philips hue bridge not connecting

Is your Philips Hue Bridge not connecting to internet? Various reasons cause this issue to occur. The major one is often connectivity problems which you can quickly fix.

You will see other reasons in this article and ways to fix them without hassles.

If your Philips Hue Bridge is not connecting to the internet, try power cycling it by unplugging it for 10 seconds and then plugging it back in. If the issue persists, consider resetting the Bridge to its factory settings as a possible solution.

Let us learn more to fix the issue easily!

Reasons for Philips Hue Bridge Not Connecting to the Internet

If Hue Bridge cannot connect to the internet, you should check if any of the reasons below are the cause.

  • Your cables are faulty.
  • You have not connected the Hue Bridge to the router directly.
  • You have a faulty connection.
  • You don’t have the correct IP address, or you have proximity issues.
  • Your integration with Alexa is not okay.
Note: You can use the Philips Hue Bridge without an internet connection yet work effectively.

However, connectivity is only possible if you have a wireless router connected to the Ethernet cable.

The bridge uses the router to transfer wireless signals to every Hue Bulb in the connection. Hence, even if the router lacks an internet connection, lighting is still possible.

How To Fix Hue Bridge Unable To Connect Issue

fix philips hue bridge not connecting

You should not worry if your Hue Bridge fails to connect. Please use the methods below to fix your Hue Bridge and get it to work again.

Method#1 Restart the Hue Bridge

If Hue Bridge fails to connect to the internet, the first thing you should do is restart it.

You should note that restarting erases all history connectivity information, hence you will need to reconnect.

Follow These Steps to Reset.

  1. Power on the hue bridge.
  2. Unplug the Ethernet cable from your bridge.
  3. Turn the bridge bottom up.
  4. You will see a reset button beneath the bridge; press it using a pointed tool for around five seconds.

To know that resetting has started, the front LED will blink.  Once it stops blinking, the reset is over.

Method#2 Restart the Router

Sometimes the issues with your router can be the main reason behind the Philips hue Bridge connectivity problem. You can troubleshoot this easily by restarting the router.

To restart the router, switch it off from the mains and wait for 2-3 minutes. After that reconnect the router to a power outlet and restart.

Also, you can check if the distance between your WiFi router and the hue bridge is too far.

If this is the case, you can try to reduce the gap between them for better connectivity.

Method #3 Connect your Cables Directly to the Router

If you have an Ethernet porthole on your router, you can connect your Hue Bridge using an Ethernet cable, and it can start working.

Follow these simple steps to connect.

  1. Insert your Ethernet cable into your bridge.
  2. Connect the other end to your router’s internet slot.

The bridge has four lights which should light up. If so, then you can continue with the rest of the setup.

You also need to securely fit this cable because if they are not well fit, it can cause connection problems.

Remember, you will need the Hue app on your computer or phone to connect to your Hue smart lights.

You also need to ensure that the network between the router and the app are the same.

First, Download the App Using these Steps.

To download follow these steps:

  1. Go to your phone’s App Store or Google Play Store.       
  2. Search the words Philips Hue App.
  3. Click Install or Get to download the app.
  4. Wait for a few minutes to finish installing, then click ‘Open.’
  5. After opening the app, you should ensure that it reads the same network name that the Hue Bridge reads.

Ensure that the app is original when you download it; it should have the ‘hue’ letters colored.

Go on to connect to the app with the Hue Bridge using the instructions on the app or,

Method #4: Keep the Hue Bulbs Near Each Other

Move your hue bulbs close to each other. This step will make it easier for the bulbs to connect with the signal from the hue bridge and the other bulbs.

Too many gaps between bulbs can cause connectivity issues.

Method #5 Update the Hue Bridge to the latest Firmware

Updating the Hue Bridge to the latest firmware can solve most of the issues including the connection issue.

To update follow these steps:

Step #1. Click the setup icon. At the center of the app, you will see a button; kindly click it.

Step #2. Navigate through the bottom screen to click accept the terms and conditions.

Step #3. You will see an icon Update. Click here to update Hue Bridge with the recent firmware. Tap Done to continue then click on ‘Pair bridge;’ (for iPhone owners only)

Step #4. Scan the pin code on the hue bridge. You will find it under the bridge or on the inside part of the box. Hold your phone against the code so that it scans automatically. You can also enter manually.

Step #5. You can now add the lights using the app.  Tap on the ‘hue wall switch module’ then follow the prompts.

After the steps, you can select the zone or room you would wish the module to control. You will also choose the function of each switch.

Philips Hue Bridge Still Not Connecting To Internet

If you follow the steps above correctly, you should be able to restore the Hue Bridge connectivity issue.

However, you may try, but the issue fails to resolve. You will need to. Check your device’s integration with Alexa by opening the Alexa app to check for any issues.

If you see no errors, you can delete the connection and then reconnect it again with Phillips Hue. You should also not hesitate to call for assistance if the connection fails.

A Philips support staff and expert can be the best aid in this case. What you need is to provide detailed information as asked.

Anytime you experience connectivity issues with your Hue Bridge, ensure you restart the device before trying to reconnect it.

Check out our helpful guides on Philips Hue:

  1. How Long Do Philips Hue Light Strips Last?
  2. Philips Hue Bulb Flashing? – Fixed!
  3. How Do I Reset Philips Hue Bulb Without Bridge?


Setting up a smart and well-lit home will always leave you comfortable and feeling safe. Philips Hue Bridge has an amazing lighting plan.

However, like many other electrical appliances, it does not lack hick-ups. The best thing is that you can solve the issue.

You must ensure that your cables are always in good working condition.

Nicole B