pluto tv keeps crashing

Are you trying to watch Pluto TV, but it is not working? Sometimes the Pluto TV keeps crashing, and you don’t know what is happening. Finally, we have found the solutions to the issue!

Sometimes the Pluto TV keeps crashing because your network cannot handle all the data or it is not allotting it correctly. However, you might also need to restart or update the TV’s firmware or your Roku device and check the app and your device’s storage capabilities.

It is not hard to troubleshoot the issues preventing you from watching Pluto TV. Follow all the steps below, and you will be able to eliminate the problem.

Pluto TV Keeps Crashing – What Is Happening?

why does my pluto tv keeps crashing

Pluto TV is a great streaming service since it has plenty of shows to watch, and it doesn’t cost you anything.

However, sometimes the Pluto TV keeps crashing on Roku or any other device you use to access it. Then you wonder: what is the cause behind it?

Let’s check below:

Bad Network Connection

It is very simple: if your internet is laggy or slow, you might expect streaming services to crash, freeze or load forever.

TV Doftware

In this case, the fault is your TV’s not being up to date with its latest software version. On the other hand, it could be corrupted.

Corrupted Data

some corrupted data

The issue could lie in the Pluto TV app’s files. The installation may have suffered corruption or the app isn’t the latest.

Pluto TV Servers

Lastly, it is legit to imagine that the Pluto TV servers are having trouble. In that case, you are not the only one suffering from constant crashes/freezes.

Fix Your Pluto TV Crashing

After checking the common causes behind the issue, you might be more than eager to learn how to fix it.

Some solutions are very simple, while others require a bit more work. So, let’s get down to it so you can keep watching entertaining shows!

1. Manage Your Network

manage your network

The simplest solution you can apply if your Pluto TV keeps crashing is to check if your network is doing fine.

Here are the recommended steps to ensure that your connection can get back stronger:

  1. Disconnect other devices from the Wi-Fi;
  2. Turn the TV off;
  3. Turn the router off;
  4. Wait a minute;
  5. Turn the router back on;
  6. Turn the TV back on;
  7. Ensure the TV connects to the Wi-Fi.

After that, first, you must try Pluto TV and see if it crashes. Later you can reconnect other devices to the network.

Note: This method intends to make the router prioritize your TV's data demands. That way, the Pluto TV app will receive all the data it needs to run smoothly.

2. Restart And Reset The Roku Device

If you are watching Pluto TV from a Roku device connected to your TV, it is a great idea to try and reset the Roku device.

restart and reset  your roku

That can refresh the internal system, and the app will stop crashing.

Restart Roku

Before attempting a factory reset, it is a good idea to simply restart the Roku device or TV through its internal system.

Here is how you do it:

  1. Press “Home” on the remote;
  2. Find Settings; 
  3. Enter “System”;
  4. Select Power;
  5. Choose “System Restart.”

Factory Reset Roku

If a simple restart doesn’t solve the issue, you might want to factory reset the Roku device/TV. However, remember that a factory reset will erase all data.

  1. Press “Home” on the remote;
  2. Find Settings; 
  3. Enter “System”;
  4. Choose “Advanced system settings”;
  5. Select “Factory reset everything.”

After the factory reset, install Pluto TV again (if necessary) and check if it works. 

3. Update The Roku System

update the roku system

If you don’t want to reset right away, or if resetting did not work, you can also update the Roku system.

Sometimes the Pluto TV and other apps start malfunctioning because the entire system must be updated.

Here is how:

  1. Press Home on the remote;
  2. Find Settings and then System;
  3. Choose System Update;
  4. Select Check Now;
  5. If there is any update available, install it.
Note: This procedure is valid both for Roku TVs and Roku devices. The system is the same.

4. Verify The Pluto TV App

Whether you are on the Roku system or another system, managing some settings on the Pluto TV app is worth it.

verify the pluto tv app

For example, you can try deleting the app and installing it again.

You could also delete only cache data:

  1. Find the list of apps on your TV’s menu;
  2. Choose the Pluto TV app;
  3. Select its options if available;
  4. Look for “Clear cache,” “Manage data,” or anything similar;
  5. Confirm that you want to clear the cache or clear app data.

Note that the wording for each option can vary across TV models/brands. However, the procedure does the same on every TV.

First, it will erase the data without uninstalling the app. Next, the app must run fine.

Tip: Are you looking to delete and reinstall the app? Simply go to the list of apps, find Pluto TV and check its options. "Delete" is there.

5. Update The TV’s Firmware

update your tv firmware

If you are not using a Roku TV or Roku device, this solution goes out to you.

Updating the TV’s firmware is very important to ensure all apps work as they should.

Most TVs have a simple path to update their firmware:

  1. Open the TV’s main menu;
  2. Navigate to Settings;
  3. Find an option such as “System” or “Software”;
  4. Look for “Check for updates” or “System update”;
  5. Verify if updates are available;
  6. Choose to install the updates if available.
Note: The updating process can take a while, and the TV might restart during it.

6. Check Storage

When some apps on your TV or dongle start crashing, that could also indicate that your device has too many apps installed and other files downloaded.

The storage size of TVs and dongles is very limited, so it is easy to end up filling them. That will degrade the device’s overall performance.

So do this first:

check the tv storage
  1. Open the menu;
  2. Find the Settings;
  3. Choose “My TV,” “System,” or anything similar;
  4. Select “About”;
  5. Enter “Storage”;

The path above might change depending on your TV model/brand. First, however, you should be able to check how much free space is available.

Many TVs have only 8GB of total storage. If that’s your situation, you must allow at least 1GB of free space. 

Allow More Free Space

Allowing more free space on your TV will depend on what system is running.

For example, suppose you have the Amazon Fire system or any similar system that allows you to download files, install APKs, etc.

In that case, you can do this:

  1. Go to the home screen;
  2. Click on “Find”;
  3. Choose “Search”;
  4. Search for the File Explorer;
  5. Install the File Explorer;
  6. Open the File Explorer;
  7. Go to the folder where your downloaded files are;
  8. Delete the files you don’t need anymore.

Use An SD Card On Roku

If you have a Roku device, it may have a port that allows you to insert an SD card.

use sd card on roku

The SD card can be used to install some applications, but it can also be used to expand the native storage.

Here is how you do it:

  1. Insert the SD card (if it has a physical lock, remember to unlock it);
  2. Connect the Roku device;
  3. Turn the TV on;
  4. The TV should display “micro SD card detected”;
  5. Choose the “Format” option;

Wait a bit until the formatting succeeds. After that, the SD card will become a part of the available storage of your Roku device.

What We Learned

Do you know what to do when the Pluto TV keeps crashing? As you have seen above, the issue often stems from the TV’s software or the app malfunctioning.

However, correcting it is simple, and we hope you can return to watching your favorite shows.

Read Next: How To Fix Pluto TV Guide Not Working?

Nicole B