Why Is My Pura Blinking Red? – (Easy Fix Guide)

If you are wondering why is my Pura blinking red or red and green, don’t worry, even though it looks confusing.

These issues can indicate a low cartridge level or signal issues with your Pura. To eliminate these issues, you must go through a couple of possible causes. 

To fix your Pura diffuser blinking red, first, check your WiFi router and network for any issues and test for connectivity. Next, ensure that the cartridges are correctly fitted.

Now that you have a rough estimate of the fixes we will try let’s examine what causes the red light in the first place:

Why is My Pura Blinking Red?

To find out why is my Pura diffuser blinking red, we can look at a few different causes: The issue can be due to a sensor indicating low cartridge content or improper placement.

In other instances, these warning lights can be due to a weak or overloaded WiFi network.

Here is a list of the most common causes for Pura diffuser red light blinking:

Now that you are equipped with the knowledge of the possible causes for the red blinking light on your Pura let’s try some fixes.

How to Fix Pura Blinking Red

Tip: Never attempt to refill one-time-use fragrance cartridges or dilute them with water.

Step #1. Check Internet Connectivity

One of the most frequent causes of the Pura diffuser blinking red or green is that your WiFi connection is not stable.

Green and red blinking can indicate your Pura is properly set with cartridges but has WiFi-related problems.

To remedy this, you must check your WiFi network for stability and issues.

Here is how to check the internet connectivity of your WiFi and Pura diffuser:

1. Note that Pura diffusers currently don’t support 5GHz networks.
2. If your WiFi router is configured to 5GHz, change it to either dual-band or 2.4GHz frequency channels.
3. Check if your Pura is within range of your WiFi modem by taking your phone and going next to your diffuser.
4. If your phone has three or fewer full WiFi signal lines, it means you need to place the Pura closer.
5. Verify that you have correctly entered your WiFi credentials when connecting the Pura diffuser.

After performing these steps, ensure the device where the Pura app is installed is paired to the same WiFi as your diffuser.

Note: Consider installing a WiFi repeater to extend your signal range to reach far rooms.

Step #2. Reset your Router

If your Pura diffuser is blinking in red or green, it could be because there is an issue with its connection to your WiFi network. A runtime error within the router itself can cause such issues.

To clear these issues and ensure your Pura can connect to your router, you need to power cycle your router.

Here is how to power cycle your WiFi router to ensure connectivity with your Pura diffuser:

1. Power off your router by unplugging it from the power source and waiting around one minute.
2. Follow the same procedure and turn off any WiFi extender or repeater present.
3. While the router is turned off, manually disconnect your Pura diffuser through the app.
4. Plug in the router and wait until it finishes its configuration and all lights blink solid.
5. Reconnect your Pura by adding it to the devices on your app.
6. Check if the blinking of red and green persists.

Note: If your Wi-Fi status says no internet access, check with the network administrator or ISP.

Step #3. Update Your Pura Firmware

A possible answer to why is my Pura blinking red and green is that your software is not updated. If you are not running the latest or most recent Pura firmware, your device might malfunction or work with reduced features.

We have included steps to update your Pura firmware for both iOS and Android devices.

Here is how to update your Pura firmware on Android devices:

1. Open the Google Play Store on your Android device.
2. Tap the three horizontal lines in the top-left corner to open the menu.
3. Select “My Applications“.
4. Find and choose the Pura app from the app list by scrolling down.
5. If an update is available, tap “Update” next to the Pura app.

Here is how to update your Pura app on iOS devices:

1. Open the App Store on your iOS device.
2. Tap your profile icon in the top-right corner.
3. Scroll down to the “Available Updates” section.
4. If an update is available for the Pura app, tap “Update” next to the app.

Make sure you have a good and stable internet connection to download the update.

Once your device finishes installing the update, you might need to log in again to the Pura app and manually add your diffuser there.

Note: Only buy fragrance cartridges through certified Pura retailers or resellers.

Step #4: Check Fragrance Cartridges and Installation

If your Pura cartridges are incorrectly installed or placed, this can trigger a red light warning to appear.

To ensure this is not the case, you have to verify that cartridges are properly placed and are not depleted.

Here are some general guidelines for ensuring your fragrance cartridges are correctly installed:

• Remove the cartridges from the panel and reinsert them again, ensuring they are correctly aligned.
• Note the way or direction that the cartridges are facing. If using two cartridges at once, check which one is currently active through your Pura app.
• Check if your cartridges are rated for use within your diffuser model. 
• Verify that the cartridge’s outer shell is not compromised or warped due to heat.

Note: Pura offers varying cartridge types that might not be interchangeable between models.

Step #5: Check Pura App Status

The Pura app has a built-in feature that offers you real-time alerts for your Pura diffuser.

You can check the app for any notifications that can give a hint into the cause of your diffuser blinking in red or green.

Here are the steps to check your Pura App status:

1. Get your device where the Pura app is installed and open it.
2. Ensure your device is connected to a stable WiFi network during this.
3. Check that you are logging in to the correct Pura account.
4. Navigate to the main screen or dashboard of the Pura app, where you can access and control Pura devices.
5. Tap on your specific Pura diffuser to view more details and change settings.
6. Look for a section or tab that displays notifications for your Pura diffuser.
7. Check for alerts such as fragrance intensity, connectivity, or low cartridge levels.

After these steps, you can address any specific issue that comes up individually.

If you suspect these alerts or status updates are erroneous, power off your Pura diffuser for 3 minutes and reconnect it again.

Note: If the Pura diffuser doesn't show up in the app, check your WiFi network status. 

Step #6: Check for Interference

Since Pura smart diffusers rely on a stable WiFi network to send updates and receive adjustments through the Pura app, you must ensure no interferences are present.

Strong electrical appliances like microwaves or large TVs can cause interference for your Pura.

Here are some general steps to check for signal interference in your Pura Diffuser:

1. Check for nearby devices like cordless phones or routers that might cause strong interference.
2. Place your Pura diffuser away from these devices to avoid an unstable connection.
3. Minimize the number of devices simultaneously connected to your WiFi network to avoid congestion.
4. Use a WiFi analyzer or online speed checker to measure your WiFi signal speed.
5. If the connection is slower than advertised, call your internet service provider.
6. Check your WiFi router for pending updates by accessing its interface by typing in your IP address into a browser.

Note: Ensure your Pura diffuser is plugged into the wall with the fragrance cartridges facing the ground. 

Quick Recap:

If you are wondering why is my Pura blinking red, the issue is likely because your device needs its cartridges refilled.

A red and green combination can indicate normal operation or that your device has connectivity issues.