hisense roku tv keeps disconnecting from wifi

If your Hisense Roku TV Keeps disconnecting from WiFi, we are here to help! The Hisense Roku TV is popular because it fuses two great brands and delivers a lot of convenient functionalities.

But losing WiFi all the time kills that combo, right?

“Common causes of frequent disconnection on a Hisense Roku TV include router issues, network settings, interference, cache, and system glitches.”

Let’s see what you can do to fix that!

Hisense Roku TV Keeps Disconnecting From WiFi – 8 Fixes

Solution #1: Check The Router

solution #1 check the router

When your Hisense Roku TV won’t stay connected to WiFi, it is time you check your router.

Have you given it a good ol’ restart? That can make a lot of difference, believe it or not.

The best way to do that is like this:

  1. Turn the TV off;
  2. Restart the router;
  3. Wait a minute;
  4. Turn the TV on again.

After that, check if the connection keeps still for long.

Solution #2: Reset The Connection

solution #2 reset the connection

Moreover, it might be necessary to reset the connection between your Roku TV and the router.

There may be a minor glitch that impacts the connection and makes it unstable.

Do the following:

  1. Go to the Roku’s Settings;
  2. Click on “Network“;
  3. Locate the current WiFi network to which the TV is connected;
  4. Delete the info about it;
  5. Restart the TV and the router;
  6. Go to the Network settings again;
  7. Set up the WiFi network again.

Mind The Frequency

Nowadays, the frequency of your WiFi network might be key in determining whether it will keep steady. TVs generally benefit from the 5GHz signal.

However, if your TV is too far from the router, the TV should be connected to 2.4GHz.

Let’s explain:

  • 5GHz is very fast, but its range is short;
  • 2.4GHz is slower than 5GHz but still provides enough bandwidth for many applications. Its range is wider than 5GHz.
Note: If you use cloud gaming apps, you want to connect to 5GHz. 2.4 GHz can't handle the amount of data necessary for cloud gaming!

Solution #3: Check The Signal Strength

solution #3 check the signal strength

There are many ways of checking how good your signal is in the room where the TV is.

For one, you can simply check the WiFi icon on your phone while you are beside the TV.

However, the Roku system also offers you a convenient way of checking:

  1. Press the Home button on the remote;
  2. Navigate to the Settings;
  3. Locate “Network“;
  4. Click on “About“;
  5. Check the “Signal strength” and “Internet download speed.”

The “About” page provides a detailed analysis of your connection.

The signal strength will be graded as good or excellent if the connection is strong enough.

The same is true for the internet download speed.

If The Signal Is Weak

Perhaps the signal will be graded as weak, in which case you have found out why the TV keeps disconnecting.

To fix that, you will need to pay attention to the following:

✅ It might be necessary to switch between WiFi frequencies, as explained in Solution #2.

Your router could be too far from the TV, in which case you need to install a signal repeater halfway between the device.

The current WiFi channel is overcrowded, meaning you must change to a different channel (skip to Solution #6).

Solution #4: Use An Ethernet Cable

solution #4 use an ethernet cable

If your router is close to the TV, but the signal still is weak or disconnects all the time, a great solution is using an Ethernet cable.

Although you can also use it if the devices are too far apart, organizing the cable in a way that doesn’t disrupt your house’s decoration will be a lot of hassle.

  1. First, connect the Ethernet cable to the router’s LAN port;
  2. Connect the other end to the TV’s Ethernet port;
  3. Press the Home button on the Roku remote;
  4. Go to the Settings;
  5. Choose “Network“;
  6. Select “Set up connection“;
  7. Choose “Wired.”

Most systems recognize a wired connection instantly. Roku only requires the few steps above; after that, all should be fine.

Although this isn’t WiFi, it should provide a steady, reliable connection.

Solution #5: Restart The System

solution #5 restart the system

Generally, there are two ways of restarting the Roku system. One is through the software itself, while the other is called a “power cycle.”

A power cycle is very simple, and it could refresh the system, especially the hardware.

In case there is something wrong with it:

  1. Unplug the TV from power while it is on;
  2. Wait a few minutes;
  3. Plug it back into power;
  4. Turn the TV on.

Through The Software

However, if you believe a power cycle is not enough or is not what the TV needs at all, you can try an alternative method:

  1. Press the “Home” button on the remote;
  2. Select “System“;
  3. Go to “System Restart“;
  4. Choose “Restart” and confirm.

The above will not reset or wipe any configurations.

Rather, it will allow the system to take a fresh start and potentially eliminate glitches.

Solution #6: Change The Wireless Channel

solution #6 change the wireless channel

The WiFi connection operates within channels.

There are 20 channels available for 5GHz, while 11 for 2.4GHz.

If any of your neighbors have their routers set up with the same channel as yours, it can result in interference, and your devices can lose connection all the time.

First, let’s identify if that’s the case:

  1. Install NetSpot software into your MacBook or Windows PC;
  2. Open the software;
  3. Scan the area to learn about the channels being used;
  4. Take note of which channels are most used nearby.

That will also give you info about the channel used by your router.

If you check that too many routers are using that channel, it is time to switch the configuration.

How To Alter The Channel

Now it is time to navigate through the router’s configurations and set it up to access a less-used channel.

  1. Open your web browser;
  2. Type your router’s IP;
  3. Find the “Wireless settings“;
  4. Click on “Channels” for the frequency that is getting interference;
  5. Select a channel that is less used by your neighbors or not used at all.

If you can find a completely unused channel, that should eliminate all interference.

Solution #7: Clear The TV’s Cache

solution #7 clear the tv's cache

The problem with the WiFi connection failing all the time could also result from your TV’s cache being full.

Perhaps there is already too much data for the system to handle, causing failure in some important processes.

So do the following:

  1. Click the Home button on the TV remote;
  2. Move the cursor to the “Home” option on the TV;
  3. Click the “Home” button five times in a row;
  4. Click the “Up” button;
  5. Click “Rewind” twice;
  6. Click “Fast forward” twice.

After that, it is a good idea to restart the TV. Then, see if the connection finally becomes stable.

Solution #8: Update The Firmware

solution #8 update the firmware

Another option we need to consider is that the TV’s firmware hasn’t been updated.

Because of that, the Roku system finds it difficult to maintain a connection since it doesn’t have all the necessary software pieces.

So when you turn the TV on and can get it connected, do this:

  1. Locate the TV’s Settings;
  2. Select the “System” menu;
  3. Head to “System Update“;
  4. Choose “Check Now“;

If the update is available, don’t hesitate and download it!

Solution #9: Factory Reset The TV

solution #9 factory reset the tv

Okay, so if none of the above has affected your TV, the last step you can try is factory resetting your TV.

If the problem is software-related at all, that should get rid of the issue.

  1. Locate the TV’s settings;
  2. Enter “Device preferences“;
  3. Choose “Reset“;
  4. Confirm on “Factory data reset“;
  5. Choose “Erase everything.”

Once the TV restarts set up the WiFi connection again.

If it keeps disconnecting, the issue is probably on the hardware component responsible for wireless connectivity.

In that case, you need to call Hisense support.

Quick Recap

Hisense Roku TV Keeps disconnecting from WiFi when there is something deeply wrong with the device’s setting or in the WiFi area.

The guide above has some deep insights to help you understand and fix the situation.

We hope your Roku TV can now maintain a steady WiFi connection!