disney plus no sound on firestick

Don’t panic if you experience a Disney Plus no sound on Firestick issue. You can solve this problem easily by yourself.

But, first, you need to know what causes the streaming to lose sound so that you can perform the appropriate solution.

If you play a documentary or movie on Disney Plus and don’t hear a sound, other apps on your device work just fine, it may be because you need to restart the device. Simply open the Settings menu, find Device, and select Restart. Once your Firestick has restarted, wait for a few seconds and retest the sound.

In this guide, you will learn everything you need to know about Disney Plus not getting sound, including why this bug occurs and what you can do to fix it.

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Enjoy your favorite movies once more when you get your streaming device’s sound working again.

Causes of Disney Plus No Sound on Firestick

If you are having trouble getting sound to work with your Firestick, here are the common causes of the problem.

Keep reading to find out the proven solutions and fixes.

Outdated Software

Amazon brings updates to their devices for bug fixes and upgrades from time to time.

If you don’t update your device’s software, things start to mess up, and no sound will come out. To overcome this problem, always keep your device up to date.

Background Apps

If the no sound on Disney Plus with Firestick keeps haunting you, the background apps may be the culprit.

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If you use your device for a long time, the Disney Plus app may lose sound temporarily. To fix this, clear the cache of your installed applications.

Non-Compatible Audio Settings

Disney Plus was launched to be compatible with various devices and platforms, including laptops, smartphones, smart TVs, and gaming consoles.

However, sometimes, the device has some issues with the streaming device that causes the sound not to work. To fix this, you need to change some settings.

HDMI Port Does Not Support Audio

The HDMI port your Firestick is connected to may not support audio at all.

If this is the case, try a different port or enable HDMI Audio by making it one of your Playback Devices.

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If you suspect that your Firestick is broken, thus causing problems, reset it to factory settings.

Doing this will delete all changes and return your device to its original settings when you first bought it.

How to Fix Disney Plus No Sound on Firestick

fix disney plus no sound on firestick

Now you have proper knowledge of why no sound comes out of your Firestick when using the Disney Plus application.

Let us walk you through the common fixes and proven solutions to get the app working in no time.

Solution #1: Check Firestick Volume Levels

check the tv volume level

The first step to fixing your Disney Plus no sound on Firestick issue is to check if your device is on mute or at very low volume levels.

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You may also want to turn on your speakers. These may seem like tips, but you may forget them easily.

  1. Press the Mute button on your Firestick and TV remotes. 
  2. If you have connected a speaker system, experiment with Mute and Volume buttons.

Note: If you are still facing the same issue, you have to adopt other methods such as restarting your Firestick, updating Disney Plus, and many more.

Solution #2: Restart Your Firestick

Losing sound on your Firestick is a common problem. You may experience this due to temporary connectivity issues.

When this happens, all you need to do is restart your device. Then, your situation will resolve in just a few minutes.

  1. Click the Settings option.
  2. Select MY Device.
  3. Complete the process.
  4. Hit the Restart button.
  5. After your device reboots, test the sound by playing a movie.
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Note: If the issue persists, there may be bugs in the Disney Plus software. Update the app to the latest version.

Solution #3: Update Disney Plus

update your disney plus

Due to the lack of the latest update, your Disney Plus may not work properly, causing you to hear no sounds when watching a movie.

In this case, install the up-to-date version of the app.

  1. To update the Disney Plus app, log in to your account and go to Update.
  2. You will see the Disney Life option.
  3. If any new version is available, click on the Update button to download it.

Note: Updating your Disney Plus depends on your internet connection. How fast it is will determine how long it will take for the process to complete.

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Solution #4: Clear Disney Plus Cache

If you have been using Disney Plus for a long time, the background apps may cause the streaming device to mess up.

When this happens, the app loses sound temporarily but can’t be fixed with a simple clearing of the cache.

  1. Press the Home button on the Firestick.
  2. Open Settings and select Applications.
  3. Find and click Manage Installed Application.
  4. Select Disney Plus from the list.
  5. Tap the Clear Cache option.

Note: Once finished, restart the device before testing the Disney Plus app again.

Solution #5: Turn Off Dolby Digital Plus

turn off dolby digital

Have you tried fixing the problem by clearing the cache, but it did not work? IF YES, then turn off your Dolby Digital Plus.

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Dolby Digital technology may be backward compatible with the streaming service.

  1. Under the Settings menu on your Firestick, look for Display; Sounds.
  2. Select Audio and search for Dolby Digital Output.
  3. Open it, then turn OFF the Dolby Digital Plus. 

If this doesn’t resolve the issue, uninstall and reinstall the Disney Plus app. To do this,  go to Settings > Applications > Disney Plus > Uninstall.

Power off the device fully, then turn it back on. Once done, re-download the application by going to Search. 

Enter Disney Plus and select the Disney Plus app. Then, click Download. Log back in with your existing username and password.

Solution #6: Update Your Firestick Firmware

update your firetv

A quick systems update can sometimes solve the problem. Generally, your Amazon Firestick automatically checks for updates.

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But you can also manually update your device with these easy steps:

  1. Open the Settings menu.
  2. Select My Fire TV or Device.
  3. Load the About screen.
  4. Click Install System Update to start the update.

Note: Make sure you have a stable internet connection for the update to work. Also, make sure your device is connected before downloading and installing updates.

Read Next: How To Connect Firestick To WiFi With Computer?

Last Thoughts

If Disney Plus no sound on Firestick ruins your movie nights, you will find what causes the issue and what you can do to fix it in this guide.

In short, if you encounter Disney Plus sound problems on your Firestick, first test out the streaming service on your other device. If it works, then the problem should be on your Amazon device. To fix this, restart your Firestick. Go to Setting > Device > Restart.

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Allow the device to restart for a few seconds, then retest the sound of your Disney Plus app. 

If the problem does not go away even with the given solutions, contact the Amazon technical team for additional assistance.

If you find this post useful, but your Amazon Firestick has another issue, you will surely find the solutions in our blog.