tcl roku tv netflix crashing

Is your TCL Roku TV Netflix crashing? We will we’ll provide you with all the necessary information and solutions to fix the issue!

It is awesome to find so many TCL TVs with Roku pre-installed since it offers various options. However, the Netflix or other apps could crash due to a problem in the network or software.

To fix Netflix crashes on TCL Roku, check the internet connection, verify the app, clear cache, power cycle the TV, clear storage, or perform a TV reset as necessary.

So let’s see how to make Netflix work on your TCL Roku TV!

TCL Roku TV Netflix Crashing – 8 Working Solutions

why does tcl roku tv netflix crashing

1. Check Your Connection

Before jumping to critical conclusions, we can assume that the issue derives from the connection between your TV and the router.

Below you find tips to make the TV receive as much data as possible so the Netflix app works well:

  • Reduce the distance between the TV and the router;
  • Eliminate interference by putting other smart devices far from the TV;
  • Check on the TV’s network settings to see whether it is connected to the router’s 2.4GHz or 5GHz network. It is necessary to connect to the 5GHz network;
  • Connect the router and TV using an ethernet cable.

Cycle The Connection

cycle your connection

You can also perform a little test and cycle the connection to see if the issue is solved:

  1. Go to the TV’s network settings;
  2. Erase the data about the current connection;
  3. Turn the router off;
  4. Turn the TV off;
  5. Wait a minute;
  6. Turn both back on;
  7. Reconnect to the Wi-Fi.

2. Solve The Netflix App

It is also rational to think that the issue lies in the Netflix app. In that case, the Roku system allows you to manage it in a few ways.

Depending on how your TV is configured, the app is native, or you have had to install it.

solve your netflix app

If it is native, do this:

  1. Click the Home button on Roku;
  2. Locate the Netflix app;
  3. Press the star button;
  4. Select “Remove/Deactivate app.”

By doing the above, the Netflix app will be deactivated temporarily. Next:

  1. Open the app section or app store;
  2. Locate Netflix;
  3. Activate it again.

Reinstall The App

If Netflix doesn’t come installed on your TV, you can uninstall and install it again. This method might prove very effective. 

  1. Locate the Netflix app;
  2. Press the star button;
  3. Select “Uninstall app.”

Then, simply go to the app store, locate Netflix, and install it again. You will have to log in with your credentials.

3. Clear The Cache

clear your tv cache

If managing the app doesn’t solve the issue, it might be necessary to clear your TV’s cache. PCs, phones, and TVs all use cache data to navigate faster after the first few accesses.

However, too much cache data implies more data for the processor, making some processes clunkier.

  1. Click the Home button on the TV remote;
  2. Move the cursor to the “Home” option on the TV;
  3. Click the “Home” button five times in a row;
  4. Click the “Up” button;
  5. Click “Rewind” twice;
  6. Click “Fast forward” twice.

After that, the cache data of your TV should be cleared. A few apps, including Netflix, might be a bit slower at first, but they should work fine.

Note: Perhaps you have just installed the Netflix app on your TV. In that case, Netflix might not be the culprit. Instead, head to Solution #7 and check your storage.

4. Power Cycle The TV

Have you ever power cycled your TV correctly? Even though the process is very simple, it can do wonders in many situations.

power cycle your tlc tv

This is how the manufacturer recommends you cycle the TCL Roku TV:

  1. Disconnect the TV from the wall while on;
  2. Wait a while;
  3. Plug it into the outlet;
  4. Power on the TV.
Note: The power cycle is a way of refreshing the hardware and software by removing residual electricity.

5. Soft Reset The TV

Another solution, very similar to the power cycle, is a soft reset. Only a few TV systems have it, and Roku does.

It will also refresh your system, hopefully getting rid of many bugs and glitches.

Below is how to find the feature:

  1. Press the “Home” button on the remote;
  2. Select “System”;
  3. Go to “System Restart”;
  4. Choose “Restart” and confirm.

If the restarting process takes a while, you should be patient and wait.

6. Update The Roku System

update your roku system

We can suspect that the Netflix app’s issue lies in your TV system’s core. Sometimes we skip updates for convenience, but they slowly haunt the TV’s functionalities.

So now it is time to install those pending updates:

  1. Locate the TV’s Settings;
  2. Select the “System” menu;
  3. Head to “System Update”;
  4. Choose “Check Now”;

If you see an available update, choose to install it. If not, check the next solution below.

Tip: You should go to the Roku’s settings and set updates to install automatically whenever available. That way, you don’t run into silly issues anymore.

7. Check The TV’s Storage

check your tv storage

Another cause of Netflix crashing on your TV could be that its storage is already full or close to full.

Do you have plenty of apps? Or perhaps many downloads? Since the Roku system is versatile and allows you to store a lot, you might have filled it.

  1. Go to the menu;
  2. Locate the Settings;
  3. Enter on “My TV,” “System,” or anything similar;
  4. Choose “About”;
  5. Select “Storage”;

Roku TVs usually offer 8GB of total storage capacity. Some of it comes from the factory already filled with the system and preinstalled apps.

Then you have more GBs to download your favorite apps and store shows. 

Clear A Bit Of Storage

clear bit of the storage

A good rule of thumb is not to leave less than 1GB available on your Roku TV. That is because the more data there is, the less processing power your TV has. So you need to strike a good balance.

So you might want to erase some files:

  • Look for apps you haven’t been using and uninstall them;
  • Open apps you still use and delete downloaded shows you have already watched;
  • If your Roku system allows other types of files, check its folders and delete unnecessary files;
  • Clear the system’s cache (as shown in Solution #3).
Note: If you can clear enough storage without deleting the cache, then that’s even better. Remember that a bit of cache helps apps work quicker.

8. Factory Reset The TV

factory reset your tv

The most critical solution you can resort to is factory resetting your TV. However, you must check how other apps behave when you open them.

If the issue is solely with Netflix, you should ensure that you have tried all the other solutions correctly.

  1. Go to the TV’s settings;
  2. Select “Device preferences”;
  3. Select “Reset”;
  4. Choose “Factory data reset”;
  5. Confirm on “Erase everything.”

While the process happens, all the apps you have downloaded, shows, cache, and account details will be erased. You will need to set everything up from scratch afterward.

Note: The factory reset is usually a very quick and straightforward process. If it takes too long, you might want to turn the TV off and start it over.

What We Learned

TCL Roku TV Netflix crashing is usually easy to solve. The issue is software-related, so you don’t need any tools but your patience and attention to detail.

Above, we have suggested eight different ways of dealing with the problem, so you should reach a good ending quickly.

Don’t forget to read other articles if you have more issues with Roku or Netflix!

Read Next: Why Does TCL Roku TV Keep Losing Connection?

Nicole B