Pura Diffuser Not Connecting To WiFi? – (Here’s How to Fix)

Is your Pura Diffuser not connecting to WiFi? It can be frustrating loading your awaited new fragrance into your Pura diffuser only to find it needs to be connected to your WiFi network.

Don’t worry if you get these issues; you are not alone. Connectivity issues can arise for various reasons,

So, if your Pura Diffuser is not connecting to WiFi, you need to check issues with the WiFi adapter or network configuration faults.

Before we start troubleshooting, let’s examine the causes for your Pura Diffuser not pairing to your WiFi network first:

Why is the Pura Diffuser Not Connecting To WiFi?

Smart devices fail to connect to WiFi primarily because of weak signal strength, device-related errors, and incompatible router settings.

Addressing these can improve connectivity and performance.

• Weak Signal Strength
• Incorrect Network Credentials
• Router Overload
• Firmware Outdated
• Interference from Other Devices
• Router Configuration
• Temporary Glitches

Understanding the most probable root causes can be a significant step in troubleshooting and resolving the connection issue.

Luckily, most of these fixes can be done in a few minutes… Let’s dive straight into troubleshooting!

How to Fix Pura Diffuser Not Connecting to WiFi in Easy Steps?

If you are asking why won’t my Pura connect to WiFi – the answer is due to two main reasons.

From settings on the diffuser to network issues. Let’s start by addressing the primary culprits responsible for WiFi connection issues. 

Tip: Please follow the steps without skipping over any in their given order for best results!

1. Reset the Pura Diffuser

If your Pura won’t connect to WiFi, the first place to start is to check if it’s because of device-related issues.

Performing a device reset can help remove any software errors your smart diffuser might encounter.

Here is the proper way on how to reset your Pura Diffuser:

1. Unplug the Pura diffuser from its power source.
2. Wait for about 10-15 seconds.
3. Plug it back in and wait for the device to power up.
4. Try connecting it to Wi-Fi again.

Note: If your Pura diffuser flashes in any color after a reset, it might have a hardware-related issue, such as overheating.

2. Restart Your Router

Restarting the router can resolve network congestion or minor software glitches that may prevent the diffuser from connecting.

Sometimes, internal errors occur When your router constantly sends data to your other paired devices.

Such router errors, however, are elementary to clear, as all the insufficient data gets flushed out after a restart.

These are the basic steps to restart your router:

1. Unplug the power cable from the back of your router.
2. Wait for 30 seconds.
3. Plug the power cable back in and wait for the router to reboot (generally takes a minute or two).

Connect the diffuser to Wi-Fi again once all lights are blinking on the router, and verify if the issue persists.

Note: Check if other devices have issues pairing to your WiFi router. If the problem is within your router, contact your internet service provider for more help.

3. Check the Network Credentials

Incorrect login credentials are a common cause of connection failures. Ensuring accuracy can quickly resolve this.

You won’t be able to connect if there is any mismatch between the password on your WiFi network and the one you enter on your Pura Diffuser.

Furthermore, ensure you are not accidentally attempting to connect to a different network with a similar name.

Note that the steps below might vary depending on your device software version:

• Ensure you enter the correct Wi-Fi network name (SSID) and password.
• Remember that these credentials are case-sensitive.
• You should manually enter the network details on your Pura app or device if your network is hidden.

Tip: If your WiFi router is too far from your smart diffuser, install a WiFi repeater to extend your signal strength.

4. Change Network Wi-Fi Channels

Shifting Wi-Fi channels can reduce interference or congestion, offering a more straightforward path for your diffuser to connect.

If there is a channel overlap between your WiFi and nearby networks, this can cause difficulties for connecting devices.

The workaround is simply navigating to your router’s settings and experimenting by changing to different channels.

1. Log into your router’s admin panel (commonly at 192.168.1.1 or 192.168.0.1).
2. Look for the Wi-Fi settings section.
3. Change the channel to another option (e.g., if on channel 6, try channel 1 or 11).
4. Save changes and try connecting the diffuser again.

