shark ion robot won't connect to wifi

Wondering why the Shark ION robot won’t connect to WiFi? Keep reading!

Shark robots are pretty efficient and common when it comes to robot features and remote control via the Shark ION app.

But the horrible situation appears when the Shark ION vacuum is not connecting to the WiFi and you have to waste a lot of your time trying to reconnect. 

When the Shark IOS can’t connect to the WiFi the reason is most of the time related to a weak internet signal. The problem could also be on your Shark ION robot’s side so the solution includes a thorough inspection of your setup.

Let’s next learn more about why the Shark ION robot won’t connect to the WiFi:

Why Shark Won’t Connect To WiFi?

why my shark wont connect

There are multiple aspects to this question and to identify the culprit we need to take a look at ALL possibilities behind the connection issue. 

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Here’s why your Shark ION robot can’t connect to the WiFi:

  • An issue with your Router/Modem
  • Shark ION robot problem
  • SharkClean Application Issue
  • Unsupported WiFi frequency

The reason why your Shark ION robot is not connecting to the WiFi is definitely related to one of the above-mentioned causes.

Luckily we’ve found a solution for each of them so let’s jump in!

How To Fix When Shark ION Robot Won’t Connect To WiFi?

how to fix shark ion robot

If your Shark robot is not connected to WiFi, it may lead to many problems such as unscheduled cleaning or random stops.

Before getting started, make sure you have installed the SharkClean app on your mobile device and tested your WiFi for issues. 

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When you’re ready let’s jump into the first solution!

Solution #1 Power Cycle Your Router!

The first thing you need to do is to restart your WiFi router. When your Shark robot is not connecting to WiFi, chances are that other devices won’t connect as well.

By power cycling the router you will refresh the memory and WiFi connection. Then we’ll be able to connect.

Here is how you can power cycle your router:

  1. Turn OFF the router. 
  2. Unplug the router from the power source. 
  3. Wait for 60 seconds
  4. Plug back the router into the outlet. 
  5. Switched ON the router. 
  6. Connect your robot to WiFi by using the SharkClean app. 
Tip: Disconnect devices from the WiFi to boost the connection’s performance and speed.

Solution #2 Restart Shark Robot

restart the shark robot

After resetting your internet connection, if the robot cannot connect to the network, then restart the robot.

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Something the reason could be the communication between the robot and the app so restarting the cleaner comes next.

Note: Before restarting, make sure that the robot battery is not low! 

Here is how you can restart the Shark ION robot:

  1. Separate the robot from the dock station. 
  2. Turn off the robot by pressing the Power Switch
  3. Wait for at least 60 seconds.
  4. Turn on the robot. 
  5. Open the SharkClean app
  6. Connect your robot back to WiFi. 
Tip: Ensure to connect your mobile and robot to the same home network!

Solution #3 Update/Reinstall SharkClean App!

update or reinstall app

The next best step is to perform an update or clean reinstallation on the SharkClean application since this is the main connection driver.

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When the application is out of order, there is a high chance that the Shark robot will get disconnected.

  • It’s always better to Uninstall > Install the app for a fresh start!

This will clear the cache data, thus disconnecting your Shark robot, so then you can establish the connection from scratch.

You can download the SharkClean app from Google Play for Android or the App Store for iOS devices. 

Connect Shark Robot To App?

Setting up the Shark robot to the app is easy. Open the SharkClean app on your device and tap on the Plus (+) symbol.

Next, press the Dock + Max buttons on the device simultaneously and connect your phone to the Shark (temporary) connection.

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Then you can choose the home WiFi network and connect your app and robot.

Tip: You can also scan the QR Code on the bottom of your robot for manual pairing!

Solution #4 Resolve Interference!

resolve  the interference

Device interference plays a very important role when all your smart home devices are connected to the same network.

Maybe that’s why you are facing trouble in creating a connection between the robot and WiFi.

Here are some possible causes of interference on your WiFi:

  • WiFi adapters and extenders
  • A connected device is Downloading/Uploading
  • Unsupported WiFi Frequency

In addition, devices such as microwaves, baby monitors, and other WiFi devices could be slowing down or impacting your WiFi.

It’s important to turn OFF such devices (temporarily) to disconnect them from the WiFi for as long as you’re troubleshooting.

Tip: You can also share a hotspot from your smartphone to test with!

Solution #5 Move Robot Near To Router!

move robot near router

If your Shark robot continuously loses its connection to the WiFi, then it confirms that your WiFi signals are not strong enough to reach out to the robot.

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Moving your router closer to your robot will be helpful and will boost the connection between both parties.

In case that helped, but if you don’t want to relocate your router keep reading!

Solution #6 Switch To 2.4GHz Network

If your Shark ION won’t connect to WiFi, then there may be a chance that your network frequency is incompatible with the Shark robot.

Taking care of the right frequency is necessary because Shark robots only work with 2.4GHz broadband WiFi. 

  • In case you’re attempting to connect your Shark robot to 5Ghz WiFi, it won’t work!

Here is how to check your network frequency:

Frequency Check – Android

frequency check on android
  1. Go to the WiFi Settings
  2. Connect your device to the network. 
  3. Tap on the icon in front of your WiFi name. 
  4. Check your network frequency under the Frequency section. 
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Frequency Check – iPhone

  1. Go to Settings > WiFi
  2. Connect your device to the network.
  3. Tap on the signal icon from the front of the network name. 
  4. Check your Network Frequency
Note: Network frequency 2.4Ghz is way better for long-distance connection!

Solution #7 Factory Reset Shark Robot 

factory reset robot

The final and most-powerful solution is to Factory Reset the Shark robot, which will revert ALL of the settings and configuration to default.

This will allow us to reconnect the robot to the phone and re-establish the WiFi connection from scratch.

Here is how you can Factory Reset the Shark robot:

  1. Open the SharkClean app.
  2. Go to the app Settings.
  3. Tap on the Factory Reset button from the list. 
  4. Confirm to start the reset process. 
  5. The robot will automatically reset its all settings within a couple of minutes. 
  6. As the reset completes, you will receive a notification on the app. 
  7. Now set up your robot in the app and start from scratch.
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It’s not super important to double-check whether your WiFi is intact, otherwise, we still can’t draw conclusions.

Test your WiFi with a secondary device to confirm its functionality!

Need Professional Help?

need a professional help

In case you’re unable to connect your Shark ION robot to the WiFi, regardless of what you try, it’s time to seek some help.

Simply Contact SharkClean and report your problem. With a bit of luck, the team of professionals will find the culprit or who knows, maybe approve your warranty!

Tip: Also share what you’ve already attempted to save as much time as possible!

Quick Recap:

Whenever your Shark ION robot does not connect to the WiFi, perform a Power Cycle on your robot, router, and on your mobile phone. Then resolve any interference with the WiFi connection and make sure that you’re using the 2.4Ghz broadband.

READ ALSO:  Shark Vacuum Making Loud Noise? Fix Guide

Final Thoughts:

We have covered all possible ways to fix when the Shark ION robot won’t connect to WiFi.

What we’ve learned is that we need to use 2.4Ghz WiFi and check whether the connection is intact, prior to connecting the robot.

In addition, we’ve also learned how to solve SharkClean app issues, which could also be the culprit.

In case you’re interested in more content for Shark robot check out our blog!