tcl roku tv channel guide no data available

TCL Roku TV channel guide no data available can be caused by multiple factors, including issues with the service connection.

This is not a rare problem so in this guide, we’ll unveil all possibilities that might have impacted the channel guide on your TCL Roku TV.

To resolve the channel guide no data on your TCL Roku TV, hard reset the device followed by a “channel rescan.” This should refresh the guide and bring back the missing information.

If the guide is still off, deactivate all applied filtering settings, update the firmware of the TCL TV, and conduct a factory reset.

Let’s keep unwrapping the details!

Why Does TCL Roku TV Say No Data Available for Channel Guide?

no data available for channel guide

A service problem is the most often cause leading to guide issues on the TCL Roku TV.

You could be experiencing guide issues on either antenna (OVA) service, or if you’ve signed up for a cable TV contract and the TCL Roku TV is connected with a coaxial cable (cable service).

Here’s everything that might be impacting the TCL Roku TV channel guide:

  • A temporal service issue or corruption in the data.
  • There are active guide filters on the TCL Roku TV.
  • The firmware of the TCL Roku TV is very outdated.
  • The channel scan detected only a few channels.
  • A temporal power or software issue with the TCL TV.
  • A hosting/server outage on Roku or TCL’s end.

Let’s next continue with the troubleshooting!

TCL Roku TV Channel Guide No Data Available – Fixed!

Tip: Follow the instructions in the below’s guide in chronological order!

1. Reset All Channel Guide Filters!

reset all channel guide filters

An active guide channel filter might be hiding most of the available broadcasts for streaming and resulting in the “No Data” message.

For example, if you’ve set the guide to only look and search for premium channels or broadcasts that are not available to you, no data will be available.

  • To reset an active TV guide channel filter, access the guide and press the star (*) button on the remote control. 

If that doesn’t lift off the applied filters, view the on-screen instructions to manually uncheck the applied filtering settings. This way you’ll be able to view the true contents of the channel guide.

Note: To view particular channels at all times, the filtering settings could be left active!

2. Hard Reset the TCL Roku TV Device!

hard reset the tcl roku tv device

To address any temporal issues with the TCL Roku TV, proceed with a hard reset on the TV.

This method of reset will not erase any content or information on the TV but will only reset the power flow of the device and fix underlying software bugs and glitches.

Keep reading to learn how to conduct a hard reset on the TCL Roku TV:

  1. Push the power button on the Roku remote.
  2. Once the TV powers off, unplug the power cable.
  3. When the TV is unplugged, wait for 60 seconds.
  4. Reconnect the power cable of the TV to power.
  5. Press the power button on the remote control.
  6. Once the TV turns on, check the channel guide.
Note: Inspect all cables and equipment of the TV while the device is unplugged!

3. Re-Scan for Available TV Channels

rescan for available tv channels

The first channel scan on the TCL Roku TV might have been incomplete, which will result in no channels being added to the TV guide.

To make sure the Roku TV has truly added all channels available, (either via antenna or cable service), perform a complete channel rescan!

Here are the instructions to perform a channel rescan on your TCL Roku TV:

  1. Press the “Home” button on the Roku remote control.
  2. Highlight the “Settings” option and press “OK” next.
  3. Go to “TV Inputs” and choose “Broadcast TV”.
  4. Press on “Set up Input” or “Scan for Channels”.
  5. Follow the on-screen instructions to complete.
Info: Based on the type of service that the TV detects, the name of the particular settings above might differ. 

So use Roku’s user manual for the exact steps and instructions as per the model.

4. Reconnect Antenna/Service Cable

reconnect antenna service cable

No matter whether you’re using an indoor/outdoor antenna or potentially a service cable, a way to refresh the guide is unplugging the receiver’s cable.

If there was a problem with the signal conversion in the in-built tuner of the TCL Roku TV, no data will be available in the TV guide!

How to Reconnect Antenna Cable?

Disconnect the antenna cable from the back of the TCL Roku TV and from the port on the antenna if it’s indoors.

If using an outdoor antenna, make sure it is properly positioned and elevated while the cable is disconnected.

Plug the antenna cable back in after 5 minutes.

How to Reconnect Service (Coax) Cable?

reconnect service coax cable

Unplug the coaxial cable from your TV and from the service outlet.

Wait for at least 60 seconds until the digital signal is refreshed and plug the antenna cable back into the TCL TV.

Finally, inspect the condition of the coaxial cable and determine whether is damaged or not.

Alert: Any equipment damage or service outages must be discussed with your provider!

5. Update the TCL Roku TV

The content of the TV channel guide may not be visible if the TV is running on an outdated firmware version.

Assuming that your TCL Roku TV is connected to Wi-Fi, your next step is to check whether a newer version has come out for the TV and update it to the latest firmware!

update the tcl roku tv

Here’s how to update the firmware of your TCL Roku TV in easy steps:

  1. From the home page of the TV, navigate to “Settings”.
  2. Then, press “System” and then press “System Update”.
  3. Press the “Check Now” button to identify a new firmware.
  4. Optional: if a new update is available, press “Start Update”.
  5. Finally, wait until the TCL Roku TV has applied the update.

TCL Roku TV Firmware Update Keeps Failing?

  • Inspect the Wi-Fi or Ethernet connection of the TCL TV.
  • Hard reset the network router by unplugging it from power.
  • Re-scan for firmware updates in the “System Update” tab.
  • Re-check the 6-digit authorization PIN that is later required.
Note: If the problem is on Roku/TCL’s end, the cause will soon be addressed!

6. Initialize the TCL Roku TV’s Software!

initialize the tcl roku tv firmware

The “factory reset” is going to erase all content, settings, and applications on the TCL Roku TV, potentially fixing the guide problem you’re continuously encountering.

Although you will lose the information stored on the TV, it is worth applying the reset if you’re still unable to use the guide!

Follow these steps to conduct a factory reset on the TCL Roku TV in quick steps:

  1. Open the Settings tab on your TCL Roku television.
  2. Navigate to “System” > “Advanced System Settings”.
  3. Scroll downwards in the tab and select “Factory Reset”.
  4. Choose “Factory Reset Everything” from the options.
  5. Confirm the process by entering the on-screen code.
  6. Follow any necessary on-screen instructions next.
Alert: The factory reset may keep the TV occupied for up to 3-4 minutes!

Does TCL Roku TV Support Antenna/Cable TV?

does tcl roku tv support antenna cable tv

Yes, absolutely!

Connecting an antenna or service cable (coax) to the TCL Roku TV will surely activate the device’s in-built tuner.

Then, you will gain access to the “Channel Scan” setting and be provided with all channels your equipment is compatible with.

How to Connect TCL Roku TV With Antenna?

  • Position the indoor/outdoor antenna and lead the antenna cable to the back of the TV. Locate the “satellite IN” port on the TCL Roku TV and connect the antenna cable.

How to Connect TCL Roku TV With Service Cable?

connect tcl roku with service cable
  • Connect the coaxial cable with the service outlet and find the “Coax In” port on the back of the TCL Roku TV. Plug the cable on the back of the TV and scan for channels.
Note: With some providers, the channels may get automatically added to your TV lineup!

Need More Help?

In case the channel guide still shows “no data available”, then you might use some qualified help, since the issue might not be on your side.

contact roku customer support

So, contact Roku Support to discuss this hurdle further and hopefully discover a solution.

Best of luck!

Quick Recap:

Hence, whenever the TCL Roku TV channel guide no data available message appears, hard reset the TV first and re-scan for lost/undetected channels. If the problem persists, reconnect the service cable of the TCL Roku TV and ultimately perform a factory reset.

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Nicole B