amazon prime sound issues

Amazon prime sound issues are quite common. Whether it is intermittent audio cut-outs or having no sound at all, these issues need to be addressed right away.

What is the point of watching our favorite movies and TV shows when we cannot even hear it?

Luckily, you can solve this problem in just a few steps! Let us find out how you can fix your Amazon Prime so you can enjoy your streaming experience again.

What Causes Amazon Prime to Have No Sound?

reasons for amazon prime sound issues

With the increasing complexity of technology, finding the specific cause to our gadget’s problems can be difficult. However, for Amazon prime sound issues, there are some factors that can explain why.

HDMI Cable

First, check your HDMI cable and make sure you are using the correct one. HDMI cables may look the same, but not all of them are updated.

There is a possibility that your HDMI cable cannot transmit uncompressed digital audio and video from your TV and computer monitor.

Double check the version of your HDMI cable before you purchase it. 

Incompatible Device

Another possible reason why Amazon prime no sound happens is incompatibility. While Amazon Prime supports several device types, some gadgets are still incompatible.

We recommend that you watch Amazon Prime through authorized brands of Smart TVs, smartphones, consoles, and Roku, Chromecast, and more.

In relation to your device settings, disrupted and muted audio can also occur if your Smart TV is connected to an A/V receiver, but the receiver is turned off.

Volume Settings

Amazon prime no sound can also be caused by low or muted volume. The volume settings on your device may not be configured properly. In this case, increase the volume and check your audio output settings.

Steps to Fix Amazon Prime Sound Issues

how to fix amazon prime sound issues

Experiencing Amazon Prime sound issues makes streaming unbearable. If you ever encounter this problem, it is best to solve it before it goes out of hand.

Here are six techniques that you can try!

# Restart your Device

restart prime

Perhaps the first step in fixing any tech problem is to restart the device. In this case, you might need to restart any of the following: your streaming device, internet modem, or router.

Why? Well most problems in Amazon Prime are due to intermittent internet connections and poor bandwidth.

By rebooting your device, the sound issues can be solved. It may also solve other problems.

Remember to restart your device properly by unplugging it, then plug it back after a few seconds. Launch the Amazon Prime again to check if the issue still occurs.

# Keep Your Software Updated

update prime software

Outdated software is also a primary cause of Amazon Prime no sound. For your device to run effectively, you need to keep your software updated.

For Fire TV Stick users, here are the steps to update the software.

  • On your Amazon Fire TV or Stick, go to Settings
  • Select System, then About
  • Chose Software Version and click Check for System Update

Doing this will update your software which can fix any existing bugs that have caused some features to malfunction.

# Double Check the Cables

prime cabling

If the audio is not working as you stream on Amazon Prime, it’s probably caused by unstable or incorrect HDMI cable connections.

Remember, this problem does not refer to On-Screen displays, but an issue with the HDMI inputs.

Uncompressed digital audio is transmitted through these inputs. Using the wrong cables can cause not only sound problems but may also affect your display.

Most devices will prompt a signal message, indicating an error with the connection.

To ensure your audio will work properly, it is best to use HDMI 2.0 or better and supports 4k and 2k video.

You can also purchase the correct HDMI cable from Amazon and other authorized stores. Simply mention that you will be using the HDMI cable for Amazon Prime.

# Change Your Audio Settings

prime audio

As discussed earlier, the audio problems may be caused by your settings itself. It is highly likely that your audio is muted or set in the lowest volume.

Double check your settings and turn off the DD+ option.

Here’s how:

  1. On your Amazon Fire TV or Stick, go to the Display and Sounds settings
  2. Click Audio
  3. Select Dolby Digital Output, and turn off DD+
  4. Try opening the video again

For this technique to work, your receiver must be compatible to DD+ to have the DD+ audio setting.

# Update Firmware

prime firmware

If your hardware seems to be fine, then you should try to update your device firmware.

Your current firmware may not be compatible with Amazon Prime anymore, so you need to scan for firmware changes in the devices you are using for Amazon Prime.

You should also make it a habit to update your firmware as soon as an update is released.

Aside from fixing your Amazon Prime sound issues, having the latest firmware can also improve the features of your device, solve bugs, and enhance its security.

# Relaunch or Reinstall the Application

prime relaunch

The last possible solution we will discuss is by relaunching the application. Your application may encounter some bugs that can be caused by long usage and data overload.

The steps are as follows:

Step 1. On the Fire TV homepage, go to Settings

Step 2. Click on Applications, then select Manage Installed Applications

Step 3. Choose the Amazon Prime Video on Fire TV

Step 4. Select Force Close

Step 5. Launch the application once again

In case this does not work, you can simply delete it and reinstall the application. Remember that deleting the app will also erase existing data, cache, and settings.

But do not worry, deleting it will help you solve the problem and the app can restore its original settings. 

  • On the Fire TV homepage, go to Settings
  • Click on Applications, then select Manage Installed Applications
  • Find the Amazon Prime App and uninstall it

Remember to download the application again. The newly installed app will have factory settings.

Final Thoughts

If this issue still occurs, we recommend that you reach out to Amazon Prime customer service for further assistance.

But if the sound issue is caused by your hardware problems, then you should contact your device’s manufacturer.

It is important that you fix Amazon Prime sound issues as soon as you detect it. You can solve this kind of problem easily as long as you follow the steps.

We hope you learned a lot from this guide, especially in terms of troubleshooting and finding workarounds.

Nicole B