why does netflix keep stopping

Why does Netflix keep stopping? One of the most annoying things anyone can experience in the middle of watching their favorite programs would be unexpected freezes.

With the thousands of the biggest blockbusters and most awaited shows available on Netflix, we understand why some people would unsubscribe to this entertainment platform.

But you no longer need to stress about that because we will explain how you can resolve this annoying issue on your own.

Now, you would not need to unsubscribe to the leading streaming service in the country.

Why Does Netflix Keep Stopping?

There are several reasons why your Netflix shows keep stopping on your device. Below are some of the most significant and common issues that you may have:

# Main Culprit: Weak or Unstable Internet

This streaming service requires at least 3 Mbps for you to access thousands of shows on your device with standard quality.

Meanwhile, high-definition programs would need at least 5 Mbps for excellent streaming.

So, if this entertainment platform keeps stopping in the middle of your favorite show, the primary suspect would be a weak or unstable network connection.

# Secondary Culprits

But in some cases, your internet may not be your issue. Below, let us look into the possible reasons why this streaming service freezes on your laptop or TV.

Why Does Netflix Keep Stopping on My Laptop?

It may be challenging to identify the primary reason why Netflix freezes on your laptop.

However, below are some of the most typical causes you might have:

  • An outdated Microsoft Silverlight add-on
  • Wrong time and date
  • A proxy of VPN problem

Why Does Netflix Keep Stopping on My TV?

On top of the previously mentioned causes, this streaming service may also freeze on your television screen due to a corrupted or outdated Netflix application.

Sometimes, this issue may also be due to unnecessary cache or data. So, if the application stops responding unexpectedly, but the rest of your device is working.

How To Fix Netflix Keep Stopping Issue

fix netflix keep stopping

There are several ways to get this streaming service back on its working condition. Below is a detailed guide for every troubleshooting technique you can try out on your own:

1. Check Your Network Administrator Settings

Depending on your internet service provider, you should first check if it can support long streaming hours.

Make sure that your network administrator settings are not blocking this streaming service on your device. Also, look out for proxy or VPN programs that could be interfering with your streams.

2. Reconnect to A More Stable Internet Connection

If you are connected to a public WiFi network, remember that they have limited bandwidth only.

Similarly, if you use satellite internet or cellular data, try to connect using a different connection. Otherwise, you can connect to your home WiFi for a more stable and faster internet speed.

You can follow these steps to guide you:

  • Go to the Settings menu and choose Connections.
  • Select the WiFi option and click on your WiFi network’s name.
  • Choose the Forget option, and then reconnect to the same WiFi network again.
  • Sign in to Netflix and check if this resolves the issue by watching any show.

3. Restart Your Device

The next technique you should perform after checking your network administrator settings and your WiFi connection is to reboot your device. Doing so will refresh its settings and bring it back to peak condition.

You can follow these steps to guide you:


  • Restart your computer or laptop.
  • Sign in to Netflix
  • Check if this resolves the issue by watching any show.


  • Unplug your TV’s power cord.
  • After three minutes, plug your TV back in and turn it on again.
  • Sign into Netflix and check if this resolves the issue by watching any show.

4. Change Your Device’s Time and Date Settings

If you have tried reconnecting to a more stable internet connection, you can also check whether your device has the right time and date settings.

Sometimes, having the wrong settings may cause your streaming issues on this entertainment platform.

So, you can follow these steps to guide you:

Step #1. Go to the Settings menu of your phone and choose System. If you are on your computer, go to the Control Panel and select the Clock catalog.

Step #2. Adjust your date and time settings accordingly. You can choose the Use Network-Provided Time option or manually adjust your settings.

Step #3. Sign into Netflix and check if this resolves the issue by watching any show.

5. Sign Out of Netflix

Aside from restarting your device, you can also try signing out of your Netflix account.

You can follow these steps to guide you:

Step #1. Go to the Netflix home screen.

Step #2.  Access the Menu and choose Settings. If you cannot view the Menu, press the Gear icon instead.

Step #3.  Once you have opened the Settings tab, choose Sign out and confirm your decision by clicking on Yes.

Step #4.  Once you are out of your Netflix account, enter your username and password again.

If you are using your TV and still cannot see the Settings menu, use your remote and press the following buttons in order:

  • Up 2x
  • Down 2x
  • Left 1x
  • Right 1x
  • Left 1x
  • Right 1x
  • Up 4x

Afterward, choose Sign Out and confirm your selection. Enter your details again to sign back into your account.

6. Clear App Data

If your shows still keep stopping after you have signed out of your account, you can try clearing your application data. However, doing so will remove all the previous downloads on your device.

Below is how you can delete your application’s data:

  • Navigate the Settings menu and choose General.
  • Click on Applications and select Manage All Apps.
  • Select Netflix and select Storage.
  • Tap on Clear Data and press the OK button.

7. Update the Silverlight Plug-In on Your Laptop

Having an outdated or corrupted Microsoft Silverlight plug-in can cause your streaming issues.

Hence, downloading its latest version can sometimes resolve the problem. Just uninstall your previously downloaded plug-in and reinstall it from the official Microsoft Silverlight website.

Wrapping It Up

Netflix offers thousands of shows to its subscribers. But like any other streaming service, it may experience some annoying issues like unexpected freezes or frequent buffering.

Hopefully, these methods can help you troubleshoot your problem.

Nicole B