hisense roku tv menu keeps popping up

Wondering why the Hisense Roku TV menu keeps popping up? Keep reading to find out!

A constantly appearing TV menu could be an indication of an activated store service or a pending firmware update.

To understand the problem completely, we must look into all details, including the type of the appearing menu and what could potentially cause such behavior.

When a menu pops up on your Hisense Roku TV display, first check if store marketing messages are activated, and then perform a power cycle on the TV.

If the problem is still there, update the firmware of the Hisense Roku TV and then perform a factory reset.

Let’s unwrap the problem further!

Why Does Hisense Smart TV Menu Keep Popping Up?

why tv menu keeps popping up

When a menu pops up on the screen of the Hisense Roku TV, there are quite a few possibilities to look into.

So, to decipher the problem let’s take a look at all of the possibilities for this issue:

  • An enabled TV store marketing message.
  • A pending Roku TV firmware system update.
  • Issues with the Ethernet/Wi-Fi connectivity.
  • A malfunction with the Hisense Roku remote.
  • A selected Hisense smart TV demo mode.
  • Software conflicts with a downloaded channel.

What Type of Roku Menus Pops Up?

The key to identifying the problem and resolving it effectively is understanding the source of the menus that keep appearing.

If it’s only the “Home” menu that keeps appearing on the TV, the problem is most likely related to the remote or the software operation of the Roku system.

what type of menus pops up

If another type of menu appears, it could be misconfigured store settings or potentially a pending firmware update.

In most cases, a store prompt can be caused by an activated Demo” mode on the TV, selected during the initial setup of the device.

Alert: Once activated, the “Demo mode cannot be deactivated through the settings of the TV!

Hisense Roku TV Menu Keeps Popping Up – Fixed Easily!

Note: Follow our instructions in chronological order to fix the issue faster!

1. Deactivate Store Marketing Messages

deactivate store marketing messages

If the dialogue or informative panel that keeps interrupting your streaming experience is related to offers within the store, there’s a way to deactivate those messages.

All you have to do is navigate to the settings of the Hisense Roku TV and uncheck the marketing messages setting.

Here’s how to locate the marketing messages panel in the Hisense Roku TV menus:

  1. Press the Home button on the Hisense Roku TV.
  2. Highlight the “Settings” icon and press the “OK” button.
  3. Navigate to the “System” tab and press “Store Settings”.
  4. Scroll down to “Show Store Marketing Messages”.
  5. Click on the checkbox to deactivate the feature.
Info: Once the store marketing messages are disabled, you will no longer be notified of any discounts in the store or marketing notifications. 

The store menu should no longer appear!

2. Power Cycle the Hisense Roku TV!

power cycle the hisense roku tv

In case the Hisense Roku TV is still bringing up TV menus while on the home screen or within other streaming platforms, it is recommended to conduct a power cycle.

The power cycle (or “hard reset”) is a type of reboot that does not erase any information but refreshes all services!

Follow these instructions to perform a power cycle on the Hisense Roku TV:

  1. Press the power button on the Hisense Roku TV remote.
  2. Once the TV has shut down, disconnect the power cable.
  3. Press and hold the Roku TV power button for 15 seconds.
  4. Wait for at least 60 seconds and reconnect the TV’s power.
  5. Leave the Hisense Roku TV on “IDLE” to test for pop-ups.
Note: While the Hisense Roku TV is unplugged, inspect the condition of the cable harness.

3. Re-Establish Connection with the Internet

re-establish connection with internet

Connectivity and network issues may also result in constant prompts and menus appearing on the display of the Hisense Roku TV.

To resolve the problem, you must diagnose issues with the TV’s network settings and reconnect the device to either Ethernet or Wi-Fi!

How to Connect Hisense Roku TV Via Ethernet?

  1. The first step is to get a functional Ethernet cable.
  2. Locate the Ethernet port on the back of the TV.
  3. Connect the Ethernet cable to the “LAN” TV port.
  4. Plug the other end of the cable into your router.
  5. On the Roku TV go Settings > Network > “Wired”.
  6. Complete the on-screen instructions and steps!

