Why Is My Pura Device Blinking Blue? – (Easy Fix Guide)

If you wonder why is my Pura device blinking blue, don’t worry, you are not alone; this is a common occurrence with many Pura devices.

A blue blinking light indicates that your Pura is in pairing or setup mode. Sometimes, a blue light can also be due to network or setup issues. 

To fix your Pura diffuser blinking in blue, first, restart your Pura diffuser and check the WiFi connection for issues. Next, ensure you run the latest software version of the app.

Now that you know the rough steps for fixing the blue light, let’s examine some of the causes:

Why is My Pura Device Blinking Blue?

A Pura diffuser blinking blue indicates that your device is set in pairing mode or awaiting instructions.

However, this blue light might sometimes malfunction and appear due to software or hardware issues.

If your network is faulty, it can also cause your device to stay indefinitely in pairing mode.

Here are the common causes for Pura device blinking blue:

Now that you are aware of the most frequent causes for a blue light to appear let’s try out some troubleshooting.

How to Fix Pura Device Blinking Blue?

Tip: Always insert your Pura diffuser facing upward (with the canisters pointed down) in the power outlet.

Step #1: Power Cycle the Pura Diffuser

Suppose you try pairing your diffuser to the Pura app, but it doesn’t connect.

This can be due to overheating or accumulated static built up in the diffuser itself, causing the Pura device to malfunction.

An often quick fix to solve the blue light is to restart your device.

Here is how to power cycle your Pura device to remove the blue light:

1. Disconnect your Pura diffuser from the power outlet and leave it on a flat surface.
2. Wait at least 15 minutes for your Pura device to cool down and discharge any residual electricity.
3. Plug your Pura diffuser back in and give it a few minutes to recalibrate.
4. Ensure your Pura is connected to a WiFi network, and try pairing it to your app now.
5. If the blue light persists, move on with the following troubleshooting steps.

Note: Only use fragrance canisters from official Pura resellers; don't modify or refill them with water.

Step #2: Check Your WiFi connection

A common issue that causes your Pura to stay stuck in a blue light pairing mode is that your WiFi network or connection is faulty.

If your Pura struggles to receive and send data through a network, it can have trouble connecting to your smartphone or tablet.

Here is how to ensure your WiFi network and connection are in order for your Pura device:

1. Ensure your WiFi signal strength is sufficiently good before pairing your Pura.
2. Contact your internet service provider if you notice poor WiFi speed or frequent disconnections.
3. Ensure your WiFi router is configured to dual-band or 2.4GHz frequency, as Pura diffusers currently don’t support 5GHz networks.
4. Check that your internet network is not congested with traffic, such as having multiple other devices connected or downloading large files.
5. Ensure that both your Pura diffuser and the device that you are trying to pair it with are on the same WiFi network.

After ensuring that your WiFi network is appropriately set up and sufficiently strong, restart your Pura diffuser.

After this, the device should be able to pair correctly and stop the blue light.

Note: Check for and disable any measures preventing new devices from connecting to your network.

Step #3: Update Your Pura App Software

In the event that your smartphone or tablet with the Pura app is running on an outdated version, it can prevent your Pura from pairing.

To prevent such compatibility issues, you must regularly update your Pura software.

Here is how to update the Pura app on Android phones or tablets:

1. Find and tap on the “Google Play Store” app.
2. Tap the three horizontal lines in the upper corner of your screen.
3. Choose the “My apps & games” option.
4. Find the Pura app by scrolling through all the listed apps.
5. Tap on Update next to the Pura app and let the software download and install.

For iOS devices, follow these steps instead:

1. Open the “App Store” from your iPhone or iPad home menu.
2. Tap the profile picture you see on the upper-right edge of the screen.
3. Scroll down in the panel until you see the “Pending Updates” section.
4. Tap “Update” if you see it highlighted next to the Pura app.

After ensuring your software is updated correctly, you must log in again to the Pura app with your account and manually pair the Pura diffuser. 

Note: Check that you install updates through your WiFi rather than your 4G or 5G mobile network.

Step #4: Reposition the Pura Diffuser

If your Pura diffuser is simply too far away from your WiFi router or repeater, it can cause issues when you try to pair it when it’s blinking blue.

To prevent this form, you must ensure your diffuser has sufficient signal and no other obstructions.

Here is how to ensure your Pura diffuser is adequately positioned:

1. If your diffuser is plugged in in a room far away from your WiFi router, try moving it closer.
2. Check if your Pura device is next to powerful household appliances like microwaves, electric stoves, and cordless phones that can cause signal interference.
3. Ensure your WiFi router is set in a central and elevated position for better coverage.

Note: Investing in a WiFi signal repeater can ensure your entire home has robust WiFi connectivity.

Step #5: Check Fragrance Canisters

If there is an issue with your fragrance canisters or the way they are inserted, it can sometimes prevent your Pura diffuser from pairing with another device.

To ensure this is not the cause of the blue light blinking, you have to check the canisters for issues.

Here are the ways to ensure your Pura fragrance canisters are in working condition:

1. Disconnect the canisters from your Pura device and reinstall them again.
2. Pay attention that they firmly click into place and are not loose.
3. Check if the fragrance canisters are bent due to overheating and not making proper contact.
4. Check if the Pura canisters are depleted or low on essential oils.
5. Ensure the canister front panel is firmly snapped to the Pura device.

Note: You can actively monitor the level of your fragrance cartridge through the Pura app.

Step #6: Factory Reset the Pura Device

If you still can’t get the blue light to go away or your device has pairing issues, you can attempt to factory reset the Pura.

This will revert it to how it came configured by default and also potentially clear any software issues causing a false blue light.

Here is how to factory reset your Pura device:

1. Disconnect your Pura device from the electrical outlet.
2. Remove the front cover panel and look for a small reset button, usually on the primary device frame.
3. Press and hold the special reset button and count for 10 seconds; at the end, release the button.
4. Once you reset your Pura, you must manually “forget” or remove it from your Pura app device list and manually add it again.

Note: A full factory reset will erase any configurations or data your Pura previously held.

Step #7: Check the Power Outlet 

When your Pura device blinks blue, even though you must ensure your WiFi network and canisters are correctly set up, it could be due to power issues.

If your Pura diffuser is not receiving enough or inconsistent voltage from the wall, it can have software malfunctions.

Here is how to verify the power outlet of your Pura device:

1. If you connect your Pura through a power strip, check if it’s not overloaded with other simultaneously operating devices.
2. Swap the Pura diffuser for another device when connecting it to the wall socket to rule out if there is a power issue.
3. If you notice your electrical socket is malfunctioning, try plugging the Pura device into a different outlet.
4. Check the small metal prongs on your Pura diffuser for bends or burnt spots indicating a hardware issue. 

If the blue blinking light persists even after following all these steps, your Pura may have some factory defect. In this case, contact Pura support for more help.

Note: If you notice a burnt smell, it's likely your Pura has suffered an electrical surge.

Quick Recap:

If you wonder why your Pura device blinking blue, it can often be resolved by fixing your WiFi network and ensuring your Pura is appropriately set.

In rarer cases, it can be due to power-related issues or a software malfunction.