schlage encode error could not save

Sometimes you find this Schlage Encode error: it could not save new settings. Issues happen rarely, but one of them is failing to save new settings.

In this guide, we will assist you in resolving the problem swiftly. Therefore, stay with us as we present effective solutions one by one..

In short, to fix the Schlage Encode error “could not save”, check if the batteries are okay. Next, check if the network settings are required, clear the app cache, or disable the vacation mode.

There are eight quick solutions you can apply to make your Schlage Encode save again!

Schlage Encode Error Could Not Save – 8 Solutions

The get the best results, follow the solutions one by one.

Solution #1: Check The Battery

Some users report that the Schlage Encode could not save new settings on the keypad or from the app.

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That issue sometimes is caused by the battery installed on the device. It could be placed badly, damaged, low, or even dead.

So first let’s check on the app:

  1. Open the Schlage app.
  2. Go to your devices.
  3. Locate the Schlage Encode you are having trouble with.
  4. Check its battery level and status.

If the battery shows as very low, it is time to replace or recharge it (if your battery is rechargeable).

If it looks fine, you should check its physical condition.

How To Verify The Battery

verify the battery
  1. Detach the cover.
  2. Pull out the battery holder.
  3. Check if the batteries are placed correctly.
  4. Remove them and check their physical condition.

Batteries can look damaged, burned, dented, or crumpled. If the batteries on your Schlage Encode look like that, it is time to replace them.

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Whether you replace the batteries or not, ensure to put them back in the correct position.

Note: Some keypads can’t work with rechargeable batteries. Even though those are great, you must check the Schlage Encode’s user guide and check which battery type is required.

Solution #2: Verify The Network

verifying the network

Another common cause of the issue at hand is the network being unstable, weak, or incorrect.

First of all, setting up the Schlage Encode requires you to connect the phone to a 2.4GHz network.

If you are using a 5GHz connection, then switch up quickly and try again.

But if the issue persists, do the following:

  • Bring the router closer to the Schlage Encode lock so it can receive data with a stronger connection.
  • Check if there are too many objects (such as furniture and decoration) between the smart lock and the router. You must remove some of them.
  • Also, verify if there are many smart devices in the area. Some of them can cause interference and then your preferences are not saved in the app or in the lock.
  • Position those smart devices in a different manner or disconnect them from the router you are using for the Schlage Encode.
  • If you have more than one router at home, ensure that you distribute well the number of devices linked to each router so each can receive enough data.
Note: For stable 2.4GHz connections, avoid device limits. For extended reach, use multiple routers, repeaters, or Echo Dot as a signal extender.

Solution #3: Clear The App’s Cache

clearing the app’s cache

Whenever you try to change configurations of your Schlage Encode through the app but they don’t go through, you can suspect the app cache.

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The cache’s aim is to help you navigate the app smoothly. But it can aggregate too much data and some of it can corrupt the operations.

Thus do the following:

  1. Open your Android phone’s settings.
  2. Locate the “Applications” tab.
  3. Click on the Schlage Home app.
  4. Tap on its “Storage.”
  5. Click on “Clear Cache.”

Once you have cleared the cache, go back to the app and see if new changes take effect as desired.

Alert: Don’t clear the data for the app. If you do that, you will erase your account’s data and the connection between the Schlage Encode and the app. It will act like a reset on the keypad.

Solution #4: Disable The Vacation Mode

disabling the vacation mode

In case you are trying to make new changes on the Schlage Encode in a physical fashion, it is possible the vacation mode has been enabled.

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Perhaps you activated it by accident, you forgot about it, or a glitch has happened. In any case, deactivating the vacation mode is simple and quick.

  1. Go to the keypad.
  2. Type your current programming code.
  3. Wait for a green light to blink and a beep.

Once the vacation mode is disabled, check if you can make changes again.

Solution #5: Ensure Your Network Is Protected

ensuring your network is protected

Have you installed the Schlage Encode in a place where the router doesn’t use a password?

That can be common in places where you don’t have neighbors or if the router is intended for public use. However, security smart locks require a protected network.

So you will need to reconfigure the router before connecting the lock to the app:

  1. Open a browser.
  2. Enter your router’s IP address (found on its label).
  3. Go to the wireless settings.
  4. Choose a security type for the network (WPA2-PSK/WPA2 is recommended).
  5. Find the “Password” setting and create a strong password.
  6. Save the changes.
  7. Wait for the router to restart.
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Once the new network is protected properly, go to the Schlage app and try connecting to the Schlage Encode again.

The procedure must be successful and then you can adjust the settings as you wish.

Solution #6: Check Your Bluetooth Settings

check your bluetooth settings

Are you trying to set the Schlage Encode with the app or is it already set up? In both cases, the Bluetooth settings might have become wacky.

Schlage Encode uses Bluetooth for pairing with your phone and further uses Wi-Fi to communicate with the Schlage servers.

But if something happens to your phone’s Bluetooth, things go sideways.

  • Deactivate your phone’s Bluetooth, then restart it and the Schlage Encode lock. Afterwards, activate everything again.
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If the above doesn’t work, you should try clearing the cache.

Clear The Bluetooth Cache

clearing the bluetooth cache

Further, you can clear the Bluetooth cache on your Android phone.

Here is how:

  1. Go to “Settings.”
  2. Click on “App Manager.”
  3. Tap on “Bluetooth.”
  4. Select “Clear Cache.”

Once you have cleared the cache, the new interactions between your phone and Bluetooth devices should go smoother than ever.

Alert: Just don’t clear the data for the Bluetooth functionality, or else you will lose connectivity with all your devices.

Solution #7: Update The Firmware

updating the firmware

The miscommunication between Schlage Encode and the app, or the failure in the keypad alone, is also caused by outdated firmware.

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Since the Encode is connected to the Wi-Fi at all times, its protocols must be updated to allow for new configurations.

The issue is when a new update fails to download automatically.

Then you need to do the following:

  1. Access the Schlage app.
  2. Locate your Schlage Encode.
  3. Check its settings.
  4. Locate “Check for firmware update.”

If an update is available, download it and see if changes take effect after. 

Tip: If no update shows up as available, you can restart the lock and the router to trigger a new connection. That can result in the lock finding the new updates.

Solution #8: Reset The Smart Lock

resetting the smart lock

Finally, the saving error will require you to hard reset the smart lock.

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That is an attempt to get the device back to its factory settings, eliminating any glitches that have shown up.

So it will erase all programmed codes and also the connection to your phone.

  1. Remove the battery cover to access the reset button.
  2. Locate the black circular reset button.
  3. Hold down the reset button.
  4. The LED must flash red.
  5. Continue holding for about 5 seconds.
  6. Release when the red LED flashing stops.
  7. The device will undergo an auto-handling process.
  8. The reset is complete when the LED turns blue.

After the reset is complete, check if you can connect the smart lock back to your phone. If that happens, you should be able to reprogram all codes as you wish. 

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Quick Recap

So, we hope you understand how to fix the Schlage Encode error: “could not save”? This error mainly happens due to some configurations that cause a lack of communication between the app and the keypad.

Other times, the issue lies in the keypad precisely, as its firmware is outdated or the batteries are not okay.

Schlage keypads are easy to handle when you know all of their tricks and tips!

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