Wondering why Samsung wireless subwoofer keeps losing connection? Well, fear not!
Bluetooth connection failure is a very common issue with any soundbar/subwoofer system, so it is nothing new with Samsung as well.
In this guide, we will dive deep and discover the culprit as well as provide you with a chronological guide for you to use in order to troubleshoot efficiently.
The wireless Samsung subwoofer might lose connection due to network issues with the soundbar or outdated firmware. Signal interference from obstructions or nearby wireless devices could also be a cause.
Let’s learn more!
Samsung Wireless Subwoofer Keeps Losing Connection?
In order for a Bluetooth connection with your Samsung subwoofers to fail, there is an obstruction blocking the signal or most likely an underlying software issue.
Let’s then investigate further:
- A wireless or physical Bluetooth obstruction.
- A power problem with the soundbar/subwoofer.
- Outdated firmware of the Samsung soundbar.
- A software issue with the soundbar or subwoofer.
- The subwoofer is too far away from the soundbar.
- The externally connected device might be faulty.
How to Connect Samsung Soundbar to Subwoofer?
In case this was a one-time problem, follow these steps to reconnect the subwoofer:
- Hold the “ID SET” button on the back of the subwoofer.
- Wait for the blue lamp on the back to stop blinking.
- Wait until the red lamp blinks 5 times and stop holding.
- Press any soundbar remote button to wake the device.
- Hold the “ID SET” button on the remote for 5 seconds.
- Stop holding once the soundbar’s blue lamp turns on.
Note: When not paired, the blue lamp of the Samsung soundbar will blink continuously!
Samsung Bluetooth Subwoofer Keeps Disconnecting – Fixed!
Tip: Follow our steps consecutively!
1. Close the Proximity & Reconnect
It is possible that you’ve placed the subwoofer too far away from the soundbar in order for a Bluetooth connection to exist.
The Samsung subwoofer must be in a 5-10 meter radius from the soundbar, in order for a proper Bluetooth connection to exist at all times.
So, relocate the Samsung subwoofer as close to the soundbar as possible!
When you’re ready, hold the “ID SET” button on the subwoofer again. Then, finalize the pairing process again and check if the blue lamp on the back of the subwoofer will now remain solid.
Note: As soon as the blue light starts blinking, it means that the subwoofer is unpaired.
Solid obstructions in between the Samsung soundbar and subwoofer could be blocking the wireless Bluetooth signal.
In order to correct this type of problem, you must ensure that there are no obstructions in-between the soundbar and subwoofer before establishing a connection.
So, dislocate all solid objects, wireless devices, and furniture in between the soundbar and the Samsung subwoofer’s line of sight.
Tip: Test by keeping the Samsung subwoofer and soundbar next to each other!
2. Power Cycle the Subwoofer/Soundbar
The reason why the Bluetooth connection keeps failing on your Samsung subwoofer could be due to power issues with one of the two instances.
The power calculation should resolve the Bluetooth connectivity problem between the Samsung soundbar and the subwoofer like magic!
How to Power Cycle Samsung Subwoofer?
- Unplug the power cable of the subwoofer.
- Hold the “ID SET” button for 10 seconds.
- At the 8th second, reconnect the power.
- Wait for the subwoofer’s light to blink in blue.
- Hold the “ID SET” button again for 5 seconds.
How to Power Cycle Samsung Soundbar?
- Hold the power button on the front of the device.
- Once the soundbar powers off, unplug the power.
- Hold the power button for another 15-20 seconds.
- Connect the Samsung soundbar directly to the wall.
- Turn on the soundbar and then test the connection.
Reminder: You need to wirelessly reconnect the Samsung subwoofer to the soundbar!
3. Inspect the Samsung Soundbar’s WiFi
Another reason why Samsung’s wireless subwoofer keeps losing connection is due to an issue with the network connectivity.
More accurately, the problem might be deciphering into a Wi-Fi-related issue, as a stable connection on the soundbar is required for Bluetooth pairing.
How to Connect Samsung Soundbar to Wi-Fi?