Note: Ensure your router is placed optimally and not obstructed to prevent a weak WiFi signal.

5. Check for Device Interference

Specific devices can interfere with Wi-Fi signals. By removing them from the equation, your diffuser may connect more effortlessly.

Some electronic devices emit powerful electromagnetic fields, disrupting data transfer via WiFi.

Home compliances that use a large amount of electricity are especially prone to disrupting your WiFi signal.

Here are some steps to prevent WiFi signal interference:

• Move any potential interfering devices away from the Pura diffuser and the router, like cordless phones, microwave ovens, or other smart devices.
• Temporarily disable nearby devices that use Bluetooth and see if the signal improves.
• Try connecting the diffuser to Wi-Fi after reducing the interference and check if the issue persists.

Note: Ensure that your Pura Diffuser is in place with adequate WiFi coverage. Bring your phone next to your Pura device while connected to the WiFi network and check the signal strength.

6. Update the Pura App and Diffuser Firmware 

Keeping your software up-to-date ensures optimal performance and connectivity, eliminating software mismatches as a potential issue.

The app update steps might vary depending on your phone model and operating system.

Here are some general steps to check and update the app software version on your phone:

1. Ensure you have the latest version of the Pura app installed on your smartphone.
2. Open the app and go to the settings or information section.
3. Check for any firmware updates available for the diffuser and install them.

Note: You can connect your Pura diffuser to a mobile hotspot network to see if you can install updates via mobile data.

7. Verify Wi-Fi Compatibility

Specific devices, including the Pura Diffuser, have compatibility requirements regarding the Wi-Fi frequency (2.4GHz vs. 5GHz).

Ensuring that your router and diffuser are on compatible frequencies can often resolve connection issues.

The steps to change your router frequency vary widely depending on your model.

Here are, however, some general guidelines on how to change the frequency:

• Check your router’s specifications or settings to see if it’s broadcasting on a 2.4GHz or 5GHz frequency.
• If the router is set to 5GHz, change it to broadcast in 2.4GHz

Note: Consider using a dual-band router that supports both frequencies to get the benefits of both channels.

8. Clear Pura App Cache/Data

Over time, app caches can become overloaded or corrupted, potentially causing issues with device functionality.

Clearing the cache refreshes the app and can resolve connectivity problems.

Here is the correct way to clear your App Cache:

1. On your smartphone, go to the “Settings” app.
2. Navigate to “Apps” or “Application Management” 
3. Find and select the Pura app from the list.
4. Tap on “Storage” and then select “Clear Cache.” 
5. Relaunch the app and attempt to connect the diffuser to Wi-Fi again.

Note: If problems persist, you can also choose "Clear Data" after step 4, but note that this might reset some personalized settings within the app.

9. Disable VPN or Proxy on Your Phone

VPNs or proxies can sometimes interfere with local device connections as they route internet traffic through different servers.

If you have a VPN app, disable it or temporarily switch it off.

Furthermore, if you are using a proxy on your smartphone, it should be disabled before connecting to your Pura Diffuser.

Here is how to disable proxy settings:

• On Android: Go to “Settings” > “Wi-Fi” > tap on the connected network > “Advanced” > and ensure “Proxy” is set to “None.”
• On iOS: Go to “Settings” > “Wi-Fi” > tap on the information icon next to your connected network > and ensure “Configure Proxy” is set to “Off.”

After disabling the VPN or proxy, reconnect the Pura Diffuser through the app.

Note: Consider setting up dedicated Wi-Fi profiles: one with a VPN/proxy for general browsing and one without a VPN.

Need More Help?

Suppose your Pura diffuser isn’t connecting after trying all the above fixes.

In that case, it might be worth contacting Pura’s customer support or checking their official forums or website for more tailored assistance.

Contact Pura Customer Service to let them know the exact issue you are experiencing and mention the fixes you have tried.

Quick Recap: 

Thus, when your Pura won’t connect to WiFi, reset your Pura diffuser and restart your router to clear any runtime errors. Next, verify that your network credentials are correct and change the WiFi channels.

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