Wondering why is Alexa not discovering Nest thermostat? Keep reading to find out!
Whenever Alexa struggles to discover a certain device, don’t hurry up to blame it on the device.
There are many factors that should be taken into consideration, including your Nest thermostat and its compatibility list.
Alexa might not be discovering Nest because the devices are not on the same WiFi. Moreover, the issue could be from un-updated Nest or Alexa applications or problems with the Nest skill for the Amazon Alexa app.
Let’s first have an overview of what could be causing the problem and then move on with the actual troubleshooting solutions that we have prepared.
First of all, Alexa works and bonds with other devices from your smart home through skills.
If the Nest skill has not been enabled, how do you expect Alexa will discover your Nest thermostat and connect with it.
Later we’ll cover all that so let’s now review ALL potential causes:
1. Problems with the Skill
Even if the Nest skill is enabled, there could be a problem Alexa could run into.
2. Different WIFI’s
If Nest and Alexa are connected to separate WiFis, Alexa won’t be able to discover your thermostat.
3. An Issue with the Devices
A problem could occur either with your Nest or Alexa, resulting in an issue with the connection between both of the devices.
4. Outdated Application
Outdated Alexa or Nest applications might also be the main cause of the problem you’re having.
5. Alexa not in Nest App
Except only having to connect Nest to Alexa, you would also have to connect the devices the other way around in order to make the pair work.
These are the most frequently reported causes. If you seek a solution to the problem, proceed with the troubleshooting guide we’ve prepared down below.
Fixing the problem has shared troubleshooting for both your Nest thermostat and Alexa device.
We will make sure to cover the best-working solutions in the guide down below so you could resolve the problem easily.
As your first troubleshooting solution, we suggest restarting both your Nest thermostat and Alexa.
If there is a bug or glitch, now is the time to identify it before proceeding with any of the complex upcoming solutions.
To restart your Alexa and Nest thermostat, you can check the explanations below.
In order to restart your Nest thermostat, you must press and hold its ring for 10 seconds.
This will cause the thermostat to turn off and then to start it back up you must press the ring again for 1-2 seconds.
Restarting Alexa is easier than rebooting a Nest thermostat.
Straightforwardly, to restart your Alexa device unplug it from the power and connect it again after a couple of minutes.
This will discharge your device and resolve any temporal bugs or glitches.
If restarting your Alexa and Nest didn’t help, let’s proceed with the next solution.
As you probably know, Alexa’s compatibility is in the form of skills.
When enabled, a certain skill will allow Alexa to scan for devices that are compatible with the given skill and therefore connect with them.
You might have forgotten to enable the Nest skill in your Alexa app and this could be the reason why you’re not able to discover your thermostat.
To enable the Nest skill, go to the Amazon Alexa app > Browse Skills > Google Nest > Enable To Use and then, enter your Google account credentials.
This will enable the Nest skill for your Alexa and enable the device for connection with Nest products, including your thermostat.
Connecting Alexa and Nest to the same WiFi is of crucial importance when attempting to pair both of the products.
Moreover, even having them connected to a separate thread of your WiFi (5GHz and 2.4GHz) might still cause the pairing process to fail.
In that regard, make sure that both your thermostat and Alexa are connected to a 2.4GHz WiFi of your household.
Simply go to Amazon Alexa’s app and enter the Network tab.
From there, you should be able to re-scan for networks and choose your household’s individual network.
Same as with Alexa, you can connect Nest to the internet from its mobile application.
However, it must be done through the Google Nest app, which we assume you already have installed on your phone.
Simply visit the network tab and connect Nest to the same WiFi as Alexa.
In case Alexa not discovering Nest thermostat issue is still there, let’s update the Alexa app in the next solution.
Running an older firmware version of your Alexa application might result in a variety of problems, including issues with the connectivity.
Especially when it comes down to pairing with other devices.
In that regard, the best suggestion would be to update your Alexa application:
- On your smartphone, visit the Google Play/App Store.
- Using the search field or your “Already installed apps”, search for the Alexa app.
- Once located, tap on the application and look for an “Update” button.
- Click on it once and wait for the installation to finish.
Once you’re done with updating the Alexa app, go back inside of the application and try discovering your Nest thermostat via the “+” icon on the top.
If nothing worked so far and you still fail to connect Alexa to your Nest thermostat, we suggest factory resetting Alexa.
This is one of the most recommended solutions when it comes down to software issues and it doesn’t take long to finish.
Alert: Keep in mind that you will have to run your Alexa through the entire set-up process once the reset is done, therefore creating new schedules, voice commands, and so on.
Follow the instructions below to factory reset your Amazon Alexa easily:
- Open the Amazon Alexa app on your smartphone.
- Double-check if Alexa is connected and tap the “Echo & Alexa” icon.
- Choose the Alexa speaker you wish to perform a reset for.
- Scroll down until you find a “Factory Reset” option in the settings tab.
- Tap on the button and confirm that you want to reset Alexa.
Once the Alexa device has been reset, you can test if you can now connect it to your Nest thermostat.
If you still fail to connect both devices, you should contact either Alexa support or Nest customer service.
Thus, If Alexa is unable to discover your Nest thermostat, try restarting both of the devices and then re-enable the Nest skill in Alexa’s settings. Try updating the Amazon Alexa app and connect both of the devices to the same WiFi network. Finally, try factory your Alexa device, if nothing worked so far.
After finding out why Alexa not discovering Nest thermostat, we hope you were able to solve that problem on your own without external assistance.
Moreover, getting in touch with Amazon’s technical support crew can always provide you with the second round of troubleshooting.
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