pluto tv can't connect on firestick

Wondering why Pluto TV can’t connect on Firestick? Well, in this guide you’ll learn…Sometimes added Firestick channels may become part of an OS software conflict, caused by misconfigured software settings or firmware issues.

To understand the problem, we will go through all the important details and factors in this guide and of course, uncover the solution!

To fix Pluto TV not working on your Firestick, ensure the streaming device is connected to Wi-Fi, and then clear the app cache and data for the Firestick. These steps can help resolve common issues and improve the app’s functionality.

If the problem is still there, update the firmware of the Firestick and then perform a software factory reset process.

Keep reading to understand more about the problem!

Why Can’t Pluto TV Can’t Connect On Firestick?

why pluto says can't connect on firestick

When Firestick attempts to establish a connection with the Pluto TV servers and the process results in an error, multiple factors can be responsible for the problem.

Users have reported that repeatedly failing to connect with Pluto TV is a primary sign of network connectivity issues.

Let’s review the shared causes for the problem to understand why Pluto isn’t working:

  • There’s a Wi-Fi problem with the Amazon Firestick device.
  • The Pluto TV channel is on an outdated firmware version.
  • The Pluto TV channel is not activated on the Firestick device.
  • The Firestick has encountered a network connectivity issue.
  • There’s a temporary software/hardware issue with the Firestick.
  • The Pluto TV platform is currently not available for viewing.

In order to perceive the problem in-depth, each of the causes above will be addressed in an individual troubleshooting solution.

So keep reading further as we enter the troubleshooting!

Pluto TV Not Working On Firestick7 Proven Solutions!

Tip: Follow the steps in chronological order!

1. Activate the Pluto TV Channel

activate the pluto tv channel

If the connection attempt to Pluto TV on your Firestick keeps failing, it is possible that you haven’t activated the Pluto TV channel.

There are activation steps you must follow on the streaming device to activate the Pluto TV channel for viewing so let’s learn more!

How to Activate Pluto TV On Firestick?

Important: In order to function, the Pluto TV Firestick channel needs activation. 

Right after signing in to Pluto TV on your Firestick, a prompt will require the 6-digit activation code!

  1. Navigate to the “My Pluto TV” website.
  2. Sign in using your Pluto TV credentials.
  3. Locate the 6-digit code needed for action.
  4. Access the Pluto TV app on your Firestick.
  5. Input the 6-digit code to activate the channel.
add pluto tv as a shortcut on firestick

How to Add Pluto TV As a Shortcut On Firestick?

  1. Navigate to the homepage of the Firestick.
  2. Press the 3-square on-screen option.
  3. Scroll to the last row of the options menu.
  4. Open the Pluto TV app by highlighting it.
  5. Hit the “OK” button on the remote control.
  6. Check if accessing Pluto TV is now possible.
Tip: You could also create a shortcut for the Pluto TV channel on your Firestick!

2. Check the Internet Connection!

One of the reasons why the Pluto TV connection attempt fails is a faulty internet connection on the streaming device.

If the Firestick gets disconnected from Wi-Fi or there is a problem with the network device (router or modem), Pluto TV will be inaccessible on your Fire TV device.

check the internet connection

Here’s how to reconnect the Firestick to Wi-Fi in easy-to-follow instructions:

  1. Use the Fire TV remote to highlight “Settings”.
  2. Navigate to the “Network” tab on your Fire TV.
  3. Select your home router’s WiFi SSID connection.
  4. On the next page, insert the Wi-Fi password.
  5. Press the “Connect” button to connect to WiFi.

How to Optimize the WiFi Connection?

Another problem related to the internet connectivity on the Firestick is the network settings.

In case of any misconfiguration, the Firestick won’t connect to the Wi-Fi, and Pluto TV won’t work.

  • Reboot your network router.
  • Unpair unused WiFi devices.
  • Deactivate any VPN or Proxy.
  • Test using your mobile hotspot.
Tip: Test the Firestick’s WiFi by using a secondary device!

3. Reboot the Amazon Firestick!

reboot the amazon firestick

It is possible that the Firestick has run into a temporary issue and in order to access the Pluto TV app, you must restart the software first.