How to Connect Hisense Roku TV Via Wi-Fi?

  1. Navigate to the Settings of the Hisense Roku TV.
  2. Press on “Network” and tap “Wireless”.
  3. Select “Setup up a new WiFi connection”.
  4. Choose your home Wi-Fi network from the list.
  5. Insert the Wi-Fi password and hit “Connect”.
Note: Verify that the network router is up and operating normally!

4. Eject the Roku Remote Batteries!

eject the roku remote batteries

If there’s a problem with the remote control, false IR signals might be causing menus to appear on the Hisense Roku TV.

To determine if the TV’s problem is caused by a faulty remote control, you must remove the batteries from the remote and then test whether pop-ups will still appear!

Here’s how to test Hisense Roku TV without a remote:

  1. Turn on the Hisense Roku TV using the remote.
  2. Navigate to the Home Screen on the Roku TV.
  3. Flip the remote upside down and open the cover.
  4. Gently eject both batteries from the Roku remote.
  5. Leave the remote aside and observe the Roku TV.

In case the Roku TV menu doesn’t appear when the batteries are out of the remote, then the remote might be sending false signals.

The primary reason for IR interference is the battery charge of the Roku remote, so try with a fresh set of 2 AAA batteries or continue further!

Note: If you have a secondary Roku TV in your home with another Roku remote, it’s highly likely that the IR transmitter is being interfered with.

5. Update the Hisense Roku Firmware!

update the hisense roku firmware

The menu that keeps appearing on the TV screen may be related to an outdated firmware version.

When this happens, a stream of constant pop-ups will appear in an attempt to remind you that there is an update that failed or must be started manually.

So, one of the best ways to solve the issue is to verify that the TV is up to date!

Note: The Hisense Roku TV must be connected to the internet in order to apply an update!

Here’s how to conduct a firmware update on Hisense Roku TV:

  1. Press the Home button on the Hisense Roku remote.
  2. Scroll downwards and highlight the “Settings” icon.
  3. Navigate to “System” and press “System Update”.
  4. Follow the on-screen instructions to complete it.
Note: For an error-free experience on Hisense Roku TV, always stay up to date!

6. Uninstall the Latest Application

uninstall the latest application

It is possible that this problem is caused by the latest application you’ve downloaded on the Roku TV.

You may have accidentally uploaded a corrupted data file by downloading an app, so completely erasing the last downloaded app is a clever move.

Tip: Delete ALL apps from the Roku TV that were not downloaded from the official store!

Here’s how to uninstall apps on your Hisense Roku TV:

  1. Press the Home button on the remote control.
  2. Select “Streaming Channels” > “Channel Store”.
  3. Locate the latest downloaded TV channel or app.
  4. Highlight the channel and press “OK” on the remote.
  5. From the avalaible options, choose “Remove channel”.
  6. Confirm the prompt to remove the app from the TV!
Note: Only download apps from the official Roku Content Store!

7. Factory Reset the Roku TV!

erase everything on roku tv

If you’ve accidentally set the Hisense Roku TV for demo usage and not “Home” use, one of the in-built TV menus may keep appearing on the screen randomly.

To fix the problem, you must set up the TV from scratch by conducting a factory reset and initializing all of the settings.

Alert: The factory reset erases everything from your Hisense Roku TV.

Here’s how to perform a factory reset on the Hisense Roku TV device:

  1. Hold the “Home” button on the remote control of the TV.
  2. Scroll down and choose the “System Reset” option.
  3. Highlight the “Factory Reset” option and press “OK”.
  4. Wait for the Hisense Roku TV to shut down and reboot.
  5. Follow the on-screen instructions to reach the store mode.
  6. Choose “Home” instead of “Demo” to prevent menu pop-ups!
factory reset the roku tv
Note: While on the “Home” use, no content store pop-ups will appear on the Hisense Roku TV!

Quick Recap:

Hence, when Hisense Roku TV menu keeps popping up, is by power cycling the Roku TV and update to the latest OS firmware version. In case the menus still randomly show up, remove the remote’s batteries, reconnect to the internet, and perform factory restoration!

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Nicole B