Wondering why is Philips Hue not responding to Alexa and also having issues with Alexa’s connectivity?
Stop right here and keep reading as we’ve found how many people managed to get Alexa responding.
We will uncover everything you need to know and help you get rid of your issue as quickly as possible.
You can try to fix Philips Hue Not Responsive issue by re-adding Alexa to your Philips hue. Connectivity drops are a frequent thing, so restarting both of your devices and power cycling them should also have a good influence on the issue.
Moreover, you can try to update your Alexa and your TV and reinstall the Alexa app to see if that helps.
If those quick troubleshooting guides did not resolve the issue for you, stick around to learn more about the possible causes.
Here we’ve prepared a list of the most commonly reported causes of connection and signal drops between Philips hue and Alexa.
1. Faulty Alexa Application
If the Alexa app doesn’t function properly or corrupt data, we suggest you reinstall the app and try again.
2. Bad internet connectivity
If Philips hue doesn’t respond via Alexa commands, there’s a high possibility that your internet is bad.
3. Temporal malfunction
Sometimes the signal between both of your devices can glitch. In similar situations, you can try re-adding Philips hue to your Alexa.
4. Outdated firmware
If Alexa isn’t running its latest firmware version, there could be connectivity drops between your Philips hue and Alexa.
5. Enabled skills
Sometimes enabled skills could cause conflict between the signal of your Alexa and Philips hue. You can try toggling the feature to see if that will help.
6. Hardware Issue
The last thing that could cause conflict in the signal between your Alexa and Philips hue is a hardware issue of course.
If one of the devices simply refuses to work no matter what efforts you put in, the only choice you will be left with is perhaps, purchasing a brand new device.
However, a hardware problem is quite rare so first, you shall do everything possible at home before making any conclusions.
After a quick tour of what might have gone wrong with one of your devices, it is now time to start troubleshooting.
For this purpose, we’ve prepared a guideline, including only first-hand proven troubleshooting methods at your disposal.
Pro Tip: Follow the solutions in the order they are listed to be able to identify the issue and prevent it from occurring in the future.
We will divide this solution into two parts – power cycling your Philips hue and then power cycling your Alexa.
Before sharing with you anything that is more advanced, we have to first make sure that the issue is not a temporary power glitch.
To power reset your Philips hue effectively, you must be in possession of an official Philips Hue dimmer switch. If you do, simply hold the switch down for up to 15 seconds and then let your device restart.
If you don’t own a dimmer switch, then you will be left with the more simple part which involves dismantling the bulb and mounting it again.
After having Philips Hue aside, it is now time to take a look at your Alexa. It is healthy for Alexa to restart it at least twice a week to avoid unwanted device complications.
Otherwise, you can feel free to perform it every time your device has gone bad or it is just having issues.
We’ve provided you with some steps to make performing this solution easier for you.
- Turn off Alexa and wait for it to cool down.
- Unplug the power adapter from the power source.
- Wait for another 5 minutes.
- Plug the power adapter back in.
- Check if Philips Hue is now responsive to Alexa.
Note: Plug Alexa directly into a wall outlet for this step of the solution.
This is the only way you will make sure that you are directly testing the device and not the power divider/strip.
Another reason that could be causing Alexa to lose connection with your Philips hue bulb, is outdated firmware.
The new interface, features, and options they add with new updates support the connectivity of Alexa with other devices.
This is why it is in your favor to keep Alexa up to date and always with the latest available firmware out there.
We’ve created a list that will help you compare the current version of your Alexa and the newest one available
- Open the Alexa app on your smartphone or visit alexa.Amazon.com
- Choose settings and select the feature called your device.
- Compare the device software with the current latest release.
If the version matches, your Alexa is all good, otherwise you have to contact Amazon to update your device to the newest firmware available.
If you were somehow unable to open the Alexa app whenever you were reviewing the previous method, the app might be guilty of disconnecting with your Philips hue.
Before reinstalling the app, you can try to check it for issues by reopening it a few times.
Keep in mind that to perform a full re-open, you must first remove the app from the RAM memory of your smartphone and then open it.
To reinstall the app, follow the steps we’ve provided you with down below.
- Close the Alexa app and remove it from your RAM memory.
- Go to the settings of your smartphone and enter the Apps tab.
- Locate the Alexa app and click on it to access a specific window.
- Click on clear cache and wait for all logs to be deleted.
- Finally, click on uninstall the app and let your smartphone erase the Alexa app.
After you’ve performed these steps, simply go to your device’s AppStore and download the app again.
Another possible reason for Alexa says Philips hue is not responding is all-enabled skills.
To disable them, you need to make sure that your mobile device is running the latest version of the Alexa app.
Once inside the Alexa app, enter the options and then navigate yourself to the skills tab. Disable all skills you see on the screen, close the app and erase it from the RAM memory of your device.
Then open the Alexa app again and enable all skills back. This solution should perform at its finest if your Alexa app is working correctly and there is nothing wrong with the data, logs, and files of the app.
The whole problem could be due to inappropriate pairing or bad connectivity In that regard you should pair your devices over and check if that solves the problem.
Here is how to do it:
Now your Philips Hue should respond to Alexa and accordingly configure the lightning.
To wrap things up we shall say that keeping your devices up to date as well as power cycling them once in while is the best way to avoid unwanted complications.
On the other hand, configurations remain a fragile part of both devices’ functionality so this is the other thing to pay attention to.
In case your issues continue to persist after reading this post, feel free to reach out to Philips or Alexa customer support for additional assistance.
Read Next: How to Put Alexa to Sleep Mode?
Alexa Skill can lose its connection to Philips hue and may not respond. So, the best way to fix this is to remove the Hue Bulb and re-add it to Alexa App.
We hope that now you know why Philips Hue not responding to Alexa and most importantly that you know how to resolve the problem.
In case you’re interested in more solutions related to issues with Philips Hue or Alexa, don’t hesitate to check our blog.
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