tcl roku tv stuck on software update

What to do when the TCL Roku TV is stuck on a software update? All solutions are below!

The TCL TV with the Roku system can do marvelous things, but the system can glitch and stop updating.

Worse even, you might get stuck every time you try to update. That is certainly network- or software-related; we will help you fix it.

Adjust all the network settings correctly and ensure you have the best strength to gather the necessary data to fix TCL Roku TV stuck on software updates. Try installing the update manually and clearing some of the internal storage.

You will surely fix the TV’s stuck status with all the solutions provided below!

TCL Roku TV Stuck On Software Update – 8 Fixes!

Solution #1: Check The Network 

tcl roku tv stuck on software update

Is your TCL Roku stuck on updating software? That could mean an issue is happening with your network settings.

For example, the frequency is wrong, interference, your internet can’t handle much data, or incompatibility. First, restart your router. 

If that can’t solve the issue, then you need to do the following:

  • Is the router too far from the TV? Then you should bring it closer so the connection becomes stronger.
  • Go to the network settings and check whether your TV is connected to the 5GHz or 2.4GHz network. 5GHz is better!
  • Are there many other devices in the same room? They could cause interference, so it is a good idea to turn them off or disconnect them from the network for a while.

Solution #2: Reset The Network Settings

resetting the network settings

When the TV becomes stuck on the software update, you should keep assessing the network settings as the first step.

If all the troubleshooting in Solution #1 hasn’t helped, we will deal with it more incisively here. 

Once the TV gets stuck, do the following:

  1. Restart the TV.
  2. Navigate to the network settings.
  3. Delete the Wi-Fi data.
  4. Restart the TV again.
  5. Connect to your router.
  6. Try updating again.

As you can see, the steps above intend to refresh the connection between the TV and router.

Check The Channels

checking the channels

Your router has two frequencies (2.4GHz and 5GHz), each with several channels.

If your neighbors use the same channels as you, there will be interference, which can cause your devices to behave weirdly when retrieving important data. 

So let’s do this:

  1. Install software such as NetSpot on your computer.
  2. Use it to scan the area.
  3. Note down the most used Wi-Fi channels.

If you notice that your router is using an overcrowded channel, you will want to change it. 

Here you go:

  1. Open a web browser.
  2. Type in your router’s IP.
  3. Go to the wireless settings.
  4. Change the channel to 5GHz if the current one is overused.

As you can imagine, the optimal channel is one that no one else uses nearby.

Solution #3: Use An Ethernet Connection

using an ethernet connection

Before we abandon the suspicion about the network settings, it is worth trying to connect via Ethernet.

Perhaps your TV is having trouble updating via Wi-Fi. It could be caused by an issue in your router or the TV’s motherboard.

Thus, connecting via Ethernet will clear the issue. 

  1. Grab an Ethernet cable long enough to connect from the TV to the router.
  2. Connect it to the TV’s single Ethernet port.
  3. Connect the other end to the router’s LAN port.
  4. Turn the TV on.
  5. Try updating again.
Note: CAT5 and CAT6 are good enough Ethernet cables for your TCL Roku TV.

Solution #4: Increase The Signal Strength

increasing the signal strength

Perhaps your router is a bit far from the TV, and there is no way for you to bring it closer.

In that case, installing an Ethernet cable might also not be feasible.

After all, you must hide the cable, which is a lot of work. Thus, let’s try to increase the signal quality. 

  • Ensure all devices are connected to the frequency they need (TVs and computers need 5GHz, while most phones and smart gadgets are fine with 2.4GHz).
  • If you need a strong network for a certain device, ensure the router is in the same room or no thick walls are in between.

Solution #5: Clear The TV Cache

clearing the tv cache

Another useful solution, whenever you are having trouble with Roku TV, is clearing the system’s cache.

That can apply to stuck software updates and any app not working correctly.

It will eliminate corrupted data as well as accumulate data no longer useful. 

Here you go:

  1. Click the Home button on the TV remote.
  2. Move the cursor to the “Home” option on the TV.
  3. Click the “Home” button five times in a row.
  4. Click the “Up” button.
  5. Click “Rewind” twice.
  6. Click “Fast forward” twice.

You should notice the system running smoother once you reboot your TV after the cache clearance. If it isn’t, the issue’s root is a little deeper.

Solution #6: Update Via USB

updating via usb

Perhaps you will need to update your TV manually, which means downloading the software from the Roku site and installing it through USB.

First, you need to do this:

  1. Open a browser and go to the Roku site.
  2. Find the section concerning firmware updates.
  3. Enter the correct brand (TCL).
  4. Inform the Roku model number and serial number (these are available on your TV: Settings>System>About).
  5. Download the software.

Install The New Firmware

installing the new firmware

Once you have the correct new firmware version on your PC, you must do the following:

  1. Plug a flash drive into your PC’s USB port.
  2. Copy the update.roku file to the flash drive.
  3. Plug the USB drive into your TV.
  4. Disconnect the TV from the network.
  5. Go to the “Settings.”
  6. Select “System.”
  7. Choose “System update.”
  8. Choose “I can’t connect.”

Once you choose “I can’t connect”, the system will recognize a USB flash drive is inserted. It will then start updating from it.

Note: If your TV can’t update from the USB flash drive, the device hasn’t been formatted. Thus, plug it into the PC again and format it before adding the file.

Solution #7: Clear Some Storage

clearing some storage

Perhaps you haven’t been able to update the TV even manually. That could indicate an issue happening with the TV’s internal storage.

Perhaps it is already full of content and other unnecessary files. If you have already cleared the cache, some of that is gone. 

But let’s do the following:

  1. Open the menu.
  2. Find the Settings.
  3. Choose “My TV,” “System,” or anything similar.
  4. Select “About.”
  5. Enter “Storage.”

In the “Storage” section, you can check how much internal storage is left. If your TV has only 8GB of total storage, you should allow at least 1GB of free storage.

That’s because the system needs free space to process your data requests.

Tip: Delete unused apps and downloaded content on certain apps to free space. After that, your TV should run smoother and the updating process should go through!

Solution #8: Reset The Device

resetting the device

The issue that gets your Roku TV stuck on software updates could also result from a deep failure in the TV’s firmware.

It might not be solvable through manual updates or any other technique already explained. 

Then, you will need to reset it to the factory default:

  1. Locate the TV’s settings.
  2. Enter “Device preferences.”
  3. Choose “Reset.”
  4. Confirm on “Factory data reset.”
  5. Choose “Erase everything.”

After that, your TV should reboot, and you must be able to log in with your Roku account. Usually, the TV will try to update right away. It should not get stuck!

Quick Recap

When the TCL Roku TV is stuck on a software update, you have to consider all of the software and network intricacies involved in updating it.

Moreover, you should consider not filling the TV’s storage up to the max, as it will cause the system to glitch.

We hope you can now fix your TCL Roku TV firmware!