roku stick not connecting to wifi

Do you ever happen to experience your Roku stick not connecting to WiFi successfully?

Or does your Roku streaming device keep on dropping from the internet connection it has established?

If any or both of these instances are happening to you, you’re just on the right page!

Today, we’ll guide you in fixing or in resolving why your Roku streaming device isn’t successfully connecting to the network!

To fix this, the first thing you have to do is to check if other devices can connect to the network.

Furthermore, you can also perform network connection tests. Then, check your router for any issues.

So, without much delay let us first know the main reasons for this Roku issue and how to fix it easily!

Reasons Why is Roku Stick Not Connecting to WiFi

There are quite a few reasons why your Roku device isn’t successfully connecting to your WiFi network.

Some of the most common culprits of why your streaming stick isn’t connecting to WiFi include:

Network Password is Incorrect

One of the problems that cause the inability to connect to WiFi is because the Wi-Fi network’s password is wrong or incorrect.

The only solution to this is to ensure that you’re inputting the correct password for your WiFi network.

Not Connecting to the Right Network

Akin to the incorrect password dilemma, another common instance that people commonly do is that they’re selecting the right WiFi network.

Even if you have the correct password, if you’re choosing or selecting the right network, the password will really be wrong or incorrect.

So, you have to make sure that the network you’re connecting to is the correct one.

Router Hardware Problems

Another common problem that sprouts when it comes to WiFi connection is that the router or the modem is damaged and/or broken.

It could be since the routers or the cables that make up the modem/router are improperly connected (or they could be damaged); the hardware itself is already broken, etc.

Try and perform several troubleshooting steps on your router or your modem to see if the problem is with them.

Data Overload on Roku Device

Your Roku streaming stick, or any other streaming medium, just like any device, is not perfect.

There are cases and instances where your Roku streamer is overloaded with information.

You might have been using it for too long, you could have saved or downloaded a ton of titles, or you could be using it more frequently than how you should.

Those are the most common reasons why your device isn’t successfully connecting to the network.

Do note, though, that there are other reasons besides all these – they’re just the most common ones that have been reported.

Read Next: Learn how to hide channels of Roku TV.

What Do I Do If My Roku Stick is Not Connecting to WiFi?

fix roku streaming stick not connecting to wifi

Is there a fix or a solution to this concern when it happens?

Or would you need the help and the assistance of a professional technician for this?

No, you don’t!

As a matter of fact, you can follow this step-by-step procedure to fix it!

Step #1: Check If Other Devices Can Connect to the Network

The first thing you want to do in troubleshooting this is to check the connectivity of other devices.

This process will help you identify where the root of the problem is.

By checking if other devices aren’t able to connect, the problem might be with your router or your modem.

Otherwise, it’s with your Roku stick or streamer’s connectivity.

Step #2: Perform a Network Test Connection

After you see that the problem is not with the network, what you have to do next is to perform a network test connection on your Roku device.

Follow these steps to do this:

1.   Press [HOME] on your Roku remote control

2.   Navigate to access Settings

3.   Choose the option that says Network

4.   Hit on the option that says Check Connection

You’ll know that you’re not connected to any WiFi network if you don’t see the Check Connection option.

But you will only see Set Up Connection.

On the other hand, if you see the option that says Check Connection, it means you’re connected to the internet.

Step #3: Restart Your Router and/or Modem

After that, perform a restart or a reset of your modem and/or router.

If your device has a power button, click and press on it for about 15 to 20 seconds.

If it does not have one, however, you have to unplug the power cord either from the back of the router/modem or from the wall outlet for the same time duration.

Step #4: Disable Network Pings on Roku Device

Once your modem’s reset, disable the network pings on your Roku device.

You’ll only be able to disable it by accessing the secret menu.

To access this, hit on Systems Operations Menu and hit on [OK] on your remote.

After that, highlight the option that says Disable Network Pings, then lock it in by pressing the [OK]on your remote.

Roku devices usually send ping packets to the router or the gateway for connectivity verification.

If you choose to disable these pings, your device wouldn’t need verification periodically – this might also be the reason why your Roku device isn’t able to connect to the internet.

Step #5: Restart and Power Cycle Roku Device

Last but definitely not least, you need to restart your Roku device.

If you have a Roku stick, you simply just have to unplug it from the television.

If you have a Roku streamer, on the other hand, you can unplug it from its main power source or unplug the power cord at the back of the device.

And that’s about how you can resolve the dilemma of your Roku streaming device not successfully connecting to WiFi.

The procedure is neither difficult nor time-consuming to do; it’s actually simple!

You can do it without the help of other people!

My Roku Device Is Still Having the Error

There would be instances where even after you perform the troubleshooting process for your Roku streaming device, it still wouldn’t work.

When that happens, the next best thing to do is to contact the customer service of Roku.

From their end, they will perform special troubleshooting steps to help resolve the issue.


You can tell them that you’ve done all the necessary steps you can take on your end to save you time because they’ll ask you to do them, too.


If you ever find your Roku stick not connecting to WiFi and you don’t have someone who can help you with it, don’t fret – this guide will be all you need!

Whatever Roku streaming stick you have, and whatever version you might have of it, you can follow the steps we have outlined above!

Nicole B