hisense roku tv black screen with sound

Sometimes Hisense Roku TV black screen with sound happens, which is a weird issue…

Identifying and rectifying the underlying causes of the blackout requires a thorough inspection of all factors involved. This is why here, we’ll provide you with everything you need to know!

If you encounter a black screen on your Hisense Roku TV with the audio output still intact, first inspect the power source and check the HDMI connections from any input sources.

In case the issue is still there, perhaps you need to check for overheating or perform the factory reset process!

Let’s unwrap the details of the problem further!

Why My Hisense Roku TV Screen is Black but Has Sound?

why my hisense roku tv screen is black but has sound

If the screen of your Hisense Roku TV is black, but the sound of the TV is still audible, there’s most likely a problem with the video broadcast.

This mainly happens on HDMI-connected devices or potential issues with the selected streaming application on your Hisense Roku TV.

Here’s why the Hisense Roku TV screen is black but sounds works:

  • A problem with the video input source of the Roku TV.
  • A software conflict with a third-party connected device.
  • An issue with a connected home theater audio system.
  • Temporal display malfunction with the Hisense Roku TV.

Is TV Responding to Remote Presses?

Identifying whether the remote responds to any remote button press is essential to understand the problem and enhancing the troubleshooting to the next level.

tv responding to remote presses

If the TV can recognize the remote, it means that there is no fatal hardware fault with the TV and the problem is fixable!

Press any button on the Hisense Roku TV (power button, volume button, sleep button, “back” arrow button, or “Home” button) and determine if the TV responds.

If the sound of the TV is really working, press the VOL +/VOL – buttons multiple times and check if there’s an output.

To resolve the problem, let’s unwrap the best troubleshooting solutions available!

How to Fix Hisense Roku TV Black Screen with Sound Easily?

The fact that the sound is working is a good sign meaning that the Hisense Roku TV is working!

However, the back screen means that something with the video feed is wrong on the Roku TV.

1. Change the Input Source!

change the input source

You must attempt to alter the selected input source on the Hisense Roku TV most forward.

To change the input source of the TV, you must navigate into the settings and then access the TV inputs tab, where all available inputs for the Hisense Roku TV will be displayed.

How to Change Input Source Without Seeing the Screen?

Assuming that the Hisense Roku TV is functional and the display is just black, there are consecutive buttons you can press to alter the input source.

change input source without seeing screen

Follow these instructions:

  1. Press the “Home” button on the Roku remote.
  2. Press the upwards arrow button once.
  3. Press the right arrow button once.
  4. Press the “OK” button on the remote once.
  5. Press the downwards arrow button 6 times.
  6. Press the “OK” button on the remote once.
  7. Press the right/left arrow button once.
  8. Press the “OK” button on the remote once.
Note: If the audio stops but the display is still black, repeat the steps above but at the 7th step, press the right/left arrow button twice before hitting “OK”!

2. Unplug the TV from Power!

The Hisense Roku TV black screen issue might be a temporal fault and hopefully can be fixed by unplugging the TV from the electrical outlet.

Also called ‘power cycle’, this process will refresh the hardware/software of the TV, without erasing any software content and information!

unplug the tv from power

Follow these instructions to conduct a power cycle on the Hisense Roku TV:

  1. Press the “powerbutton on the Roku TV remote control.
  2. Wait until the TV shuts down and unplug the power cable.
  3. Wait for  ~3 minutes while the Roku TV device is unplugged.
  4. Reconnect the power adapter of the Hisense TV to the power.
  5. Press the power button on the Hisense Roku TV remote.
Alert: While the Hisense Roku TV is disconnected from power, inspect all of the TV’s cables!

3. Test With Any “Platform” Button!

Your Hisense Roku TV remote control has multiple platform buttons that directly open up an app for streaming on the device.

There is a “Netflix” button, a “Sling” TV button, a button leading to “Amazon” as well as a button for reaching “Hulu” instantly, without looking for the correct app!

test with any platform button

So, press any of the platform buttons and determine if the Hisense Roku TV will alter the sound output in any way and whether it will open up the platform.

If the TV recognizes the button press, the audio of the TV should stop as soon as you hit any of these stream buttons, switching from one app to another!

Tip: Test all four of the platform buttons!

4. Unplug Third-Party Video Feed

The problem might be originating from a software conflict caused by a connected third-party device.

TV speakers, gaming consoles, satellite boxes, and even streaming sticks could result in a potential display malfunction while their source is selected on the Hisense Roku TV.

unplug thirdparty video feed
  • Simply disconnect ALL devices from your Hisense Roku TV!

Leave only the power adapter of the Hisense Roku TV connected, while disconnecting all HDMI, Optical, RCA, Component, and other types of video cables from the back panel.

If there are any speakers connected to the Hisense Roku TV, they must also be disconnected temporarily.

Note: Try opening any of the direct apps from the dedicated buttons on the remote!

5. Inspect the TV for Overheating!

One of the reasons why the display of the Hisense Roku TV is black but the audio is still there could be due to overheating.

inspect the tv for overheating

When the internal TV temperatures rise above the thermal margin, the TV will start to shut down to preserve the HW components from heat damage.

How to Prevent Hisense Roku TV Overheating?

  • Block the direct sunlight from shining on the TV.
  • Open a window or turn on a fan blowing on the TV.
  • Dislocate any heat conductors nearby the Roku TV.
  • Clean the area around the TV from dust and debris
  • Place the TV in a well-ventilated area or room.
  • Relocate the TV from enclosed compartments.
Notice: If the TV is overheating, the pack panel and display will be warm on the touch!

6. Reset the Roku TV OS Settings

reset the roku tv os settings

Fortunately, the manufacturers of Hisense TV thought of situations where the screen of the TV will not be visible to the users.

So, they’ve installed a Reset button on the back panel of all the models of Hisense Roku TV so users can perform a reset, even when they don’t see the screen.

Alert: The factory reset will erase all data and settings on the Hisense Roku TV!

Where is the Reset Button?

First, examine the back panel of the Hisense Roku TV thoroughly, in order to locate the button information patch.

So, every port should be designated in the information patch and the factory reset button should be on the top position of the back panel ports.

How to Reset Hisense TV?

use something sharp in reset hole

To press the reset button, you will need an object with a sharp end, such as a paperclip, a paper that will fit through the reset hole.

To factory reset, the Hisense Roku TV, press the “reset” button for 15 seconds and wait for the Hisense Roku TV to shut down and start rebooting.

Note: The Hisense Roku TV factory reset takes about 60 seconds to complete and when you see the Roku logo on the screen, the black screen issue should be resolved.

Black Screen is Still There. What to Do?

In case the screen of the Hisense Roku TV is still black, your next course of action is to check the warranty of your Hisense Roku TV and contact the supplier.

contact customer support

It’s also not excluded that your Hisense Roku TV backlight went faulty or the TV has experienced a lethal power surge!

  • Contact Hisense at 1-888-935-8880 from 9 AM – 9 PM.
Reminder: Don’t forget to share what you’ve already attempted in this guide!

Quick Recap:

Hence, to fix when a Hisense Roku TV black screen with sound problem occurs, unplug the Hisense Roku TV for about 5 minutes and test the remote control. If the problem is still there, press any platform button on the remote and attempt to factory reset the TV.

Follow our blog for more technical resolutions!

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Nicole B