Is your Disney Plus account blocked? If you experience an issue that prevents you from logging in, there can be a wide number of possibilities for why this happened.
It’s vital you know the cause to avoid getting your account blocked again.
The most likely reason why your Disney account is locked is unauthorized use of the account. You will need to reset your password to protect your account when this happens. Also, log out of all devices to keep your account secure.
Disney Plus has millions of subscribers and a pretty good interface. You barely face any major issues with it all.
But if you do, you may contact Disney Plus support and state the error.
They’ll look into the cause of the problem and suggest the best fix for your situation.
Why Is My Disney Plus Account Blocked?
If you are getting the error message that your Disney Plus account is blocked, it can be due to several reasons.
Here are a few of them and what you can do to resolve the issue.
Suspicious Login Activity
If you sign in from an unusual location or a new device, Disney Plus will tag the activity suspicious and block your account for security.
This can also happen if you use VPN, which changes your IP address and location.
Unauthorized Use of Account
Someone may be trying to access your account using the wrong credentials.
After three failed attempts, the streaming device will block your account.
Changed Password
Walt Disney uses a unified user registration system across its digital products, which means login details will be the same for all their services.
If you changed your password for another Disney service, it would be your new password to your Disney Plus account.
How to Unlock My Disney Plus Account – Best Solutions!
If your account is blocked for any of the above reasons, it is definitely inconvenient, and you have to get it fixed.
Before you contact customer support, try the following solutions first so you can get back to streaming as soon as possible.
Solution #1: Update the Disney Plus App
If you are running an outdated version of Disney Plus, the app may not work as well as it’s supposed to.
No matter what device you use to stream Disney Plus, they are always updating it to ensure optimum performance.
Updating the Disney Plus app should fix minor issues that you might not even notice.
There are also instances when you update the software on your streaming device, it can disrupt the current operation of Disney Plus and can show the account blocked error.
If you are experiencing this issue, the first thing you can do is to check if your Disney Plus app needs updating.
If it does, promptly update it and see if this resolves the issue.
- To update the app, search for it from the app store of your streaming device.
- Select Disney Plus and Install.
Solution #2: Check Connection and Restart Your Router
Disney Plus requires a fast and stable internet connection to work. If the device you are using to stream is experiencing intermittent connection, you will have a hard time logging in.
It will even sometimes show you the Disney Plus blocked account error.
To resolve this issue, one of the steps you can take is to restart your router:
- Power cycle your router.
- Leave it unplugged for at least 2 minutes.
- Plug it back in and turn it on.
- Wait for the internet and try logging in to your Disney Plus account.
Note: Try disconnecting other devices that are connected to the same network to check if your streaming device is connecting to the internet properly.
You can also change the location of your router to make sure that it has a good line of sight to your streaming device.
Solution #3: Clear App Cache and Reinstall the App
If you tried updating the app and restarting your device, but they do not work, try deleting the Disney Plus app.
However, before you remove the app, you will need to clear the app cache so software errors causing the account problems are also removed.
Clearing the app cache is different on different devices. However, the steps are similar and straightforward.
You will need to navigate to the device Settings, then go to Apps, select Disney+, and select Clear Data and Clear Cache.
You should be able to do this on different devices that can install Disney Plus like Android, iOS, Chromecast, Fire TV, Fire TV Stick, PlayStation, Xbox, and Xfinity devices.
Here are the steps to clear the app cache before reinstalling the app:
- Go to Settings, then Applications.
- Choose Disney+.
- Click both Clear Data and Clear Cache.
Then, reinstall it again by going to the app store and searching for Disney Plus.
After you reinstall the app, try logging in again and start streaming to see if you are still experiencing the same problem.
Note: Once you have installed the Disney Plus app to your device, log in again with your existing username and password.
Solution #4: Logout From All Devices
If reinstalling the app does not work, force all devices to log out. This will cause all authorized devices to log out of the Disney App and permit new devices.
- Log in to your Disney Plus account on the official website.
- Move your mouse over the Profile icon and click Account from the dropdown menu.
- Click Log out of all devices.
- Enter your password and tap Log Out.
- Log back into Disney Plus on your streaming device and see if the error persists.
Note: This step should clear out all unauthorized devices and help you regain the use of your Disney Plus account.
Remember that if you perform this step, you will have to log in to all devices before you can stream.
Solution #5: Reset Your Password
How do I log into my Disney Plus account when it blocked me?
If you suspect your Disney Plus account is compromised, reset your password and log out of all devices to keep it secured.
- From the official Disney Plus website, click Log in.
- Enter your email address and click Continue.
- Then, click FORGOT PASSWORD?.
- Wait for an email, enter the code, and click Continue.
- Enter a new password and click Continue.
Note: Use your new password to log in to your Disney Plus account on any streaming device.
Read Next: How to Fix Disney Plus No Sound on Firestick?
Thus, if you suspect someone is trying to use your Disney Plus account, reset your password. This will ensure that you have a valid password and give you the option to log out of all devices. To reset the password, go to the official Disney Plus website and forget the password.
Note: An email with the code will be sent to you.
Last Thoughts
If a Disney Plus account blocked is your problem, you will find the reasons and the solutions in this article helpful in getting your account back up and running.
If the above troubleshooting steps do not work, contact Disney Plus customer support and state the error message.
They will look into the issue and provide you with the best fix to solve the problem.
If you think this post is helpful but experiencing another issue with your Disney Plus account, our blog can help you understand the problem and give you the appropriate solution.
