schlage encode not connecting to app

Is your Schlage Encode not connecting to the app? We can help you fix it!

All the Schlage security devices connect to Schlage Home on your phone and then to the dedicated server.

But sometimes, you might face issues when connecting to the Home app.

When the Schlage Encode can’t connect to the app, you must verify the network settings and strength. Next, check the batteries or Bluetooth settings, clear the app cache, or reset the device.

Read below all you can do to connect the Schlage Encode to the Schlage Home app!

Schlage Encode Not Connecting To App – 8 Fixes!

Solution #1: Verify The Network Settings

schlage encode not connecting to app

Your Schlage Encode won’t connect to the app when some of the network settings are improper.

Since the Schlage Encode uses your phone as a medium to connect to the network, your phone’s Wi-Fi must be correct.

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Ensure the following:

  • Your phone is connected to your home Wi-Fi.
  • The home Wi-Fi it is connected to is a 2.4GHz network.
  • Your phone’s Bluetooth is turned on.

Why 2.4GHz?

why use 2.4ghz

A 2.4GHz network is necessary instead of 5GHz because smart locks need to transmit data across long distances. 2.4GHz’s range is wide, while 5GHz is faster.

The smart lock doesn’t need a lot of data, so it is designed to work well with only 2.4GHz.

  1. Open your phone’s Wi-Fi settings.
  2. Check if there are two available connections.
  3. If you are connected to 5GHz, quickly switch to 2.4GHz.
  4. Try connecting the Schlage Encode again.

Bluetooth, on the other hand, is necessary for the initial setup. Perhaps you have forgotten to turn it on!

Note: You can't connect your Schlage Encode to the app using cellular data. That's because your lock needs to connect to the router.

Solution #2: Check The Network Coverage

checking the network coverage

If you have already checked all the requirements as determined above, one more thing necessary is to ensure the coverage.

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In large houses or apartments, your router might not reach the door where the Encode is installed.

Here is how you can check that:

  1. Stay beside the Schlage Encode with your phone in your hands.
  2. Swipe down on your phone’s screen.
  3. Check the Wi-Fi strength where you stand.

Is the Wi-Fi weak in that spot? Then it can’t reach the Schlage Encode.

How To Work Around That?

There are different ways to improve the Wi-Fi strength in a spot where you need a better signal.

Some are very simple:

  • Move your router closer to that spot. The closer, the stronger the signal.
  • Check if there are many objects or furniture in between and remove them.
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Use Echo Dot

using echo dot

Do you have an Echo Dot or other device of the Echo family? You can use your Echo to become a signal repeater.

It must be placed near the Schlage Encode, of course.

  1. Open the Alexa app.
  2. Go to the Devices section.
  3. Select the Echo device.
  4. Choose “Settings” on your Echo device.
  5. Scroll down until you find the Amazon Sidewalk option.
  6. Toggle it to “on.”
  7. Confirm.

That way, your Schlage Encode must be able to pick up the Echo Dot’s Wi-Fi.

Note: Perhaps you only have one router, can't move it from its place, and don't have an Echo Dot. In that case, you will have to buy a signal repeater, unfortunately.

Solution #3: Assess The Battery

assessing the battery

Many things could go wrong with batteries, so you will face the Schlage encode lock not connecting to the app.

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They might be fitted badly, old, or damaged (which can leak mercury into your lock).

Sometimes, your Schlage Encode turns on, but the batteries being old will compromise some functions, such as Wi-Fi connectivity.

So do the following:

  1. Detach the cover.
  2. Pull out the battery holder.
  3. Check if the batteries are placed correctly.
  4. Remove them and check their physical condition.

Is any of the batteries creased, burned, or with dried brown liquid? If that’s the case, the battery must be thrown out and replaced. 

When putting the batteries back in, check if they fit with the right sides to the right positions.

Solution #4: Use A Protected Network

using a protected network

Schlage keypads and deadbolts only connect to protected networks because they are high-security devices.