The reboot primarily helps when the Firestick is frozen, glitchy, or simply when some of the apps such as Pluto TV are simply not working…

  • Simply Hold the “Play/Pause” button on the Firestick remote for 5 seconds!

Once the Firestick has shut down it will take the device about 20 seconds to reboot. Once the streaming device has started up, attempt to access the Pluto TV app.

Tip: Perform a Power Cycle!

To furthermore refresh the software/hardware of the Firestick, the power cycle is a good option.

Simply unplug the Firestick from the TV’s HDMI and from the power for ~30 seconds. This method will only discharge your Firestick and will not erase anything from the settings or data.

Note: While the Firestick is disconnected, inspect the HDMI connector and the TV’s HDMI port.

4. Clear the Pluto TV Cache & Data

clear the pluto tv cache and data

It is possible that Pluto TV is refusing to function on Firestick due to a fault with the excess data files, also known as app cache & data.

As Pluto TV is continuously used on the Firestick, these files are being generated and stored in the device’s memory, which often suffers corruption!

Follow these steps to clear the cache and data for the Pluto TV app on your Firestick:

  1. Navigate to the Settings of the Firestick and select “Applications”.
  2. Head to the “Manage Installed Applications” tab and scroll down.
  3. Once located, tap on the Pluto TV app and select “Clear Cache”.
  4. Go back to the app settings and press on the “Clear Data” option.
  5. Exit the settings of the Firestick and test the Pluto TV platform.
Note: You must periodically clear the cache and data for Pluto to resolve in-app errors!

5. Update the Firmware of Pluto TV

update the firmware of pluto tv

The reason why Pluto TV can’t connect on Firestick could be due to an outdated firmware version of the platform.

To fix the error given by the Pluto TV platform, this method will teach you how to check for newer Pluto TV versions and respectively update the Pluto TV application.

Follow these instructions to update the firmware of the Pluto TV platform easily:

  1. Access the Settings app on the Firestick device.
  2. Navigate to “Applications” > “App Store” next.
  3. Check the “Turn Automatic Updates” feature.
  4. Wait for the Firestick to detect new firmware versions.


Enabling the automatic Firestick updates may cause multiple applications to start updating at the same time, meaning the Pluto TV app might be further in the queue.

Wait for at least 5 minutes for Pluto TV to receive the latest firmware version and upgrade the app’s firmware!

6. Re-Add the Pluto TV Channel

re-add the pluto tv channel

Removing the Pluto TV channel from your Firestick and then adding it back may resolve any underlying problems with the software files and data.

This method will uncover the instructions for re-adding the Pluto TV channel on the Firestick and resetting all of the app settings.

Follow these steps to re-add the Pluto TV channel from the Firestick in easy steps:

  1. From the home screen of the Firestick, go to “My Stations”.
  2. Scroll down and highlight the Pluto TV app from the list.
  3. Select Pluto TV and press the “Remove Station” option.
  4. Navigate to the Amazon App Store and find Pluto TV.
  5. Press on the “Add Channel” option and you’re ready.
Info: Once Pluto TV is re-added to the Firestick, attempt to access it from the home screen!

7. Initialize the Software of the Firestick

initialize the software of the firestick

It is possible that there’s an underlying fatal hardware/software problem with the Firestick, causing a conflict with the Pluto TV app.

To fix the problem, you must restore the default settings of the Firestick by erasing all of the stored content on the device for a fresh start.

Follow these instructions to factory reset the Firestick device:

  1. First, press the Home button on the Firestick remote.
  2. Navigate to the Settings tab and scroll downwards.
  3. Highlight “My Fire TV” and press “OK” on the remote.
  4. Scroll down and select “Reset to Factory Defaults”.
  5. Confirm that you wish to perform a reset on the Firestick.
  6. Follow the on-screen instructions to initialize the device.
Info: Once the factory reset completes, you will have to set up the Firestick from scratch!

Quick Recap:

Hence, to fix when Pluto TV can’t connect on Firestick, power cycle the streaming device and clear the cache and data of Pluto TV. If the problem is still there, re-add the Pluto TV channel, update the firmware of the Firestick and ultimately perform a factory restoration.

Read Next: Pluto TV Keeps Crashing? – Here’s How to Fix

Nicole B