- Hold the “Source” button on the back of the soundbar.
- Choose the “Wi-Fi Mode” option in the controller menu.
- Then, open the SmartThings app on your mobile device.
- Next, press on your soundbar or tap “Add New Device”.
- Connect your phone to the desired soundbar Wi-Fi network.
- Follow the on-screen instructions to establish the connection.
Why is Soundbar Disconnecting from the Wi-Fi?
One of the reasons could be an issue with the network/Wi-Fi equipment.
In order to correct the problem, you must go through some general network troubleshooting tips:
- Unplug the router’s power and service cable for 15 seconds.
- Then, straighten up the router’s antennas as much as possible.
- Try to reduce bandwidth consumption by unpairing devices.
- Use a free internet speed test, to measure your internet speeds.
Note: In case of internet-related issues, contact your service provider for help!
4. Update the Firmware of the Soundbar
An outdated soundbar firmware could result in multiple types of connectivity issues, due to the network protocols being incompatible.
A Samsung soundbar can either be updated through the SmartThings app (no equipment required) or updated externally, via a simple USB flash drive.
How to Update Samsung Soundbar through SmartThings?
- Verify that the soundbar is connected to the Wi-Fi network.
- Unplug the subwoofer, soundbar, and all speakers from power.
- Open the SmartThings app on your connected mobile device.
- Go to the control menu and tap the “☰” Menu icon on the top.
- Then, go to “Information” and press on “Firmware Update”.
- Finally, tap “Update Now” and follow the on-screen instructions.
How to Update Samsung Soundbar via USB?
- First, navigate to the “Samsung Download Center”.
- Select your product type and enter the model number.
- Then, on the support page, navigate to “DOWNLOAD”.
- Next, download the latest firmware and unzip the file.
- Info: Your USB must be formatted into “FAT32” format.
- Connect the USB to a PC and upload the firmware.
- Connect the USB to the USB port on the soundbar.
- Choose the “Input MODE” to “USB” using the remote.
- Hold the “Play/Pause” remote button for 5 seconds.
Info: Update status will be displayed on the soundbar screen throughout the process’s entirety.
5. Switch the Subwoofer’s Power Source!
If the subwoofer keeps unpairing from the soundbar randomly, it could be due to existing power fluctuations caused by the electrical outlet or your AC line.
To diagnose any power problems with the subwoofer, it is recommended to test the device while connected to a trusted source.
So, connect the power cable of the Samsung subwoofer to a trusted electrical outlet and hold the “ID SET” button for 5-7 seconds.
Once you’ve re-established the Bluetooth connection with the soundbar, wait for another 2-3 minutes to test the connection.
Subwoofer Powering Off?
You will notice whenever the soundbar is shutting down because the back lamps will go off.
Whilst the subwoofer is receiving power, the blue lamp on the back panel should either be blinking or stay solid, based on the connectivity state of the device.
Note: The best way to test for outlet power fluctuations is by plugging in a lamp, and observing whether the light will be flickering.
6. Restore the Initial Soundbar Settings
The Bluetooth failure might be resembling an underlying issue with the soundbar’s connectivity settings.
The best way to approach an issue of this caliber is to perform one of the best methods – factory reset and restore the initial configuration of the Samsung device.
Follow these instructions in order to conduct a factory reset on the Samsung soundbar:
- First, turn off the Samsung soundbar by pressing the power button.
- Unplug the power cable of the soundbar from the electrical outlet.
- Locate and hold the “Reset” button on the soundbar’s back panel.
- After 10 seconds, reconnect the soundbar’s power cable to an outlet.
- Finally, turn on the soundbar by holding the power button on the front.
- Hold “ID SET” on the subwoofer to re-establish Bluetooth connection.
Note: All soundbar configurations and settings will be erased after the factory reset!
Whenever a Samsung wireless subwoofer keeps losing connection, the first step should be to power cycle the entire setup.
Further, update the soundbar’s firmware and perform the ultimate factory restoration process on the Samsung soundbar to clear system bugs!
Read Next: Why Is My Samsung Soundbar Subwoofer Quiet?
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