Wondering “why is my TCL Roku TV not connecting to WiFi”? The issue can vary in causes from the network all the way to your TV’ settings.
In this post, we will get it all cleared for you and provide you with the top fix methods to resolve your issue in a matter of minutes.
The reason might be related to a misconfiguration in your WiFi setting, incorrect password insertion, or interference. On the other hand, your network might be slow or you might be trying to connect to the wrong frequency.
There are even more things that could have happened to your TCL Roku TV and network so let’s review in-depth the possibilities first.
If your Roku TV is unable to pair with the WiFi network, the issue can be either with the TV or your WiFi.
The WiFi connection must be active at all times, in order for your TV to pair and receive good internet.
Check the bullets that summarize ALL possibilities that you should pay attention to:
1. Wrong WiFi Settings
Wrongly configured WiFi settings on your network or TV might lead up to this issue at some point.
2. Wrong Password
An incorrectly written password for your WiFi might be the reason why your TV is not connecting.
3. Interference/Too Far Away
If your TV is too far away from your router/modem or there is something interfering with the WiFi signal, this issue could occur.
4. Network Problem
A problem with your network might disable the WiFi connectivity and prevent your TV from connecting.
5. Frequency Issue
Some Roku TVs can only communicate with certain channel frequencies of your WiFi and if the wrong frequency is selected no wonder why your TV cannot connect.
Now that we got this cleared up for you, let’s move on to the best troubleshooting solutions for these possibilities.
Before we proceed any further, try rebooting your TV and make sure your router and modem are both up and running. Check if the WiFi is active and turn on your TV.
If restarting does not solve the problem, proceed with the first solution:
We first suggest reconnecting your TCL Roku to the WiFi correctly to determine the type of the issue more appropriately.
It is possible you’ve chosen the wrong WiFi network or entered the incorrect password.
Here is the rightful way to connect your TCL Roku TV to the WiFi:
- Press the HOME button on your Roku remote.
- Open the settings and go to the “Network” tab.
- Select “Set up Connection” and choose wirelessly.
- Wait for Roku to scan for the network and select your own network.
- Insert the WiFi password key and tap “Confirm”.
Wait for your TV to reconnect with the WiFi and if it doesn’t work, proceed with our next solution.
If reconnecting with the WiFi didn’t work, we suggest performing a firm hard reset process.
This will appropriately discharge your TV out of any remaining electricity and provide the device with a cold boot upon the next startup.
To hard reset your TV, follow these steps:
- Power OFF your TCL Roku TV.
- Unplug the power adapter and wait for 5 minutes.
- Wait for the discharge to complete and re-attach the power adapter.
- Turn ON your TCL Roku TV.
After your Roku TV powers on, try reconnecting it to the WiFi following the instructions back in Solution #1.
If you’re unable to connect then you should first make sure that the network is well in the next solution.
If hard resetting your TV didn’t help at all, then perhaps the issue is related directly to your network.
Your WiFi will become inactive whenever your network’s internet has been disrupted.
Maybe your TV will connect but if there is no internet, you won’t be able to perform any online activities.
In that regard we’ve prepared some easy troubleshooting steps to inspect and fix network issues:
Begin by hard resetting your router and modem. You’ve already performed this type of reset on your TV in the first solutions so now it’s time to power cycle your router as well.
Simply disconnect your entire network equipment including the modem if any, for about 5 minutes and then reconnect everything back.
Try to reduce the bandwidth usage of your network as much as possible.
If your network has overloaded no wonder why additional devices cannot connect.
You can reduce your bandwidth usage with the steps below:
- Disconnect unused devices from your network.
- Prevent high-data downloading/uploading.
- Stop seeding any potential torrents.
- Stop any streaming services.
- Disable VPN software on your connected devices and their browsers.
For users who have an Ethernet cable connected to their Roku TV, we suggest reconnecting the Ethernet cable and making sure it is in a reliable state.
You might as well reconnect the internet cable of your router to refresh the connection.
Inspect if the cable ports are damaged and if they fit well into their respective slots. If ethernet ports do not blink, try applying pressure into the slot to check if the flashing light will start.
If your network only has a 5GHz frequency, this might be the reason your Roku TV is not able to connect.
Since older models of Roku TCL TVs can only scan & connect to a 2.4GHz frequency. In that regard, you should create a 2.4Ghz frequency.
Here is how to create a 2.4GHz frequency in your network:
- Open your PC or mobile smartphone.
- In the search engine paste the default gateway – 192.168.0.1.
- Wait for the page to load and use the default credentials (admin & password).
- Go to the network tab in your router settings and tap on “Create WiFi”.
- Set a name for the WiFi, a password, and follow the on-screen instructions.
- When you have to select a frequency for the WiFi, tap on the slider and choose 2.4GHz.
- Confirm the changes and close the tab.
Your router now must be restarted in order for the changes to take effect. You will be able to find the new frequency with your Roku TCL TV, under the name you’ve chosen back in the router settings.
We suggest updating your Roku’s firmware to solve any troubles regarding the WiFi connectivity.
To update your Roku TCL TV, you must go to Home > Settings > System > System Update > Check Now.
Wait for the checker to finish and if any new update is available, apply it to your TV by tapping on the “Update Now” button.
Your TV will restart during the process and you must NOT interrupt the power supply during that time.
Once the update is ready, restart your TV once again manually and check if you’ll be able to connect to the WiFi.
If none of the solutions resolved the WiFi troubles your TCL Roku TV is going through, we suggest performing a factory reset.
A factory reset would practically erase all files stored on your Roku TV and revert the device back to its factory state.
In most cases that help to resolve almost any issue and it has the highest chance of helping you too.
To perform a factory reset on your Roku TV, follow these steps:
- Go to the HOME of your Roku.
- Open the settings and scroll to the System tab.
- Select Advanced System Settings in the System tab.
- Scroll all the way down and choose “Factory Reset”.
- Choose to factory reset everything.
Like with the update, a restart will follow up here as well. Once the TV is up and running, carry out the initial setup and try connecting to the WiFi.
If it still does not work, try sharing a mobile hotspot with your smartphone to check if the TV will be able to connect to it.
In case the TCL Roku TV cannot connect to any WiFi, you will have to reach out to TCL themselves to report the problem and ask for additional help.
Read Next: Why Does TCL Roku TV Keeps Freezing?
If your TCL Roku TV isn’t connecting to the WiFi, hard reset the device and troubleshoot your network. Update Roku’s firmware, connect it to a 2.4GHz frequency and inspect if your network cables are well.
Lastly, perform a factory reset and if it does not work, seek further assistance.
Now that we’ve answered the question “why is my TCL Roku TV not connecting to WiFi?” by following our solutions you should get closer to the origin of the problem.
We hope that our post really helped you solve your problem and if you’re looking for more troubleshooting guides for your home devices, check our blog.
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