tcl roku tv keeps losing connection

Can’t you find the most accurate reason why your TCL Roku TV keeps losing connection?

Fret not – in this guide, we’ll give you the best and the most detailed step-by-step guide on how you can fix it!

To fix the intermittent connection of your TCL Roku television, you have to perform a couple of troubleshooting steps to both the television and the wireless router or network it’s connected to.

Let us learn the reason for this issue and how to fix!

Reasons Why TCL Roku TV Keeps Losing WiFi Connection

There are quite a few specific reasons why your TCL Roku TV keeps losing WiFi connection.

If you initially thought that they’re reasons that can easily be gathered, they are not.

Apparently, here are some of the most common reasons for the dropping or the intermittent connection.

Problems With GHz Setting

Several cases have been reported that the TCL Roku TV will be able to execute better performance if connected to a 5 GHz WiFi network.

In most households and offices, WiFi and router networks have both the 2.4 and the 5 GHz settings.

5 GHz offers better speed and performance compared to the 2.4 GHz, which only promises further range.

Internet Maintenance or Outage

Are you sure that the problem is with your TCL Roku TV and not your network?

Go and see if there’s a maintenance service or an outage in your area of internet connectivity.

One way to check is to see if other devices are experiencing the same problem.

If they are, then the problem could either be with your hardware (router or modem), or the hardware.

Hardware Problems (TV)

Of course, the reason why we’re here is for this – the problems you’re experiencing are because of your television.

It could be because of the data overload on the television, it could be because of the hardware, and so on.

Hardware Problems (Router or Modem)

While you could swear you never touch your router or your modem, they’re never exempted from being damaged.

As a matter of fact, the unit could be damaged in the ports or the jacks, or its cables could be ruptured.

Take note, these aren’t all the problems that could be causing the nuisance.

They are just the most common ones that people report to have encountered.

Although Roku TCL TVs have been known and confirmed to be pretty stable, it doesn’t have complete protection against these problems and errors.

Read Next: How to connect TCL Roku TV with Alexa?

TCL Roku TV Keeps Losing Connection – Fix Steps

fix tcl roku tv keeps losing connection

In case you haven’t found the guide that you can consider as your holy grail, this one is for you!

Here’s a step-by-step procedure in fixing and resolving the problem if your TCL Roku TV keeps losing WiFi connection.

Step #1: Check Your Wireless Signal Strength

The first thing to note in resolving this problem is to have a look at the wireless signal strength.

You can check the wireless signal strength by following these steps:

  • Go to the main menu by pressing [MENU] on the remote control.
  • Access Settings, then try to find the Network option.
  • You’ll know that you’re connected or not if you see Set Up New Wireless Connection. Otherwise, you are connected.
  • If you are connected, try and view the signal strength, check if it’s Poor, Fair, Good, or Excellent

After you determine the signal strength, perform the following steps according to the strength that’s read.

1.1: Consider Router Position

Where is your router or modem located?

Is it placed and positioned in such a way that it’s able to reach your TCL Roku TV efficiently and effectively?

If you have a 2-story house, try placing it on the floor of the 2ndfloor, that way, the distribution of signals would be good for both the 2ndfloor and the 1stfloor.

router position tcl

1.2: Check Out Obstructions or Things That Can Block Signals

Another thing you might want to take note of would be the things that are near it.

It’s a common practice to avoid metallic and magnetic objects and appliances when placing your router.

For instance, avoid placing it beside a microwave oven or a refrigerator because it can block out signals.

It’s also worth noting to check if there are walls and other objects that can be the cause of this nuisance.

Read Next: Fixing TCL Roku TV keeps restarting issue.

Step #2: Try Enabling DHCP on Router or Modem

The DHCP, short for the Dynamic Host Configuration Protocol, is a server protocol that provides a host with its IP address as well as other information about the configuration.

By default, this setting will be disabled on most routers.

So, what you need to do is to enable it through the admin configuration or the router’s settings.

This process will depend on your router, but usually, you can find it in the Advanced Network Settings.

Step #3: Try to Connect to 5 GHz WiFi

If your router is a modern router, there are high chances that it will be able to support both 2.4 GHz and 5 GHz. Otherwise, this might not be applicable to you.

Try connecting your television to the 5 GHz WiFi network instead of the traditional 2.4 GHz that we use because 5 GHz WiFi offers better, faster, and more reliable connections than 2.4 GHz.

Step #4: Perform a Restart or a Power Cycle 

Then, what you need to do next is to perform a reboot/restart or a power cycle of the router or the modem it’s connecting to.

This one’s quite easy, if your device has a power button, press it to turn it off, and then wait for about 15 to 20 seconds.

If it doesn’t have a power button, though, like how some devices are, unplug the power cord from the back of the device or from the wall outlet for the same time period before plugging it back in again.

Step #5: Factory Reset Your TCL Roku TV

For the ultimate step, what you’ll have to do is to reset your TCL Roku TV to its factory settings.

Here are the steps on how you can reset it to its factory device settings:

  • Turn on or activate your television
  • Hit [MENU]on the controller and select Settings
  • Using the arrow keys, navigate to System > Advanced System Settings
  • From there, select the option that says Factory Reset
  • Wait for a few seconds to about a minute to allow the TV to reinitialize

Completing all of the steps we outlined here can get you the results you’re looking for.

A lot of TCL Roku users found success after they’ve duly accomplished these steps.

It’s Still Not Working, What Things Should I Try?

But, what if the problem persists?

What are alternative solutions you can perform to help you get rid of this issue?

Here are a couple of things you can try to name a few:

Try an Ethernet Cable

If you’re experiencing internet wireless problems, what you can try to do is to connect and link it directly using an Ethernet cable.

It’s like connecting a laptop or a computer straight to the modem or the router so that it’s not part of the bandwidth division.

Use a WiFi Extender With Your Roku Device

Another option you can consider is to use a WiFi extender with your Roku device.

Whether or not it involves proximity problems and issues, using a WiFi booster or extender will be effective.

Try Out a New or a More Updated Router

Last but definitely not least, try to purchase a newer, better, and more powerful router.

Your router might not be capable of housing multiple devices – and you might not be aware of it.

Should the problem persist after you’ve done all the steps, a new router or gateway might just be what you need!

If you’re still not able to fix up or resolve the dilemma, the next best thing to do is to contact Roku’s customer support or client services department.

Explain to them what the situation is and tell them what your thoughts about it are.

In addition, you can also discuss with them all the troubleshooting steps you’ve done so they know what following steps they need to take.


In the event that your TCL Roku TV keeps losing connection, don’t jump to the conclusion that you need the newest and the latest hardware right away!

Read this guide first and test it out yourself!

This process is made specifically for everyone – you don’t need to have prior knowledge in networks and wireless internet connections to understand it!

Nicole B