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Perhaps you are trying to set up the Schlage Encode in a building or house area where a protected network is not usually necessary.

Well, you will need to create a protected network for the Encode.

Here are the steps: 

  1. Open a browser.
  2. Enter your router’s IP address (found on its label).
  3. Go to the wireless settings.
  4. Choose a security type for the network (WPA2-PSK/WPA2 is recommended).
  5. Find the “Password” setting and create a strong password;
  6. Save the changes.
  7. Wait for the router to restart.

Once your network has been changed to a protected network, the Schlage Home app and Schlage Encode will be able to connect to it.

Solution #5: Clear The App’s Cache

clearing the app's cache

A different potential culprit behind the lack of connection is the app’s cache.

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If you’ve been using the Schlage Home app for a while (because you already have other Schlage devices), it already has a lot of data.

That data got corrupted and now is preventing the connection of your new Schlage Encode.

So do the following:

  1. Open your Android phone’s settings.
  2. Locate the “Applications” tab.
  3. Click on the Schlage Home app.
  4. Tap on its “Storage.”
  5. Click on “Clear Cache.”

Once you have cleared the cache, open the Schlage Home app and try connecting to your Schlage Encode again!

Solution #6: Manage Your VPN

managing your vpn

An entire other reason behind the connection failure might be the VPN’s settings, in case you have one.

Although the VPN is great for masking your data and protecting your privacy, it can cause issues with security systems.

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There are different approaches you can try, and it is necessary to remember that different VPN clients have specific settings. 

  • Disable the VPN on your phone or router while you try to connect the Schlage Encode to the app. After that, enable the VPN again and see if all runs fine.
  • Go to the VPN’s settings and tweak the info allowed for devices in the network or services that require it. The Schlage servers will require some info about your network to know it is secure.

Solution #7: Check The Bluetooth

checking the bluetooth

We have mentioned that you need to use the phone’s Bluetooth feature when connecting the Schlage Encode for the first time.

If the connection fails at the Bluetooth part, it can indicate an issue with your phone’s Bluetooth capacities.

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Generally speaking, it most likely relates to software.

So here is how you solve it:

Clear The Bluetooth Cache

Further, you can clear the Bluetooth cache on your Android phone. Here is how:

  1. Go to the “Settings.”
  2. Click on “App Manager.”
  3. Tap on “Bluetooth.”
  4. Select “Clear Cache.”

Wait for the process to finish. Then you must restart the phone and try to connect to Schlage Encode again.

Reset The Bluetooth Settings

resetting the bluetooth settings

Beyond clearing the cache, resetting the Bluetooth settings is possible. Here is how you can do that: 

  1. Locate the “Settings.”
  2. Go to “System.”
  3. Click on the “Reset options.”
  4. Then tap on “Reset Wi-Fi, mobile, & Bluetooth.”
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Once the Bluetooth is cleared and reset, connecting to any device should be possible.

Solution #8: Reset The Device

resetting the device

Resetting a device is usually the last step when it doesn’t work.

However, this option can be taken straight up with your Schlage Encode if it is a new device without any custom configurations on it.

The reset should force its firmware to work as intended. Here you go:

  1. Remove the battery cover to access the reset button.
  2. Locate the black circular reset button.
  3. Hold down the reset button.
  4. The LED must flash red.
  5. Continue holding for about 5 seconds.
  6. Release when the red LED flashing stops.
  7. The device will undergo an auto-handling process.
  8. The reset is complete when the LED turns blue.

Once the reset is complete, ensure that the device stays on. If not, check the batteries again as instructed in Solution #3. When all is fine, try connecting to the app again.

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Quick Recap

The Schlage Encode not connecting to the app generally points to issues in your network connection.

The connection is not strong enough near the device, or your phone is using an unsupported frequency.

But the connection will go through once you apply all the solutions listed above. Don’t forget to check more on our blog if you need extra Schlage tips!