hisense roku tv freezing

Hisense Roku TV freezing is one of the most popular complaints, so we’re here to help!

Hisense Roku TV will not randomly freeze if there wasn’t a problem with one of the software processes or the power supply.

We will learn about the behavior of the Hisense Roku TV, why it is freezing, and what are the most-effective measures against this problem.

A freezing Hisense Roku TV usually means that there’s a fault with the currently open application/service.

It is also possible that the TV is freezing due to outdated firmware or simply because there is an HDMI fault and/or a misconfiguration in the TV settings.

Let’s dig deeper!

Why Does My Hisense Roku TV Keeps Freezing?

The freezing problem we are observing on the Hisense Roku TV can be read in multiple ways. It is either a power problem, a software issue, or a third-party influence.

This primarily causes the Hisense Roku TV to freeze while an app is running or simply while idling in the main menu.

why does my hisense roku tv keeps freezing

Here are all reasons why a Hisense TV would free, hang or crash out of a sudden:

  1. A fault with the launched service, application, or platform
  2. Issues with the electrical supply of the Hisense Roku TV
  3. Problem with the currently selected source and input
  4. Misconfigured Hisense Roku TV settings configuration
  5. Overheating or throttling of the Hisense Roku television
  6. A malfunctioning HW-related component of the Hisense TV

Can Overheating Cause the TV to Freeze?

An overheated smart TV will cause the software to freeze temporarily until the temperatures are lowered beneath the thermal margin.

The “thermal margin” is the maximum temperature that the TV can work under, and not damage the HW components. Sometimes the TV simply turns off.

That was the most important things to know prior to the troubleshooting so let’s jump right in!

Hisense Roku TV Freezing 8 Proven Solutions That Work!

Tip: Follow our solutions chronologically to resolve the fault with Hisense Roku TV faster!

1. Exit all Applications/Services

exit all applications services

It is possible that a temporal fault with a launched application or a service is causing the display of the Hisense Roku TV to suddenly freeze.

To identify whether the problem is caused by a third-party service, you should exit all launched applications on the Hisense Roku TV.

  • Press on the “Home” button on the remote to exit all launched TV apps!
Tip: Wait for about 2-3 minutes on the home screen to determine if the Roku TV will freeze.

2. Power Cycle and Restart the Roku

Anytime you get a frozen screen on the Hisense Roku TV, the power cycle should be the solution to attempt right away.

power cycle and restart the roku

By unplugging the TV device from power, a complete refresh of the TV’s hardware and software will be achieved if you keep it disconnected for long enough.

Here are the complete instructions for power cycling a Hisense Roku TV:

  1. Press the power button on the remote control to turn off the TV.
  2. Unplug the power cable of the Hisense Roku TV from the wall outlet.
  3. Wait for up to 3 minutes while the TV is unplugged from the outlet.
  4. Reconnect the power cable of your Hisense TV directly into the wall.
  5. Turn on the TV using the remote control and test for any freezing.
Note: Unplugging the Hisense TV also helps with cooling down the hardware temperatures!

3. Switch to Another Input

switch to another input

The frozen screen on the Hisense Roku TV could be a result of an input problem with a connected third-party streaming device.

If you’re broadcasting one of the inputs on the Hisense TV, you should switch to an alternative input and check if the device will still freeze.

  • Press the “INPUT” button on the Roku remote and cycle through the inputs!

Selecting the Correct Source?

The best way to test whether the Hisense Roku TV will freeze on another input is by streaming cable TV.

If you don’t have a cable TV package installed with your Hisense Roku, any online platform (such as YouTube, Netflix, or HBO) will help you determine if the issue will reoccur.

Alert: Do not test on other third-party/external devices connected to the input of your television!

4. Unplug ALL HDMI Devices!

unplug all hdmi devices

Even when their source is not selected, a faulty HDMI device could impact the picture of the Hisense Roku TV and cause it to freeze.

To quickly determine if the problem is caused by another external device, unplugging all HDMI/video devices is mandatory.

  • Disconnect ALL (HDMI, RCA, Optical, or Coax) cables from your TV.

Component and Coax could also be used to transfer video broadcasts and could also be the culprit to the freezing issue.

Verify that only the power adapter is plugged into the Hisense Roku TV before testing if the display will freeze again.

5. Complete a System Update

A pending system update could cause the display of the Hisense Roku TV to periodically freeze as an indication of the problem.

complete a system update

If there are short intervals during which you can interact with the Hisense Roku TV, one of the things you must do is update the firmware!

Note: Updating the software of theHisense Roku TV requires an internet connection!

Follow these instructions to update the software of the Hisense Roku TV:

  1. Using the Roku remote, navigate to the home page.
  2. Select the “Settings” tab and navigate to “System”.
  3. From there, press “System Update” > “Check”.
  4. Follow the instructions to apply the firmware update.
Note: Do not interact with the Hisense Roku TV while the device is still updating!

6. Check the Internal TV Temperatures

check the internal tv temperatures

Overheating, or exceeding the thermal TV margin could be dangerous and in some cases, lethal to the TV.

Sadly, you’re not able to measure the exact temperatures and determine whether the TV is overheating or not, but there are some factors that will clue you in.

The hot summer seasons, combined with a warm environment and extensive TV usage, may lead to overheating. What happens might be different, it’s either a TV freezing or restarting.

Quick Ways to Prevent Overheating?

  • Unplug the device from the power outlet
  • Place the TV in a well-ventilated area
  • Deactivated all nearby heat conductors
  • Clean the accumulated dust in the TV vents

When the TV is overheating the back panel will feel hot to the touch no matter where you place your hand at.

One of the hottest spaces on the TV during overheating should be the back panel as this is where the motherboard is embedded and can show us what’s happening.

7. Troubleshoot the Roku TV’s Power

troubleshoot the roku tv's power

Periodical freezing of the Hisense Roku TV might be an indication of underlying issues with the power supply.

Power issues can occur with any of the TV’s equipment and it is necessary to identify whether the issue started from the wall outlet or the power is being impacted on its way.

How to Troubleshoot Hisense TV’s Power?

Connect the TV to a different power outlet, to determine if the problem was related to the previous outlet. In addition avoid using power extenders, smart plugs, or strips.

Secure the power adapter on both ends, to verify that the TV is receiving a sustained and constant electrical supply. Also, double-check the connectors for any visual faults.

Next Steps? - In case of any faulty power equipment components, replacement is necessary!

8. Factory Reset – *Best-Working*

factory reset process

If nothing seems to be preventing the freezing issue, we strongly recommend the factory reset process.

This method will erase all information stored on the Hisense Roku TV, but will allow a fresh start for the operating system and will hopefully prevent the television from freezing.

Here’s how to easily factory reset the Hisense Roku TV in easy steps:

  1. Press the Home button from the Roku remote.
  2. Next, navigate to the “Settings” menu tab.
  3. Head to “System” > “Advanced System Settings”.
  4. Press on “Factory Reset” > “Factory Reset Everything”.
  5. Follow the instructions to complete the factory reset.

The Initial Setup of Hisense Roku TV:

Once the factory reset is complete, you will be brought back to the initial setup stage of the Hisense Roku TV.

Follow the instructions to set up the Hisense Roku TV from scratch.

Quick Recap:

Hence, the most appropriate solution when Hisense Roku TV freezing, is to power cycle the device before unplugging all third-party HDMI cables.

If that didn’t work, update the firmware of the TV and perform a factory reset on the device to resolve the problem.

Follow us if you have more technical questions!

Read Next: How to Fix Hisense Roku TV Remote Not Working Issue?

Nicole B