remote not working with receiver is a commonly reported issue across the forums and apparently restarting the device is really helpful.

You can restart your receiver in 3 different ways.

Simple Restart

Press the reset button (red color), located on the back of the receiver. On most DIRECTV receivers the button is on the back, but if you have trouble finding it, check on the sides.

Once you press on the restart button the receiver will reboot and hopefully resolve any present glitches.

Unplug the Receiver

This is another way to restart the receiver. Simply unplug the power cord delivering to the receiver and wait for about 15 seconds before plugging it back on.

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Press the power button located on the front panel of the receiver and wait for the device to reboot.

Factory Default Settings

If all else fails and you are certain that your DIRECTV Genie Mini is not working due to a problem with the receiver, you can always restore it to its default settings before considering a new one.


By restoring your receiver to default settings all your personal data such as preferences, favorites and playlists will be lost.

To perform a factory restore follow the steps below:

  • Press and Hold the blue DIRECTV button located on the front of the receiver
  • Hold for 20 seconds before releasing

This simple method will restore your receiver as it was when booted for the first time.

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If by now you are certain that the receiver is causing your Genie Mini not to work, and restoring the default settings did not help, unfortunately, it is time to get a new one.

Bottom Line

If one thing is for certain, is that we have answered the biggest mystery of how DIRECTV Genie Mini not working in one room, but it works in the other.

It is common for people to leave things behind which apparently being in front of the receiver could cause frustration when the Genie Mini does not respond.

Luckily the solution was simple and if you are interested in a step by step guide of programming, refer this guide on how to program DIRECTV remote to TV without a receiver.

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Nicole B